DISHIKA SINGH, MBA

Bellevue, WA, USA 206-***-****

www.linkedin.com/in/dishika-singh-1070a0b9 ac0bmm@r.postjobfree.com QUALIFICATIONS

Detail-oriented leader with successful background in all facets of patent paralegal support, human resource analysis, research and customer service as evidenced by academic and professional background. Skilled in collaborating with all members of the organization to achieve identified objectives. Instrumental in streamlining and improving services, enhancing productivity, and implementing solutions. Superior judgment, problem-solving and communication skills. Quickly establishes and maintains effective rapport with individuals of diverse backgrounds and professional levels.

Holds L-2 Visa with approved EAD.

EDUCATION

Master of Business Administration- Human Resources & Marketing, RSMT, Varanasi, India, 2010 Master of Arts- Psychology, MGKPV, Varanasi, India, 2007 Bachelor of Arts- Psychology, Banaras Hindu University, Varanasi, India, 2005 IPLegaled Certified – 91%

GRADUATE RESEARCH & EXPERIENCE

HUMAN RESOURCES- CAUSES OF ABSENTEEISM

Summer Research- Hindalco Industry, LTD

Conducted two-month research project on 200 Blue Badge Hindalco employees to ascertain and analyze absenteeism patterns and research absence as an indicator of psychological problem, medical issue, or social adjustment to work.

CAUSES OF HYPERTENSION AMONG CORPORATE EXECUTIVES & EMPLOYEES Research Project- Reliance General Insurance, HDFC Bank

Performed extensive research & analysis on the causes of hypertension between executives and workers; followed, interviews, and studied 300+ employees from 10 companies. PROFESSIONAL EXPERIENCE

CPA GLOBAL SUPPORT SERVICES- MICROSOFT, Noida, UP, India 2012 – 2013 Patent Specialist

Assisted legal staff, counsel, and paralegals with drafting and review of transactional legal documents including contracts, releases, and agreements; prepared responses to notices, letters and other correspondence

Tracked and monitored agreements through the approval process; entered into appropriate systems.

Research & Analysis

Strategic Correspondence

Patent Filing

Microsoft Office

New Business Development

Human Resources

Quality Assurance

Integrity-Based Selling

Client Services

Strategic Planning

SharePoint

Training & Development

DISHIKA SINGH

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Collaborated with legal team to appropriately handle complex transactional matters; reviewed correspondence to identify relevant information.

Prepared and filed legal documents with appropriate entities.

Conducted legal and factual research; performed metadata research for Non Patent Literature.

Utilized Patent Application Information Retrieval System (PAIRS) to prepare and track patent status.

Performed quality checks to ensure accuracy for US prosecution and marked-up claims. PROFESSIONAL EXPERIENCE (CONTINUED)

MUTHOOT FINANCE, Varanasi, India 2010

Customer Care Executive

Developed new business and maintained existing client relationships for leading financial corporation known as largest gold financing company in the world.

Generated sales by promoting company offerings to new and prospective customers; increased revenues by cross and up-selling products and collaborating with account teams to ensure clients received premium service.

Ensured customer needs were met by responding to inquiries and rectifying issues and concerns in a timely manner.

Assisted team members in reaching and exceeding established goals by encouraging highest level of customer service and ensuring adherence to organizational policies and procedures. RELIANCE GENERAL INSURANCE, Sigra Varanasi, India 2007 – 2008 Customer Care Executive

Performed quality assurance checks on proposals and endorsement requests.

Managed policy cancellations resulting from insufficient funds/check returns.

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