Customer Service Microsoft Office

DESTANIE RODRIGUEZ

**** ****** ******, *******, ** 77029 C: 832-***-**** ac0bki@r.postjobfree.com

SUMMARY

Dear Employer, as a highly skilled customer service employee, I read your posting for hire at your facility

with interest. My experience aligns well with the qualifications you are seeking, My multi-job

experiences have given me on sight training, customer relations, administrative oversight, and sales

generation. Moreover, while my on-the-job experience has afforded me a well-rounded skill set,

including first-rate problem solving and technical skills, I excel at surpassing daily, weekly, and quarterly

sales goals. Highlights of my achievements include: Meeting monthly goals for manager, administrator,

and or supervisors. Routinely helped as many customers as I could each day in a high-volume sale

environment. Growing customer portfolio 15% in one year. In addition to my experience and personal

qualities, I have a solid educational foundation and a passion for customer service, I ask that you please

review and consider my attached resume for additional details regarding my expertise and career

achievements. I will follow up to request an appointment to discuss how my experience and

background meets your needs. Thank you for your time and consideration. Sincerely, Destanie

Rodriguez

SKILLS

Microsoft Office, Excel, Attention to detail

PowerPoint proficiency Collaborative team member

Excellent analytical skills Strong verbal communication

Outstanding interpersonal skills Strong organizational skills

Strong verbal communication Seasoned in conflict resolution

Energetic and organized Courteous demeanor

ACCOMPLISHMENTS

Certified in both animal and human CPR

EXPERIENCE

01/2015 to 05/2016 Teacher assistant

Teachers Aid E.L Furr High School Houston, TX

Created standard operating procedures. Adjusted program mechanics to

account for changing conditions. Implemented strategies to increase

program effectiveness. Help take attendance. Created multiple

assignments for different classes Managed exams, test, and standard

quiz’s. Kept roll call. Filed all students paper work. Graded and returned

students work.

02/2015 to 01/2016 Hostess

Jacinto City, TX

Greeted customers entering the store to ascertain what each customer

wanted or needed. Described product to customers and accurately

explained details and care of merchandise. Answered telephone calls and

responded to inquiries. Assigned patrons to tables suitable for their needs

and according to rotation. Assisted diners with obtaining food from

buffet/serving table as needed. Assisted in maintaining preparation and

service areas in a sanitary condition Cleaned and inspected galley

equipment, kitchen appliances, and work areas Responsible for the design

and preparation of all menu items for private home/office setting.

01/2016 to 02/2016 Secretary

Texas Trucks Houston, TX

Documented all customer inquiries and comments thoroughly and

quickly. Coordinated between billing department and customers to resolve

problems.

Processed cash and credit payments rapidly and accurately. Entered data

promptly and efficiently with a large accuracy rate. Placed special

merchandise orders for trucks sale-man. Greeted customers in a timely

fashion, while quickly determining their needs. Answered customer

questions about product availability and shipment times. Accurately

logged all daily shipping and receiving orders.

04/2016 to 05/2016 Clerk/Dog trainer

Pet Paradise Houston, TX

Managed shelter for animals and arranging for adoption. Assisted veterinarians in

examining animals. Monitored animals' recovering from surgery and notified

management of any changes. Checked clients in, and took notes of owner food

preference. Took inventory or items brought with client. Fed, played, cared and

trained all pets staying in the facility. Exceeded cleaning duties for kennels, front

office, break room, and cat house.

06/2016 to Current Sandwich Artist

Subway Houston, TX

Prepared all food orders within a 2-3-minute time frame. Assembled food

orders while maintaining appropriate portion control. Prepared specialty

foods such as pizzas and sandwiches, following specific methods that

required quick prep time. Followed food safety procedures according to

company policies and health and sanitation regulations.

Prepared quality products while maintaining proper food safety practices,

portion control and presentation within service goal times. Recipient of

multiple positive reviews acknowledging dedication to excellent customer

service. Managed wide variety of customer service and administrative

tasks to resolve customer issues quickly and efficiently. Ensured superior

customer experience by addressing customer concerns, demonstrating

empathy and resolving problems on the spot.

EDUCATION AND TRAINING

2015 High School Diploma

E.L Furr High School Houston, TX

Organized prom, I was the class secretary, kept track of all senior events

Maintained a (B) Average. Apart of the debate team, Honor Society and The

Mademoiselles a group of women dedicated in empowering each other and

giving back to the community. We would volunteer and host fundraisers for

programs.

Contact this candidate