JENNIFER SIMS

**** ******* *** ****, *****, MS **680 ac0bh3@r.postjobfree.com 662-***-****

SUMMARY OF

QUALIFICATIONS

Experience in customer service position, working with business documents and interacting with customers

Ability to keyboard (45wpm)

Proficient with Microsoft Word, Excel, Access, and PowerPoint

Competent in written and oral communication, records management, proofreading and editing documents

Trained in QuickBooks, CPT, ICD-10CM, Medical Management Software, and Medical Insurance and Billing

EXPERIENCE

CUSTOMER SERVICE REPRESENTAIVE

FITZ TUNICA, MISSISSIPPI

APRIL 2015 - PRESENT

Deliver friendly and professional customer service

Handle large amounts of cash and perform accounting duties at the end of shift

Knowledgeable of promotions and rewards

Train oncoming Customer Service Representatives

CUSTOMER SERVICE REPRESENTATIVE

HARRAH’S CASINO TUNICA, MISSISSIPPI

OCTOBER 2005 – JUNE 2014

Deliver friendly and professional customer service

Handle large amounts of cash and perform accounting duties at the end of shift

Train oncoming Customer Service Representatives

Dual Rate Supervisor

Originated correspondence (oral and written) with employees, customers, and vendors

EDUCATION

Northwest Mississippi Community College

Southaven, Mississippi

Major: Medical Office Technology

AA HAC Degree expected May 2017

HONORS AND AWARDS

Dean’s list, four semesters

2014/2015, 2015/2016

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