Customer Relations Mgr/ Exec. Admin. Assistant

Alice DeLuna

Cell: 972-***-****

ac0ber@r.postjobfree.com:ac0ber@r.postjobfree.com

Skills:

Proven performance in office administrative/executive & managerial coordination of multiple programs, projects and events

PC proficient in Microsoft Word, Excel, PowerPoint, Scheduler+, Oracle, SAP, Lotus, Concur, Microsoft project, QuickBooks, Visio, Concur Travel, Intuitive, Access, ACT, A/R, A/P, advanced excel experience, Purchasing/buyer, Created training processes & procedures for a new start company (medical device). Budget forecasting\tracking.

Strong interpersonal skills, prioritization, time management skills, attention to detail, exceptional customer service, works well under pressure & thinks outside the box. Works well independently, team player, Bilingual (English/Spanish).

EXPERIENCE:

10/2007 to 1/2016 E4D Technologies, Inc - Richardson, TX

Customer Relations Mgr. - (Training Dept.)

●Manage training dept – staff of 2

●Manage departmental budget

●Reconcile vendor & contractor invoices

●Heavy travel coordination - flights/car/hotel (international & domestic)

●Use Concur Travel (expense reports & travel arrangements)

●Act as point-of-contact for all customer complaints/issues

●Preparing weekly training rosters

●Financial reports – Intuitive software

●Reconcile customer PO’s

●Maintain reviews/distributes spreadsheets to finalize training roster and overall headcount

●Acts as concierge to customers for all training information/details/online training

●Work with Finance dept. to reconcile product shipment dates/billing and logistics for customers.

●Perform a variety of tasks and other duties assigned

●Keep track of material library (online)

7/2004 to 9/2007 Aastra Intecom - Frisco, TX

R&D Project Coordinator/Executive Assistant

●Support to Director & VP (Engineering)

●Run Frisco, Texas & Colorado Springs R&D offices (56 total employees)

●Create & maintain group calendar

●Tracking of all vacations/sick time/personal holiday, etc.

●Generating all Purchase Requisitions for H/W & S/W (in Oracle)

●Server as a buyer and assign PO # for all Purchase Req’s

●Prepare expense reports (in Oracle)

●Enter time in Oracle against Engineering Projects

●Prepare monthly reports (labor costs, capital expenses, etc.)

●Coordination of meetings (onsite & off-site)

●Travel arrangements

●Budget forecasting

●Tracking labor hours & costs associated for each project – Project Mgmt. duties

●Work on project status reporting

●Work with vendor(s) to provide us quote(s) for RFP’s

●Create PowerPoint presentations

2/2000 to 6/2004 Fujitsu Network Communications - Richardson, TX

Sr. Administrative Assistant to Director & VP of Sales

●Heavy travel coordination

●Maintain executive's calendar

●Meeting planner/coordination of off-site sales mtgs

●Electronic expense reporting system

●Weekly/monthly reporting using SAP

●Preparing RFP's

●Software updates/downloads

●Preparing PowerPoint presentations

●Act database

●EDUCATION: Graduate from H. Grady Spruce High - Dallas, Tx

Collin County Community College - Plano, Tx

CERTIFICATES:

●Project Management Cert. – PMP

●Notary Public Texas – exp. 4/2019

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