MICHELE A. PALMER

* ********* ***.

Worcester, MA 01606

Phone: (774) 513- 0632

Email: ac0bxn@r.postjobfree.com

Page 1

SUMMARY OF QUALIFICATIONS

• Effective communicator with excellent interpersonal and organizational skills.

• Maintains high level of confidentiality at all times.

• Cooperative and flexible team player who readily adapts to changing needs and circumstances.

• Creative, determined and diplomatic approach to problem resolution.

• Able to manage multiple tasks, set appropriate priorities and meet deadlines.

• Motivated, conscientious and confident self-starter who learns quickly. FUNCTIONAL SKILLS

• Medical Terminology and Health Care Procedures.

• Maintaining Relationships with Physicians, Nurses, and Therapists.

• Insurance Knowledge/Business and Financial Management.

• Sales/Marketing/Advertising, and Customer Service.

• Office Support and Administrative Skills

• Computer Skills – Microsoft products including Word, PowerPoint, Publisher, Outlook, Excel and Internet Explorer. PROFESSIONAL EXPERIENCE

CAREGROUP PARMENTER HOME CARE & HOSPICE, Wayland, MA 12/2015-4/2017 PARMENTER HOME CARE & HOSPICE, Wayland, MA (ROBERT HALF OFFICE TEAM) 8/2014-4/2015 Marketing Coordinator

• Re-create existing documentation to reflect company acquisition.

• Assist with creating all marketing material (Adobe, Publishing, Excel)

• Assist Director of Business Development in all areas

• Community liaison

• Routine visits to SNF/ALF to review compliance issues/update documentation /addressing key players to help develop relationships within the community.

• Attend marketing events throughout the western mass area

• Create/distribute press releases for community outreach program

• Maintain inventory of all Marketing Material.

TRA SOLUTION INC., Melrose, MA 2011-2014

Marketing/Office Manager

• Responsible for the developing, organizing, implementing all office duties to insure efficiency throughout the organization.

• Develop monthly calendar / Schedule appointments/ Verify shipments

• Maintain pricing tables (Excel spreadsheets)

• Arrange production of marketing material

• Publish monthly territory sales reports

• Initiate sales calls

CRESCENT MANOR REST HOME, Grafton, MA 2010 - 2011

(Level IV Psychiatric Rest Home)

Activities Director

• Create and maintain monthly activity calendar.

• Financial responsibilities include budget preparation and monitoring of expenses and financial statements to meet revenue and budget targets for the department.

• Responsible for all clients personal needs allowance (PNA).

• Conducts daily activities while monitoring the behavior of residents.

• Counsels and encourages all residents to participate in activities.

• Develops individualized activity plans and assists with quarterly reassessments or change of condition(s).

• Maintain records on each resident’s behavior patterns and reports any concerns to the Director.

• Schedules and conducts monthly resident meetings allowing residents and staff members to communicate concerns/issues for the past month.

• Participates in care planning, interdisciplinary team meetings and staff meetings. MICHELE A. PALMER

2 Hillcroft Ave.

Worcester, MA 01606

Phone: (774) 513- 0632

Email: ac0bxn@r.postjobfree.com

Page 2

UMASS MEMORIAL MEDICAL CENTER (UMMHC), Worcester, MA 2006-2009 Anesthesia Technician (2008-2009)

• Worked alongside Anesthesiologist in the operating room; assisted with swan catheterizations, central line placement, arterial line placement, and difficult intubations.

• Handled troubleshooting of all anesthesia equipment.

• Performed quality control testing on all equipment daily.

• Transferred Intensive Care Unit (ICU) patients.

• Restocked anesthesia carts with medications and supplies. Central Processing Laboratory Technician Support (2006-2008)

• Performed data entry using meditech software/hardware.

• Receive specimens for test ordering in-house and outreach programs.

• Responsibilities included triaging all incoming specimens.

• Answered incoming customer support calls

INTERNSHIP

UMASS MEMORIAL MEDICAL CENTER (UMMHC) Worcester, MA Marketing Communication Department Intern (4 month Internship)

• Interviewed employees throughout UMMHC and wrote articles regarding employees’ career paths for the internal weekly News and Views publications.

• Wrote articles entitled "Behind the Scenes and Getting to Know You"

• Created content for brochures as needed

• Contributed to marketing communication promotions including but not limited to the such as the "smoke free environment campaign"

ECI BIOTECH, Worcester, MA (5 month project)

Management consulting (Team Leader)

• Created and conducted a survey for a new product.

• Conducted research in the domestic and international marketplace to assess potential competition.

• Generated financial reports predicting gains/loss on entry of a new product into the market place.

• Completed final report and conducted a presentation for the potential future of product X. EDUCATION

Clark University, Worcester, MA 2006- 2009

Master of Business Administration /Concentration in Marketing Southern New Hampshire University, Manchester, NH 1988-1991 Bachelor of Science– Marketing Cum-Laude

Bay State College, Boston, MA 1984-1986

Associate of Science-Travel Tourism/Business Management VOLUNTEER

Sterling Fair, Sterling, Ma 2006-Present

Information and customer service booth

Medical Care Management, West Boylston, MA 1994-2006

(Oversee care of a family member)

Train nurses on patient’s current needs and desired care, monitor medications and provide Assist with physical and occupational therapy.

Maintain adequate supply of medical supplies and equipment including medication. Maintain ongoing communication with physicians & care professionals.

Contact this candidate