Human Resources Employee Relations

Theresa Fields, SHRM-CP

Home: 614-***-**** - Cell: 614-***-**** – ******.**********@*****.***

Summary

Seasoned Human Resources Professional with over 10 years of comprehensive experience in recruitment, HR and

benefits administration, EEO/Affirmative Action, compensation, payroll administration, labor relations and employment

law (including complaint investigations and grievance resolutions to avoid legal actions).Proven experience in building

relationships with management and employees to support corporate initiatives. Experience in the financial,

manufacturing, non-profit and telecommunications sectors with both exempt and non-exempt employees.

Areas of Expertise

Employee/Labor Relations Training

Recruitment Compliance

Benefits Administration Leave Administration

Cultural Diversity Vendor Relations

Accomplishments

Reduced employee turnover by 20%.

Reduced employee time to fill positions by 35%

Increased viable hires by 45%

Build Relationships between management, employees and union leadership

Reduced Unemployment Claims won on appeal by 50%

Reduced Worker's Compensation premium by 30%

Professional Experience

Agent

July 2015 to Current

United Insurance of America - Columbus, OH

Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.

Processed applications, payments, corrections, endorsements and cancellations.

Talent Acquisition Specialist (contract)

July 2014 to December 2014

Verizon Wireless - Hilliard, Ohio

Responsible for facilitating candidate-facing aspects of the recruiting process; partnered with team recruiters, hiring

managers and candidates to ensure quality candidate experience and progression of top candidates through the

recruiting process.

Consulted with hiring managers on recruitment processes, strategy and expectations and managing the

presentation, selection, offer, negotiation, closing and administrative components involved with hires

Scheduled candidate interviews, including attending career/job fairs, open houses, networking and other effective

methods to locate, recruit, and hire quality talent

Conducted initial and/or follow-up interviews for applicants utilizing behavior based interviewing and assessment

techniques and presented pre-screened candidates to retail management.

Make offer and conduct background check

Sr. HR Generalist

February 2013 to October 2013

Volunteers of America - Columbus, Ohio

Responsible for recruitment, employee relations, compliance, management consultation, employee benefits

administration, policy and procedure implementation, and training for Retail Division serving over 300 exempt and

non-exempt employees.

Wrote job descriptions, posted positions and recruited for hourly and salaried positions

Managed the administration of the employee benefit program, through open enrollment and provider and product

selection

Served as agency unemployment compensation consultant

Provided oversight for the day to day processes including recruitment, file maintenance, and forms processing,

ensuring timely, accurate processing and compliance of all procedures

Counseled and disciplined staff when necessary

Human Resources Specialist

July 2010 to February 2013

Kraft Foods, Inc. - Coshocton, Ohio

Responsible for employee relations, employee benefits administration, affirmative action initiatives, training and

recruitment for union population of over 400 employees. Major leadership initiatives and responsibilities include, but are

not limited to:

Full-cycle recruitment utilizing company recruitment database, job boards, social media and staffing agencies for

general labor and salaried pool focusing on diverse applicants

Facilitated new hire orientation including conducting affirmative action, diversity and harassment training

Provided counseling, training and documentation regarding grievance procedures, hearings and cases

Provided counseling and consulting with managers regarding attendance, labor /employee relations, and training

HR Recruitment & EEO Administrator

February 2008 to March 2009

Huntington National Bank - Columbus, Ohio

Responsible for assuring knowledge of and compliance with Affirmative Action and EEO Regulations for over 11,000

employees.

Served as resource for team of over 130 Human Resources staff in their recruitment efforts to include auditing

and training on recruitment processes to avoid legal actions

Researched, analyzed, and identified potential issues regarding recruitment processes that resulted in corrective

actions and wrote procedures based upon those findings

Authored 28 Affirmative Action Plans (including impact analysis) for entire bank covering over 11,000 employees.

Completed and approved ahead of schedule.

Managed vendor accounts/relationships for background checks, exit interview and recruitment software

HR Generalist

June 2003 to May 2008

Ohio Youth Advocate Program - Columbus, Ohio

Administered a broad range of HR functions including recruitment, policies and procedures (500+ employees),

employee relations, payroll administration, benefits enrollment and administration, worker's compensation, unemployment

compensation, screening/hiring/orientation and confidential record-keeping.

Pre-screened candidates for Hiring Managers in order to provide viable candidates for exempt and non-exempt

positions

Investigated grievances, provided consultation, conflict resolution and communication for all levels of

management and employees

Provided vendor management for benefits, audit billing, ensure timely communication of all benefits changes

Led a team of internal auditors for HR practices resulting in the agency being accredited and/or maintaining

contracts with Franklin County and the Council on Accreditation (COA)

Provided training and problem resolution for HR staff and employees on payroll issues.

Education

Masters of Business Administration: Business Administration, 2006

Ohio Dominican University - Columbus, Ohio

Bachelors of Business Administration: Business/Human Resources Management, 2004

DeVry University - Columbus, Ohio

Associates of Applied Sciences: Human Resources Management, 2003

Columbus State Community College - Columbus, Ohio

Training and Development Certification

Insurance Licenses

Life & Health

Property & Casualty

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