Customer Service Microsoft Office
Resume:
Debra Miller
Athens, Georgia
ac0blu@r.postjobfree.com
OBJECTIVE
Extremely organized, and professional clerical administrator looking to fulfill the duties of an office manager for an established company in the Athens area. Uses functional knowledge to provide a positive, and efficient working environment to complete tasks at hand.
SKILLS
Exceptional verbal and written communication
Accomplished educational background
Extensive knowledge of Microsoft Office Suites, POS databases, calendar and scheduling operations, etc.
Vast experience with business practices and economic conditions
Remarkable leadership and motivational skills
EXPERIENCE
BOS Staffing Athens, Ga
On Assignment at Athens Refrigeration- A/R Bookkeeper MARCH 2017 – PRESENT
Handled inbound/outbound customer service calls with poise and professionalism.
Consistently demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy.
Contributed to reducing outstanding accounts receivables through improved collections processes.
Kept records of cash receipts
Maintained company books
Balanced and reconciled all A/R accounts
Telenet Athens, Ga
Lead Development Representative
OCTOBER 2016 - MARCH 2017
Effectively communicated and qualified prospects via phone
Responsible for heavy outbound B2B calling for direct lead generation and appointment setting
Worked closely with Managers and Acquisition teams to seamlessly transfer qualified opportunities
Helped drive lead generation campaigns by providing feedback and working closely with the Marketing team
Ranked in the top of the Lead Generation team ranking consistently every week
Acceptance Rentals Norcross, GA
Chief Operating Officer
SEPTEMBER 2006 to JANUARY 2015
Began work as a customer service specialist, and through dedicated attendance and demonstrated performance, was eventually promoted to the chief operating officer.
Handled inbound/outbound customer service calls with poise and professionalism.
Took customer inquiries and complaints and offered problem analysis solutions.
Assisted in clerical duties such as making and confirming appointments making testing arrangements and acquiring and filing client information.
Maintained a thorough inventory of office supplies and equipment and provided recommendations to supervisors to aid in ordering and logistics.
Maintained knowledge of all current requirements governing confidentiality and use of electronic client records for the entire company.
Carried out all legal filings for company’s collection department. Included filing documents with various county courts throughout Georgia, and appearing before the courts as the legal representative of the company. Worked with lawyers to mediate agreements on behalf of the company.
Oversaw all corporate operations
Held regular meetings with department heads.
Remained aware of competitor activities.
Determined and implemented the company vision and developed objectives accordingly.
Reported directly to Chief Executive Officer and carried out all objectives set forward.
Underpriced Furniture Norcross, GA
Front Desk Management
JULY 2000 to SEPTEMBER 2006
Performed office opening and closing operations for a busy furniture company.
Handled customer service disputes at the lowest level, often times never needing to escalate the complaint to management.
Used POS databases to perform invoicing and billing processes with accuracy and clarity for the customer.
Scheduled deliveries and service calls based on urgency and available personnel.
Personally oversaw the efforts of 4-10 employees, and provided assistance on difficult projects/accounts using accrued domain knowledge.
Coordinated department inventory by requisitioning receiving tracking and maintaining supplies
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