Medical Assistant Customer Service

Location:

Colorado Springs, CO

Posted:

May 15, 2017

Contact this candidate

Resume:

Melissa H Ebinger-Timm

**** * ******** **

Colorado Springs, CO 80902 US

951-***-****

*******.*******@*****.***

Work Experience:

Alliance Urgent Care & Family Practice - Colorado Springs, Co 80924

10/2016 - May 2017

Patient Care Technician - Assists in clinic preparations and patient documentation to support patient centered care in an ambulatory setting. Carried out clinical tasking by explaining treatment procedures to patients, scheduling patients for initial appointments as well as follow up appointments while checking out. As a patient care technician I also inform patients of type of appointments that was scheduled for them, from an ultrasound to an endocrinology or from a physical to a suture removal. I also answer phone calls from patients inquiring about insurance, billing, requesting medical records, and scheduling appointments. I was part of the medical records department which consisted of scanning incoming records into patient’s records from previous practices. Medical records department also sends out medical records of patients that have been requested by the patient themselves, other medical facilities that share the same patient, or law offices. I was also tasked to verify insurances for patients, accepts payments through the practices paying system, closing duties consisted of insuring that money and credit cards were balanced, sanitizing patient waiting area, and locking all doors and drawers specified in closing duties.

A+ Urgent Care, Murrieta, CA 92562

04/2016 - 05/2016 - Medical Assistant- Student

Externship for 200 hours. Initially I assessed patients by checking their vital signs such as blood pressure, temperature, pulse, and breathing rate as well as measuring patients weight and height. I obtained medical history of patient by asking about their medical conditions, their medications, and their allergies. I recorded all findings on to patients charts and alerted physician of the results. I collected blood samples by venipuncture, labeled blood tubes, and completed appropriate forms to send to appropriate laboratory for testing. I instructed patients on proper collection procedures, received, validated, processed as well as distributed specimen to proper laboratory for testing. I maintained a clean work environment.

Lowe's Home Improvement, Lacey, WA 98503

02/2013 - 12/2013- Customer Sales Associate

As a customer service associate I assisted customers in the selecting, demonstrating, preparing and loading of merchandise within the paint department and the outside lawn & garden department. I maintained the store by cleaning and fully stocking the shelves as well as storing over stocked products.

U.S. Navy

07/1997 - 05/2008 - E-5/IT2

As an Administrative Assistant, I assisted in administrative management of all department matters, including providing guidance to 28 personnel in the IT department of the South West Region Maintenance Command - San Diego, CA. I was responsible for timekeeping of personnel and ordering supplies for the department through the Navy Enterprise Maintenance Automated Information System. I also created and distributed work assignments for personnel within the department. My responsibilities also included updating and maintaining personal information for the IT Department Head records. I implemented and maintained a database and spread sheet in Microsoft Excel for the department's fitness program. As an Information’s Systems Technician minimum typing was 40 wpm.

As a Communications Operator, I was responsible for the effective processing/dissemination and handling of all incoming/outgoing messages.

As a Local Access Network (LAN) support, I performed day to day administration and maintenance of SWRMC's base area network. I added new users to the network and deleted users that was leaving the command, at the end of the business day backed up the system onto media tapes to store.

As a Web Information and Defense Collaboration Tool Suite Systems Administrator, I was responsible for the upkeep and the maintenance of both systems, added new users to the system as well as deleted users as they were leaving the command. I managed the accounts, resolved users and accounts issues concerning the systems by resetting passwords, resetting the system, and allowing access to users to join briefings. I was also responsible for audio and visual presentations for the weekly Commander's Update Brief. I trained personnel on troubleshooting for their end of the brief so their command would be able to join the brief.

As a Network Administrator, I performed (LAN) administrative and troubleshooting of complex network problems for the Integrated Shipboard Network System LAN comprised of 2000 user profiles. I managed the opening, closing and servicing of over 2000 NIPRNET and SIPRNET accounts, provided crew members with ready access to Organizational Maintenance Management System-Next Generation, Relational Administrative Data Management, Relational Supply, and Naval Aviation Logistics Command Management Information System through the Naval Tactical Command Support System UNIX access portal, Microsoft (MS) email access through MS outlook and Internet connectivity through Internet Explorer. I collected user agreement forms and conducted ships rider briefs, ensuring a virus-free network and adherence to ship's network security policies.

As Help Desk Operator, I took incoming trouble calls for ships 2000 personnel, and distributed the tasking to IT personnel to assist with computer or network issues.

Education:

United Education Institute (UEI) San Marcos, CA United States

Technical or Occupational Certificate 06/2016

GPA: 4.0 of a maximum 4.0

Credits Earned: 200 Semester hours

Major: Medical Assistant

University Of Phoenix PhoenixPhoenix, AZ United States

Bachelor's Degree 02/2013

Credits Earned: 96 Semester hours

Major: Human Resources Management

References:

Sue Cole (Professional)