Niknaz Anisi

**** ****** *** **** *****, Montreal, QC, H3G 1B1

+1-514-***-**** / ac0bcd@r.postjobfree.com

• Solid foundation in sales management including leading the sales team, setting new sales strategies, analyzing sales data, map potential customers and generate leads for the organization, brand promotion, and motivating team members.

• Knowledgeable in Digital Marketing such as social media marketing, SEO (Search Engine Optimization), and e-mail marketing.

• Professional in customer service by having patience, good work ethic, superior communication skills, self-control, and phone skills.

• Certified in Google analytic and interpreting its data and reports.

• Proven time management, analytical mindset, problem solving, multi-tasking, conflict management and negotiation skills.

• Language: English (Fluent), French (beginner), German (beginner), Persian (Native). Education:

M.Sc. of Science, Technology & Innovation Policy, GPA:3.95/4.0 2013-2014 University Technology Malaysia (UTM)

B.Sc. Of International Business Management, GPA: 3.80/4.0 2009-2012 Asia Pacific University of Technology and Innovation (APU) Languages:

English (Fluent), French (beginner), German (beginner), Persian (Native) Computers Skills:

Microsoft Office (Word, Excel, Power point)

Photoshop

Statistical Data Analysis: SPSS and Excel

Professional Work Experience:

Online Sales Manager (Full-time) 2014-2016

Mercu Cita Manufacturing Sdn. Bhd

• Conduct effective sales presentation for potential customers.

• Create and maintain positive client relationships to build business.

• Define and implement sales strategy and technique to establish marketing goals.

• Understand client’s needs and tailor products to meet client requirements.

• Design and recommend online sales programs and sets short and long-term online sales strategies.

• Guide, instruct and give directions to all the sales team personnel to achieve sales and profit goals.

• Understand the target audience and explain the use and operation of that particular product.

• Select the products, merchandise as per the demands of customers and to answer all the queries that are being raised by them.

• Make sure that the customer satisfaction is enhanced during the entire purchasing experience.

• Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner.

• Develop best practices for online sales and customer services. Operation Executive(Full-time) 2013-2014

Green Jobs Bay Sdn. Bhd.

• Monitoring performance metrics.

• Communicating with upper management to develop strategic operations goals.

• Manage volunteers and interns as necessary to achieve position objectives

• Work closely with several functional areas in an organisation to ensure that the network is meeting the expectations of clients.

• Doing lots of UAT (User Acceptance Testing,

• Doing some Telemarketing and some marketing analysis (like SWOT Analysis).

• Perform other duties as required

Trade Marketing Exectuive (Part-time) 2012-2013

Fumakilla Malaysia Berhad

• Generating and writing content for our trade blog.

• Providing timely marketing support for our sales teams.

• Undertaking customer research to identify new opportunities Marketing Executive (Intern) 2010-2011

Prospect Consulting Malaysia

• Conducting market research, for example using customer questionnaires.

• Contributing to, and developing, marketing plans and strategies.

• Communicating with target audiences and managing customer relationships Customer Care Executive (Full-time) 2006-2008

Ziaran Company

• Communicating with customers via phone and email in order to make sure that they do not have any problem or to help them solving their problems.

• Keeping records of customers' interactions, recording details, comments, feedbacks, etc.

• Analyzing customers' feedbacks and comments, and recommending products and services based on their real needs.

Academic Projects:

International Human Resource management

This paper is about the HR Manager of a firm that is about to send its first employees oversees to staff a new subsidiary. In this paper, I discussed the reasons of failure for such plans, the ways to avoid failure and some solutions like training to solve this obstacle in an international organization.

Strategic Management

This paper I did research about “Black Swan”. Then I discussed about two environmental analysis tools, which are PESTEL and Porter’s Five Forces to achieve two objectives. First, to become aware of the current country situation to be prepared for events; and second, to be flexible in facing with events to reduce the loss and improve performance of company. Factors Affecting International Students’ Satisfaction in Universities This project aimed to find out the major factors affecting student satisfaction. In this paper I’ve distributed some questionnaires and did some interviews in order to understand the satisfaction level of students with different provided services and facilities in the university. Job Reward and Job Satisfaction

This project aimed to show the strong and positive relationship between job reward and job satisfaction. In this project, I attempted to show the importance of personal factors (such as age, gender, in employees’ satisfaction level. Globalization and Innovation

In this paper, I discussed about the impacts of innovation on globalization followed by the positive and negative effects of globalization on innovation. Patent and Innovation

Some people believe that Patent is still the best data that can be used to analyse innovative activities of a country. Thus, in this paper, I attempted to show that the number of patents in a country could be known as the number of innovation in that country. Awards:

Best Student Award in Master level

Certificates:

Technical Complex, Tehran, Iran

ICDL (International Computer Driving License)

Skills and Qualifications:

• Business Communication

• Google Analytic

• Data interpretation

• Problem Solving

• Project Management

• Digital Marketing

• Innovative & Creative thinking

• Team Working

• Online Backend Operations

• Contract Negotiation

• Customer relationship

• User Acceptance Testing (UAT)

• Telemarketing

References:

• Felestin Yavarinejad (Mobile: +60-14-231****)

Senior Manager, Mercu Cita Manufacturing Sdn. Bhd., Shah Alam, Malaysia.

• Kelly Loh (Mobile: +60-17-989****)

CEO, Green Jobs Bay and Career88, Selangor, Malaysia.

• Prof. Dato’ IR. Abu Bakar Jaafar (Mobile: +60-12-320****) Co-Chair, Ocean Thermal Energy Research Group, Kuala Lumpur. University Technology Malaysia, Kuala Lumpur, Malaysia.

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