Anisha Khan

ac0bzi@r.postjobfree.com Linkedin: https://in.linkedin.com/in/anisha-khan-266785114

+91-846*******

A human resources professional with a solid background in business operations and extensive experience in various facets of HR including compensation planning, benefits administration, analytics, HRIS systems management, employee relations, and talent acquisition. A proven ability to resolve complex issues while building and maintaining strong business partnerships to meet client needs in addition to inspiring and motivating others. Professional Experience

Securemetasys Infotech Pvt. Ltd.

Human Resource Manager and Team lead - US IT recruitment Human Resource Manager:

Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

Bridge management and employee relations by addressing demands, grievances or other issues

Manage the recruitment and selection process

Induction and Orientation of new employees

Manage a performance appraisal system that drives high performance

Assess training needs to apply and monitor training programs

Develops and maintains a human resources system

Advises management in appropriate resolution of employee relations issues.

Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations

Salary/ Payroll calculation and day to day expense management. Team lead - US IT recruitment:

Managed team of 4 Recruiters

Sourcing and screening potential IT candidates for the full-time, Contract and C2C positions

Understanding the needs of the hiring manager, to identify the right candidates.

Conducting In-depth structured candidate interviews, establishing technical qualifications, searching parameters, and career objective with a constant focus on closing.

Keep candidates in the loop. Which goes a long way to build credibility and keep candidates either coming back or sending referrals.

Presenting candidate resumes to hiring managers to consider or scrutinize

Headhunting - identifying and approaching suitable candidates.

Briefing the candidate about the responsibilities, salary, and benefits of the job in question.

Requesting references and checking the suitability of applicants before submitting their details to the employer

Informing candidates about the results of their interviews

Maintaining database for future manpower planning as per requirement of clients Templatic:

Human Resource Manager

Hiring, Training, ROI - I have hired 13 people at the company during my tenure of 7 months. I also produced HR policies from scratch, appointment letters, NDA, 1 year bond and used to control routine expenses and manage leaves for all individuals at the company.

Product Guides - At Templatic we had over 80+ themes and 45+ plugins. The product guides are crucial in the product base company to control support and developers tickets. We had over 150+ support tickets in support. To control that our COO, Himmat Khan defined a couple of strategies where I contributed in updating product guides. For several years we had typical manual type of guides. I was running a campaign where I was studying the product from user point of view and correcting/producing guides according to the flow of the user. We were y calculating number of tickets per products where we realised we were able to offer the guide direct links to users to resolve the tickets and that eventually served the purpose. Though we couldn’t really finish all the product guides, we worked on a few only. Customer Support - I was hired with an arrangement where I will be handling HR responsibilities as well as customer support. In my past UK based company I was working as Customer Support Manager and that experience came in handy at Templatic too. I learnt WordPress at Templatic and did handle certain level of customer support tickets. This hands on experience also helped me contribute into Product guide.

Solving product queries, providing efficient support, handling pre-sales and post sales tickets round clock of experience on the products. I have sound experience on WordPress theme configuration. Affiliate Marketing - We had over 3000 affiliates that were contributing in 75000 visitors traffic on templatic.com in a month. I was responsible to increase number of affiliate requests, evaluate those, approve, and encourage them to get started with writing reviews on Templatic product and generate and convert traffic. Furniture-in-Fashion:

Customer Support:

I was responsible for pre-sales, post sales, returns, damages related tickets. We had 5 people in the team where we were coordinating as a unit and driving the company’s overall customer support department in India. It was a UK based company and had support services being handled from Indian office. It was wonderful experiencing UK customers over the calls and emails. Those are one of the most sophisticated people I have worked with.

Education

Bachelor of Science – Chemistry

Tamilnadu M.G.R university - Tamilnadu, India

Oct 2011

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