Terese Strickland

** * ****** **, *** Air Md. ***14

443-***-****

Executive Summary

An accomplished professional with more than 35 years of Capital Markets and Brokerage Operations experience with a demonstrated ability to deliver mission-critical results. Experienced in high-volume, multi-unit business operations. Committed to cost-effective management of resources and quality performance. Creates strategic alliances with organization leaders to effectively align with and support key business initiatives.

Skill Highlights

Customer Oriented

Diverse Market/Industry Knowledge

Operations Excellence

Risk Management

Business Continuity

Service Quality Improvement

P&L Management

Time and Resource Optimization

Work flow analysis and planning

Change Implementation

Procedure Development

Leadership/communication skills

Core Accomplishments

Managed numerous operational departments including: P&S, Clearing, Order Room, Institutional and Retail Operations, Equity/Option, Fixed Income and Money Manager Trade Support, and NYSE floor operations.

Reputation for delivering exceptional customer service

Managed ACD call lines supporting more than 16,000 wealth management representatives

Implement new business initiatives, products and processes

Participated in 2 large financial firm conversions/acquisitions (Legg Mason & Smith Barney)

Collaborated with IT to institute OATS and OTS repository and reporting systems. Work flow and system development projects, most recently assisting with design, testing, implementation and training for the NOVA order management system for Morgan Stanley Wealth Management

Directed all functions related to order flow distribution and management

Hired, trained and developed staff

Developed and instituted staff production and accuracy tracking resulting in staff consistently achieving 99.9% accuracy levels

Professional Experience

January 2014 to present Strickland Consulting

Freelance contract consultant

http://www.stricklandconsulting.net

June 2011 to December 2014 Vice President

Morgan Stanley Wealth Management Baltimore, MD

Collaborated on firm wide cross platform analysis to design target operating model for

CITI/MS joint venture Morgan Stanley Smith Barney. Involved in design, testing and

Education. implementation of new order management systems. Managed best execution reviews.

Performed Risk and Control Assessments and implemented solutions for identified gaps.

Managed Order Room and Correction teams responsible for management of order routing

systems, order entry support, trade processing, business continuity, trade corrections, error processing,

reconciliation and break resolution. Focused on process improvement and streamlining

departments. Trained and developed staff. Delivered exceptional customer service to over 16,000 wealth management representatives.

February 2008 to June 2011 Vice President

CITI Owings Mills, MD

Key participant in Legg Mason conversion, successfully migrating trade records and GTC

files onto CITI platform. Acquired responsibility for Order Room, Corrections and Fixed

Income Managed Money support teams. Managed firm's order flow systems. Obtained Series

99 certification as required by FINRA Rule 1230. Performed Risk Control Analysis.

Implemented production tracking, resulting in teams consistently achieving accuracy

standards of 99.9%.

March 1989 to February 2008 Vice President

Legg Mason Baltimore, MD

Managed team of 65 professionals responsible for institutional, retail and money manager

trade support, P&S, clearing, order room and corrections. Accountable for order flow

distribution and quality of execution. Generated increased revenue by negotiating payment

for order flow relationships. Designed and implemented Best Execution Reviews. Trained

and developed staff with emphasis on providing quality customer service.

Member SIFMA Securities Operations Section

Member Securities Traders Association of Chicago

Dale Carnegie Leadership Courses

UMBC AND Towson University course work in management

Professional references available on request

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