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Microsoft Office Customer Service

Location:
Camp Hill, PA
Posted:
May 17, 2017

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Resume:

SUMMARY

SKILLS

ACCOMPLISHMENTS

EXPERIENCE

EDUCATION AND TRAINING

SKILLS

MELISSA SCHOETTLE

I have recently returned to the workforce after spending the past 20 years raising my children. While my sons were growing up I completed my undergraduate degree in Art. Though I did not major in psychology, I took many courses in that department and have recently completed my first year studying for a Masters in Social Work at Widener University where I maintain a 3.95 GPA. I have developed strong organizational and time management skills as result of going to school while raising and homeschooling two neuro-atypical sons. Being an artist and an Improv Comedy performer, I am often able to envision creative solutions to problems or issues that arise and find humor in challenges. My strong intellectual curiosity for psychology has lead to me to seek out learning of my own accord and I have read extensively on trauma and emotional recovery. My favorite theorists are Bessel Van Der Kolk and Alice Miller. I have the skills and the maturity to provide a rich resource of creativity and support to your organization.

Microsoft Office proficiency

Professional and mature

Meticulous attention to detail

Self-directed and resourceful

Time management

Strong interpersonal skills

Excellent at providing support and

listening

Strong analytical skills

Creative problem solving

Excellent at identifying resources

and ways to improve work

environment

Phi Theta Kappa Honor Society

Deans list

Academic Scholarship to Lebanon Valley College

Currently maintaining a 3.95 G.P.A. Widener University Member of a house team at Harrisburg Improv Theatre 03/2017 to Current Call Center Support

Pennsylvania Higher Education Assistance Authority - Harrisburg, PA I provide exemplary customer service while collecting debts. I practice active listening and support to clients struggling to repay their college loans.

I handle sensitive information and screen clients for further support. 2005 Associate of Arts: General Studies

Widener University

Deans list Recipient of Academic Scholarship to Lebanon Valley College 3.92 General Studies

Coursework in Psychology and Education

Harrisburg Area Community College - Lebanon, PA, USA 2009 Bachelor of Arts: Art History

Lebanon Valley College - Annville, PA, USA

Art History

2019 M.S.W: Social Work

Social Work

Human Behavior in the Social Environment, Interpersonal Processes, and Methods of Social Research.

Widener University - Chester, PA, USA

92

attention to detail, Strong interpersonal skills, Interpersonal, Microsoft Office, problem solver, Processes, Proofreading, Psychology, Research, Time management



Contact this candidate