Project Manager Management

LILLEITH D. THOMAS

Bronx NY *****

MOBILE: 914-***-**** EMAIL: **************@*****.***

Telecommunication Manager with 15+ of experience in the areas of Project Management (PMP certified), Services Management and Customer Relationship Management. Demonstrated track record of proven leadership committed to building an exceptional and quality organization focused on strong teamwork, responsive/responsible decision-making, efficient productivity and delivering outstanding profitability.

EDUCATION

Baruch College - Business Administration Bachelor’s Degree

Polytechnic University - Information Management Master’s Degree

Project Management Institute - Project Management Professional Certified

AMPG-International - ITIL Training Certified

EMPLOYERS

Barneys, New York, NY 2016 2017

Support Associate

Accurately received and stocked merchandise; maintained the stock room and replenished selling floor.

Assisted Sales Associates in the sales transaction process, gift wrapping etc.

Minerva Audio Visual, New York, NY 2016 2016

Project Manager

Provided support on audio/video/IT research, project coordination, on site visits, email correspondence and spreadsheets. Assisted on creation of Request For Proposals (RFPs) and managed projects execution.

Verizon Enterprise Solutions, New York, NY 1997 2015

Project Manager (2008 - 2015)

Managed diverse projects including Voice over Internet Protocol (VOIP), high bandwidth voice and data circuits, managed services and customer premise equipment (CPE) over their execution lifecycle.

Exceeded 90% on-time delivery target.

Increased by 10% customers’ utilization of Verizon Enterprise Portal. Ensured assigned users are granted entitlements and trained.

Managed all project activities to ensure project delivery was within the triple constraints of scope, schedule, and budget.

Service Manager (2005 - 2008)

Single point of contact for assigned national strategic accounts. Assumed leadership position during crisis and service emergencies 24 X 7 basis.

Coordinated incident management efforts between various internal departments and client vendors to restore service. Reviewed contracts including PSC, FCC, and multi-level-service agreements to resolve customer dispute.

Conducted periodic service and quarterly service meetings with clients to address any open issues in an effort to ensure continual service improvement and customer satisfaction.

Customer Service Supervisor (1997 - 2005)

Supervised a team of seven associates that provisioned both complex and non-complex services for enterprise accounts in Verizon's Vertical Healthcare and Financial Network groups.

Reduced absenteeism by 20% by promoting teamwork and cross-training.

Exceeded Customer Care Index targets.

Skills

Quality Management Project Coordination Flexible Reliable

Services Management MS Word Excel PowerPoint Supervision Trainer

Customer Relationship Mgmt. Exercise Independent Judgment Effective Communicator

Team Building and Leadership Proactive Issue and Problem Mgmt. Critical Thinker Goal Setter

Contact this candidate