Kevin A. Golden

**** ******** ******

Frederick, MD 21704

Cell 304-***-****

EMAIL: ac0c1n@r.postjobfree.com

OBJECTIVE

I am seeking a long-term position in the Information Systems industry that will present a challenging opportunity for growth and advancement, which will allow me to utilize my education, experience and technical knowledge.

QUALIFICATIONS

Over twenty-eight years of technical/managerial experience to include installation and troubleshooting of secure data/voice circuits, systems, and associated equipment. Excellent understanding of TCP/IP, LAN/WAN, F5 Load balancers, Solaris, Windows, Windows Server including Active Directory, Azure, Exchange Server, Exchange UM, SCCM,SCOM, Sharepoint, Lync, Skype for Business, FileNet, INFOSEC principles, mot backup technologies including Brightstore, most COTS, MDT, and other Microsoft office automation products, HP Insight Rapid Deployment, Powershell, Kaseya, Norton Ghost, DriveImage, Acronis, and other imaging applications, familiar with all antivirus solutions, excellent knowledge and experience with Exchange, O365, Sharepoint, and Windows server migrations (All OS') with Active Directory. Excellent knowledge of VSphere, Vcenter and utilizing VMware Esx4.0i to present.

EXPERIENCE

May 2016 - Present Simple IT Care

Westminster, MD 21157

As IT Manager, I managed and serviced multiple clients'; (Managed Services); both on-site and remotely to include all of their IT needs, anything from desktop support, managing servers (on-site and vm), including updates and maintenance; (on-site and data center), applications; (on-site and cloud), configure, maintain, and perform backups, network monitoring, maintain licensing, perform audits, research and recommend new technology. Migrated to Windows 10; (clients from 19 users - over 1500 users), and to Server 2012 and/or 2016, mainly virtual servers, Office 365 migration and support, Unified Messaging, backup solutions and support, network administration and engineering. Resolved help desk tickets on a daily basis.

January 2015-May 2016 Enabling Technologies

Glen Arm, MD 21057

As Project Manager, I managed multiple clients/projects; including timelines, budgets, resources, Pre-Sales Engineering (40-50 projects simultaneously), discussed with clients, guided and designed a solution, created SOW, budgetary estimates, etc. Worked with the engineers to deploy solution and managed projects to completion. Projects included Lync, Skype for Business, Windows Server 2012, Exchange Server, Unified Messaging, and Enterprise Voice communications (VOIP), etc. Managed multiple engineers on a daily basis and assisted with technical issues, performed Managed Services for clients remotely including desktop, server, and network monitoring, maintaining backups, licensing, etc.

May 2013 – January 2015 mindSHIFT Technologies

Sterling, VA 20166

As Technical Project Manager I was responsible for managing Customer Engineers to deploy MindShift services to new customers, Windows server migrations and server management, including updates and maintenance; (on-site, vm, and data center), desktop support, applications; (on-site and in the cloud), configure, maintain, and perform backups, network monitoring, maintain licensing, perform security audits, research and recommend new technology. Migrated multiple clients email (Hybrid and PST) to the Mindshift hosted Exchange environment including O365; (clients ranging from 25-3500 employees), & Lync/Skype for Business. Assisted engineers with technical issues that arise during the deployment, handled all aspects of the project including working with the customer to meet their needs during the deployment, managing budgets, hosting weekly status calls, developing and presenting training to the users before/after deployment, tracking project start to finish.

November 2010-November 2011 Internal Revenue Service (IRS)

November 2011-May 2013 (Part-time) Martinsburg, WV 25401

As IT Specialist, my responsibilities include: Project management, SCCM 2012 and SMS Admin, Monitoring Coremetrics and Log File Collector to ensure daily operations were successful, backups & restores, troubleshooting and resolving any associated issues. Building scripts for automated packages to go into production during maintenance windows, deployed DB2 Connect configurations into production. Led projects involving Wintel (Windows) servers and assisted on UNIX implementations while learning UNIX scripting. Administered Avaya IP Office (Cisco VOIP) system, including any configuration changes, additions, deletions, etc.

February 2007-November 2010 Federal Emergency Management Agency (FEMA)

Mount Weather, VA 22611

As IT Specialist, performed project management, SCCM 2007 and SMS Admin, development, & implementation of voice, computer, video-conferencing, & switching systems for fixed locations & field offices, led high level projects to implement new pbx’s, phones, and networking equipment, configured, installed, & supported, including daily administration of the Advanced Call Center Network (ACCN). Managed all server issues, stood up over 1,000 VM's in the environment,(Windows 2003, 2008), lead a Windows XP to Windows 7 migration; deployed 250 new Windows 7 pc's, managed applications such as IIS, SQL Server, Exchange, and Blackberry Enterprise server software. Built test & development servers for TDL lab, migrated into production, applied, tested security patches & hot fixes to TDL, responsible for pushing antivirus & security updates to the pc’s and servers, backups & restores, designed Gold disk software image for the agency. Designed Disaster Recovery/COOP plan for FEMA and led the DR team.

January 2002-February 2007 Pentagon Federal Credit Union (PFCU)

14300 Sullyfield Circle, Chantilly, VA 20151

As Systems Engineer/Project Manager, responsibilities included the following: SMS 2.0/2003 Administrator, pushing all software and security updates, antivirus with EPolicy Orchestrator, hot fixes, etc. Gathering info for asset management, licensing inventory. Troubleshooting any and all server issues including applications such as IIS, SQL Server, Exchange, Blackberry Enterprise, and Credit Union banking software. Researched, built configured and maintained servers (NT, 2000, 2003, 2008,). Assisted workstation techs on escalated workstation issues, including deploying and migrating to new operating systems; (WinNT, WinXP, Win2000, & Windows 7). Managed multiple projects including SMS 2.0, migration to Windows Server 2003 Active Directory deployment, (including multiple servers and over 1000 workstations), upgrading banking software & designing and upgrading the data warehouse configuration. Performed on-call for server issues, and conducted training of local server staff.

September 1999-January 2002 McGuiness, Norris & Williams, LLP

1015 15th Street, Suite 1200, Washington, DC 20005

As Network/SMS Administrator, my responsibilities included the following: daily administration of the network, troubleshooting and resolving user issues, installation of new equipment, Exchange 5.5 email systems, Windows 2000 network, Windows NT and 2000 servers, Windows Systems Management Server (SMS), LUCENT Definity G3s (PBX) switch administration (UNIX), AUDIX voicemail administration, administration of the Watchguard Firebox firewall, administration of the McAfee and Inoculate IT antivirus solutions, and multiple other hot fix, patch, and software updates through SMS.

March 1999-September 1999 DOMAIN Technologies, Inc. /DEA (Drug Enforcement Administration)

1155 Wilson Blvd, Suite 300, Arlington, VA 22209

As Network Engineer/Deployment Team Leader, my responsibilities included the following: installation, upgrades, testing, and troubleshooting of PC hardware, LAN/WAN networking, NES encryption devices, Cisco PIX firewall, and technical Windows NT systems administration/integration duties. Trained end users on use of new system applications, assisted in the integration of core systems, and general PC hardware support, and managed a technically proficient deployment team on a daily basis.

March 1998-March 1999 SpaceWorks, Inc.

(Out of Business) 51 Monroe Street, Rockville, MD, 20850

As Manager of Network Operations, I was directly involved in all system administration tasks for multiple Windows NT 3.51 & 4.0, Novell 3.12 & 4.11 servers. Was directly responsible for migrating from Novell to Windows NT 4.0 and from GroupWise to Microsoft Exchange at the desktop and server level. Managed and administered a Checkpoint Firewall-1 Windows NT server. Configured, cabled, and setup a new office space consisting of a new server, and 27 new voice and data users.

February 1997-March 1998 Resource Consultants, Inc. (PENTAGON)

IMCEN (Information Management Support Center), Arlington, VA

As Senior Network Engineer, I performed administration duties on a Windows NT 4.0 LAN/WAN that included multiple Internet mail (Microsoft Exchange) and fax servers. Researched, recommended, and managed the installations of the support center’s firewall (Raptor for Windows NT). Administered all aspects of an AT&T Definity G3S Telephone Switch. Managed a team of helpdesk technicians, many high level projects, and multiple vendors on a daily basis. .

February 1996-February 1997 Integrated Technologies, Inc.

U.S. Department of State, 2201 C Street, NW, Washington, DC, 20520

As Network Administrator on a secure Windows NT 4.0 LAN/WAN, I configured, programmed, installed, and maintained all aspects of the network and the Internet firewalls TIS Toolkit, Gauntlet, (UNIX) into the Dept. of State. Participated in many engineering and operations of the department’s internal network (OpenNet, NIPRNET & SIPRNET). Setup, configured, and integrated the department to the Microsoft Exchange platform (approximately 40,000 users). Performed project and personnel management on a daily basis.

August 1995-February 1996 Optimus Corporation

(Out of Business) FAA (Federal Aviation Administration), Silver Spring, MD, 20901

As Senior Hardware Engineer for the NTSB (National Satellite Test Bed), I surveyed chosen GPS (Global Positioning System) sites, designed and engineered system layouts, and conducted the deployment and installation of these sites. Overseeing the deployment team during the installations, performed all aspects of installation from cable fabrication, antennae mounting, rack installation, and reliability testing.

January 1995-August 1995 Science Applications International Corporation (SAIC)

One Military Road, Ft. Ritchie, Maryland, 21719

August 1989-December 1994 U.S. Army

Multiple Duty Locations

REFERENCES

Furnished upon request.

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