Professional Summary

Detail-oriented, highly talented, and results focused professional with strong interpersonal skills having demonstrated success in project management, the ability to build and work collaboratively within a team environment, effectively manage multidisciplinary projects and tasks with 10 plus people, and proven history as a top performer within progressively challenging roles over the past ten plus years, covering a variety of industries. Adept in a managerial role of prioritizing, organizing, decision making, problem solving, and time management.

Strong understanding and extensive experience in utilizing a variety of project management methodologies such as Waterfall, Agile, Critical chain/path, and PRINCE2 to make projects flow faster and with less wasted effort. Having just completed my MBA in Project Management, I am immediately seeking to change my career direction to one that best utilizes my skills and experience outlined in my resume most relevant to a position more associated with Project Management.

My objective is to obtain a challenging position within an organization that will allow me to utilize my proven leadership, project management, communication, analytical, organizational, technology, business, and interpersonal skills to improve customer experience by continuing to act as a positive change agent and corporate advocate focused on positive solutions.

Technical Summary and Areas of Excellence

Microsoft Office, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Project, Microsoft Access, Microsoft Publisher, Adobe Photoshop, Adobe PageMaker, Adobe Document Services, Project Planning, Process Analysis, Project Initiation, Project Management, Project Tracking, Project Risk Management, Project Change/Control, Scope Management, Project Closure, Resource Planning, Calendaring and Scheduling, Agile/Scrum Methodology and Processes, Performance Improvement, Gantt Chart, Client Relationship Management, Risk Assessment and Management, PEST Analysis, Resource Management, Team Building, Communications Management, Work Breakdown Structure

Education

M.B.A., Project Management, Walden University, Minneapolis, MN 2016

B.A., Criminology, Auburn University, Auburn, AL 2003

Professional Work Experience

Teksystem- Contractor onsite at Bank of America, Charlotte, NC January 2017- April 2017

IT Security Specialist III

Protects system by defining access privileges, control structures, and resources.

Recognizes problems by identifying abnormalities; reporting violations.

Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.

Determines security violations and inefficiencies by conducting periodic audits.

Upgrades system by implementing and maintaining security controls.

Keeps users informed by preparing performance reports; communicating system status.

Maintains quality service by following organization standards.

Maintains technical knowledge by attending educational workshops; reviewing publications.

Mecklenburg County Board of Elections, Charlotte, NC August 2012 – Current

Precinct #222- Chief Judge

Head official in primary, general, and local elections at selected precinct

In charge of the planning, coordination, and collaboration of 10 plus voting place contacts and 15 plus precinct officials

Initializes the organization, coordination, and managing of all Election Day activities

Ability to communicate clearly, concisely, and accurately using oral and written communications to assertively multitask, delegate duties, and problem solve

Demonstrated collaboration skills to foster effective working relationships with the team and others to manage the voting process and ensure voting integrity

Demonstrated leadership skills to establish and maintain a motivated and productive project team

Ability to manage resolution of complex issues ranging from technology to vendor to business issues

Responsible for the input of registration forms, updating of voter information, the input voter information on voting machines, and delivering of the returns on preset deadline to the Director of the Board of Elections.

North Carolina Administrative Office of Courts, Charlotte, NC March 2014- January 2017

Superior Caseflow Coordinator/Manager

Responsible for maintaining multidisciplinary scheduling projects for five teams and over 500 plus independent court officials/stakeholders

Set up hearings and successfully completed administrative tasks to streamline workflow and improve overall efficiency

Skilled at managing and completing projects on time and within budget

Implemented project planning to inform all members of progress and milestones achievement

Responsible for the entering of required data entry to support such events

Streamlined processes and procedures within the scheduling and tracking of general operations conducted

Consulted with key stakeholders to effectively defining problems, generating alternatives/solutions, evaluate and select the appropriate alternatives/solutions, and implement such alternatives/solutions

Instrumental in the planning and executing of multiple projects while successfully achieving milestones and ensuring projects complies with all cost and scope specifications, in addition to avoiding scope creep

Built and managed successful stakeholder relationships with the public, local bar, and other judicial officials ensuring all needs were met

Compiled and maintained statistical reports and other special project work to identify trends and other historical data, as assigned

Maintained constant communication with project team manager to report progress, identify issues, and allocate resources

Demonstrated application of process improvement skills and methodology.

North Carolina Department of Labor, Charlotte, NC August 2012- March 2014

Wage and Hour Investigator

Instrumental in the compliance of a variety of labor laws and regulations to over 700 plus business managers'/owners'

Supervised remote and on-site projects proven to audit time and payroll records

Consulted with stakeholders to review policies and procedures relating to promised wages

Ability to successfully communicate, negotiate, conduct interviews, and use persuasion skills with employees to ensure all project needs were met, such as the verification and accuracy of records, policies, and other information

Utilized analytical skills such as reasoning, data analysis and others to analyze records and procedures to independently make decisions as to one's compliance or violation

Delivered technical briefings computing wages

Competent problem solver in the negotiation of back wages due and the correction of other violations

Prepared reports that supported the findings in each investigation

Consulted with witnesses to prepare witness statements and develop and assemble evidence to support investigative actions

Established and managed successful regular communication with clients, managers, and all other stakeholders

Skilled at serving as a consultant to employers and trained them in proven processes and procedures to engage in to ensure compliance of a variety of labor laws and regulations

Utilized a thorough knowledge of a variety of both state and federal labor laws and regulations

Demonstrated extensive experience working on multiple projects using complex technology

Management experience in the interviewing of complainants, evaluating inquiries from the general public for violations, and the referral of non-violations to other local, state, or federal agencies.

North Carolina Department of Juvenile Justice, Concord, NC August 2010- August 2012

Juvenile Youth Counselor

Implemented a new approach to rehabilitation and habilitation of juvenile offenders on the campus development center in Cabarrus County

Trained over 100 plus youth on the cognitive-behavioral approaches to assume control of and expansion of one's social skills

Demonstrated interpersonal, human relations and communications skills to work effectively with customers, peers, direct reports, and management

Developed, coordinated, and implemented individual habilitation and treatment projects that facilitated the adjustments and progress of individuals in a customer focused program.

Carolina Family Alliances, Inc., Charlotte, NC March 2009- August 2010

Qualified Professional Advisor/Manager

Qualified Professional Advisor/Manager Provided direct mental health and substance abuse interventions and services to over 300 specific clients in a community based setting

Implementation of creative strategies and innovative solution

Responsible for conducting team lead meetings and mentoring team leads

Provided direction to organizational/clinical team members and leadership on issues related to liability and other risks

Arranged, coordinated, linked, and monitored services while conducting change management throughout project lifecycle on behalf of the client

Successfully demonstrated high competency in proper client communication and client relationship skills

Responsible for assisting clients in accessing government benefits.

North Carolina Department of Corrections, Charlotte, NC October 2004- September 2009

Probation/Parole Officer

Extensive experience in the counseling of 1500 plus criminal offenders

Directed all activities related to the conditions of offenders' probation/parole

Successfully streamlined the processes of completing probation/parole for a caseload in excess of 90 plus offenders at any given time

Implemented in-home visits, drug screenings, employment verifications, and record checks to analyze offenders' progress

Attended strategy meetings to discuss process improvements and gave presentations regarding program status

Responsible for using MS software programs to create program vitals and case management reports to make proof-of-concept, inventory/logistics, and monitoring/administering recommendations to the courts and other stakeholders

Developed and fostered collaborative relationships with key departments, such as the public, local bar, and other court officials, to ensure successful completion of all sub-task.

Professional Development

Project Management Institute, Member; National Black MBA Association Inc., Member; Charlotte Auburn Alumni Board of Directors, Member; Unique Lodge #85, Prince Hall Affiliated Mason of North Carolina, Member; Kappa Alpha Psi, Fraternity, Inc., Member

Contact this candidate