QA Analyst
Resume:
IRINA POLYAKOV
ac0c1o@r.postjobfree.com
SUMMARY:
20+ years of professional experience in Information Technology, with a record of increased responsibility, knowledgeable in all IT areas of Development, QA Testing as well as documenting business requiment and processes.
Self- motivated group leader with strong analytical skills, versatility and quick learning ability. Customer focused with diverse industry experience including financial, insurance, credit, billing collections, commissions, general analysis, banking.
Reliable, hardworking, and dedicated team player capable of working well under pressure and with minimum supervision. Great communication and leadership skills. Customer-oriented problem solver with an ability to adapt to new situations.
AREA OF EXPERTISE:
•SDLC
•Design
•Devlopment
•Process Improvement
•QA testing (unit, system, integration)
•Data Integration
•Data Mapping & Policy Conversion
•Project Management
•Custom testing procedures and scripts
•Management and control project development
•Auto policy Sales &Admin
•Policy Underwriting & Surcharge
•EFT Payment
•Collection Process
•Rating & Premium processing
•FTP data transmission
•Lexis Nexis Current Carrier
•Producer Commission
•Billing & Receivables
•Commission General Ledger
•Credit, MVR/CLUE reporting
•DMV reporting
•Troubleshooting
• Production Support
•Legal Notice Elios
•AIPSO Electronic Assignment
•Vehicle Inspection process
•Vendor Point of Contact
•Training and coaching
•Reporting
HARDWARE: IBM 3090, IBM PC, HP-UX.
Testing Tools: HP Quality Center, Oracle SQL, PL/SQL, Quest Toad, DB2 File-Aid, QMF, SPUFFI, UNIX, Perl Script,
Robelle Qedit, Quality Assurance Methodology (Agile, Waterfall), SDLC.
SOFTWARE: COBOL, CICS, DB2, JCL, SQL, SPUFI, IBM Utilities, EeasyTrieve, XDB, Xpeditor, Fileaid, Endevor, VSAM, ISPF/TSO, MF Cobol,UNIX, Oracle, Microsoft XML/HTML, VB 6, SQL Server, Quest TOAD, Animator, Acord AL3, WRQ Reflection, SQLPLUS, Robelle Qedit, MS Visio, Word, Excel, Power Point, Perl Script, Dimensions, Outlook, Lotus Notes.
EXPERIENCE:
2009 - 2015 21st Century Insurance / Farmers Insurance Group
Senior programmer analyst / QA Analyst
Worked on all phases of the applications systems development life cycle of DRC Assigned Risk Policy Admin, Billing & Receivable and Commission Systems.
Provided in-depth analysis of operational data to perform root cause analysis, improve efficiency, productivity and customer satisfaction. Surfaces recurring problems with work processes, policies, or procedures. Suggested ways to resolve problems to serve customers better and/or to improve productivity.
Provided review requirements and other project documentation for completeness and testability given project scope
and timeline, analyzed system requirements and technical specifications to create, execute and maintain QA TCM
(Test Case Metrics).
Documented, tracked and escalated issues using Quality Center and SharePoint.
Overseen all testing staff ad activities for all assigned applications including off-shore team. Ensured all Farmers testing standards are being met.
Built and executed daily, weekly, monthly and ad-hoc reports, ensure reports meet business needs. Provided weekly status report that includes testing metrics.
Worked with business users in defining User Acceptance Testing, test cases and plans.
Served as an escalation point for issues involving testing and resource and communication point for decisions about test schedule changes.
Implemented and maintained data security standards PGP encryption, and SFTP on data transmissions.
Served as a point of contact for several third party vendors (CGI, AIPSO, CARCO, Choice Point, LexisNexis,TeleWire, Vital Recovery, First Source collection agencies).
Coordinated project testing between company IT departments, vendors and business client.
Conducted system studies, analyzed and evaluated existing manual procedures to improve efficiency, developed techniques for automating processes.
Designed, built and tested multiple complex automation process involved third party FTP/SFTP interfaces and maintained data security standard(AIPSO NY Ineligible Applicant Program, New Business AIPSO Electronic Assignment / MVR & CLUE, Choice Point/LedxisNexis Current Carrier and Legal Notice Elios, Collection process for TeleWire, Vital Recovery & First Source Collection, CARCO & Check Point).
Designed, coded, tested and implemented Electronic Payment Endorsement process (AIPSO).
Analyzed and maintained Billing Receivable system what reduced Assigned Risk Bad Debt.
Automated Commission Producer Settlement process to eliminate manual procedures.
Worked with multiple business units: Financial, Premium Processing, Rating, Underwriting and Policy Administrators insuring all needs were met.
Provided Production support [On-call], investigated problems, performed Post Production Control.
Wrote SQL procedurs, provided various Oracle Database Reports to business partner on daily, weekly .
Created test data, performed unit and QA system and integration testing, analyzed result.
Provided training and coaching for the off-shore & on-shore contractors, assisted in Problem Solving Process.
2003 – 2009 AIGM Insurance Wilmington, DE Senior Programmer Analyst/ QA Analyst
Responsible for development, maintenance and support Assigned Risk system, collaborated with Business partners, gathered requirements, created and finalized technical specification, analyzed policy data process.
Developed, maintained, and helped execute test plans and test cases for all Assigned Risk Applications, including functional and release testing.
Coded scripts and run SQL Query to established and maintain test cases and test data, built various reports to monitor release changes, supported regression testing and provided data control.
Modified Commission system and Commission RateMaker to correct Agent Commission calculation, Producer Ledger procedures and checks issuance.
Created and modified various VB screens for policy Admin DRC system, modified RateMaker Excel spreadsheets to suport rate changes.
Worked with business and responded to Production issues, investigated, troubleshoot and fix problems.
Managed and controlled system development projects, designed and developed documentation, analyzed programs to ensure that they efficiently use computer and storage resources, recommended appropriate changes.
Responsible for design, data mapping, developing and QA test ning activities for Assigned Risk In-force policy Conversion Process from Robert Plan Data repository to AIG Direct DRC system.
1997- 2003 GE Financial Assurance Co. Fort Washington, PA Lead Applications Systems Programmer Analyst - Auto/Home Direct
Performed quality assurance activities including coding, testing, debugging, and documenting.
Collaborated with Test Lead to create Test Plan, participated in walk-through of Test Plan, Approved Test Plan.
Created Test Cases (manual and automated, if applicable) and Requirements matrix.
Analyzed, designed, coded and implemented Underwriting Surcharge interface that support Retirement of GE CAPS claim system and AIG Centennial Claim migration to PLCS Environment.
Analyzed, designed, coded and implemented GE MWIC Non-Renewal Process, converted data to DRC format, scheduled product and transition policy keying Sheets to AIG Data Entry.
Primarily responsible for development, maintenance and support GE Policy Admin system, reviewed design and code of work requests performed by GDC consultants.
Developed the ACORD AL3 interface process between GEFA MF system and INSLOGIC/FORD with TCP/ IP connection for Ford Partnership Marketing Channel project.
Performed Leadership Role for Broad Market Renewal, CP Attract Credit Report, Renewal Automation, Multi-Tearing, GU Automation projects as a technical Lead and Project Manager.
As a Subject Matter Expert of Voluntary and Assign Risk Policy Administration System provided consulting role in Design Session of various projects.
Coordinated and provided training and coaching for the GDC consultants, assisted in problem solving process, validated programming changes and test Results.
Personally performed analysis, system design, coding, and implementation of On-line Rebuild Policy Process, Order Credit and Policy Tracking.
As a team member designed, developed, tested and implemented CICS screens, DB2 programs and JCL procedures for the following projects: NJ Multi-Tearing, Broad Market, On-line Consumer Reporting, and Renewal Incident Claim, MVR and CLUE System Interpretation.
1996-1997 Colonial Penn Ins. Co Norristown, PA Senior Programmer Analyst / Lead Programmer Analyst
Responsible for Problem Log: analyzed system problems, changed existing models, created new programs, events
and procedures if required.
Designed and built CICS screens and programs(Cobol/VSAM/CICS/DB2), created VSAM files, JCL jobs and DB2 procedures.
Converted QMF reports to Easytrieve/ DB2 programs for QMF Report Replacement project.
Provided Review Requirements, Logical and Physical design.
Built various JCL procedures and coded Easytrieve programs to perform system analysis, and create data for Unit and System testing.
Provided Production support during On-call duty, investigated problems, performed post-production check and follow up.
1995-1996 PNC BANK /RDR Consulting Philadelphia, PA
Programmer Analyst
Developed, coded and tested new programs, maintained and enhanced existing models (Cobol/VSAM/CICS) for Mutual Funds company (Statements, Broker, Assets).
Created and tested JCL procedure, performed unit and system tests.
Coded EASYTRIEVE programs to test or modify data, produced various user reports.
TRAINING:
XML/HTML Training (2008)
Java Training (2013)
EDUCATION:
Kharkov State University, Ukraine - B.S. in Business Administration.
Data Processing Technical School Philadelphia, PA - Computer and Information Science.
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