Quality Assurance Manager

Mr. Gary E. Smith

*****.********@*****.*** 770-***-**** www.linkedin.com/in/gary-smith-44214a1b

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Professional Profile:

Valued as trusted senior leader and advisor, I’ve directed multi-million dollar, multi-year projects, using outstanding multicultural/multinational experience to cultivate productive collaborations and partnerships with key organization-wide stakeholders, adding value by delivering to expectations and building trust. Utilizing exceptional global leadership, communication and relationship management skills, I led global teams on 4 continents in America, Europe, Australia and India comprised of 26 departmental/direct reports, 11 contractors and approximately 160 offshore staff with focus on test and quality matters, including managing resources, plans, costs, timescales, and deliverables. I have a proven track record of excellence providing senior leadership in quality assurance, testing, and product certification. I’ve developed and implemented company-wide innovative, cost-effective testing and quality strategies and solutions that expanded technical capabilities, increase efficiency, productivity, mitigate risk and contribute to business growth.

As a dynamic global leader with a combination of continuous process improvement, testing services delivery, quality/project management, business analysis and customer engagement skills and expertise, along with exceptional strategic vision, I have over 20 years of achievements adding value by identifying critical quality issues and executing quality transformation leading to higher levels of operational efficiency and Risk mitigation.

Areas of Expertise:

Professional Experience:

SITA

Description: Senior Manager Quality Assurance and Product Certification. Mr. Smith’s Responsibility at Sita is to lead the transformation of our quality assurance and testing practice into a productivity testing as a service model by establishing and implementing QA practices and procedures throughout the systems development lifecycle for all program releases with a major focus on agile and continuous integration. Mr. Smith is responsible for:

• Development and implementation of the overall QA and Test transformation strategy

• Lead multi-year transformation activities:

o Strategy creation and consensus build

o Staff Assessment and training(up skilling)

o Vendor and Stakeholder alignment

o Tools identification and implementation

• Established process and delivery interlock with operations

• Project delivery ranging from 2 to well over 15 million dollars, participated in multiple multi-year projects of over 100 million dollars

• Continuous Integration and Automation competency build

• Non functional Testing/Customer Experience improvement competency build

Stakeholder Vendor Management

Contract Management

Software Testing transformation

Usability/Performance/NFR/Techni

cal testing

Fiscal and budget management

Risk Based Testing

Model Based Testing

Continuous Integration

Penetration Testing

Offshoring

Centers of Excellence

Resource Optimization

Program Management Office

Mr. Gary E. Smith

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• Static Security and Penetration Testing

• Establish MSA and commercial productivity model for our vendors

• Implement ISTQB training and certification levels for SITA test resources Delta 2012 - 2014

Description: Quality Assurance Program director – Program Management Office for Delta Airlines Mr. Smith’s Responsibility at Delta is to represent the Program Management office as QA program director by establishing and implementing the QA practices and procedures throughout the systems development lifecycle for all program releases. As Quality Assurance Program Lead, MR. Smith is responsible for:

• Development and implementation of the overall QA and Test strategy

• Development and implementation of the overall Data Strategy

• Fiscal responsibility for QA and Test

• Represent QA on Delta program Senior leadership team

• Represent Delta QA on the cross Delta/Vendor Senior leadership team NASCO 2009 - 2012

Description: Quality Assurance and Test Manager for NASCO. Mr. Smith’s Responsibility at NASCO is to establish the quality Assurance and testing practice for the company. As Test Manager, MR. Smith is responsible for:

• Development and implementation of the overall strategy to establish the practice

• Manage fiscal budget of 12- 20 million

• Direct management of Internal and External, Offshore testing resources

• Establishing and Managing vendor relationships

• Established Testing Community of Knowledge

• Established Internal and external QA certifications and levels IBM 2002 - 2009

2008– 2009 International Business machines (IBM):

As Test Manager, Mr. Smith was responsible for:

• Development and implementation of the overall test strategy

• Agile methodology adoption and implementation

• Direct management of Global testing resources(India, Brazil, and Mexico ) 2006 – 2008 Macy’s Systems Group ( Federated Systems: Mr. Smith was responsible for the establishment, implementation, training, and support of the PPQA organization.

Responsibilities included:

• Establish Process and Product Quality Assurance (PPQA) organization

• Develop PPQA internal and external procedures

• Establish PPQA education and career roadmap

2006 – 2006 Cingular wireless ( ATT Wireless):

As testing Manager, Mr. Smith was responsible for the development, maintenance, and implementation of the integrated testing and implementation schedule. Responsibilities included:

• Creation of integrated test and implementation schedule

• Creation of cutover/implementation process and audit procedures

• Manage internal and external resource to synch test related activities Mr. Gary E. Smith

*****.********@*****.*** 770-***-**** www.linkedin.com/in/gary-smith-44214a1b 3 - of - 3

• Manage Implementation readiness

2005 – 2006 Nissan North America:

Mr. Smith was responsible for the definition and implementation of Overall testing Governance. This required a complete overhaul of the existing testing processes, tools, and techniques:

• Testing Process Standards

• Testing Data Management Methodology

• Performance Testing Management Methodology

• Test Governance Team (SQA review)

2004 – 2005 Sallie Mae:

As Quality Assurance SME, Mr. Smith was responsible for the definition and implementation of:

• Testing strategy and approach (including white box, black box, automation and performance testing) 2003 – 2004 HCA Healthcare:

As testing tools SME Consultant, Mr. Smith was responsible for the following:

• Definition and implementation of testing tools strategy and approach

• Testing Process Standards

• Customization and roll out of tools to fit defined strategy and approach (including training, support, etc.) 2003 – 2004 Borgata Casino:

As Test specialist, Mr. Smith was responsible for the following:

• Definition of stress test strategy and approach

• Development and execution of all scripts and scenarios pertaining to stress test 2003- 2004 International France based Banking Concern: As Security Analyst, Mr. Smith was responsible for the following:

• Develop assessment of current Infrastructure security Practices

• Define Security Criteria and recommendation for New AS400 Infrastructure

• Lead security, stress and performance testing effort 2002 – 2003 Fannie Mae:

As Quality Assurance/Risk assurance manager, Mr. Smith was responsible for the development of:

• An integrated testing process which supported all aspects of testing for the clients business initiative

• Overall quality approach and strategy (QM, all aspects of testing, communication)

More experience provided upon request

Education

Morehouse College, Atlanta, Ga.; B.A. (Bachelor of Arts Degree), Major: Finance

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