BARBARA ALLEN

GARLAND, TX *****

972-***-**** ac0bbp@r.postjobfree.com https://www.linkedin.com/in/barbaraallen3

Executive Summary

Award-winning and results driven TECHNICAL WRITING professional with a solid background producing a variety of documents that are creative, grammatically correct and designed to improve user experience. Possess excellent oral and written communication skills. Adept at managing all aspects of document management to deliver completed tasks to meet deadlines. Recognized for achieving objectives and solving problems.

Skills

Extensive knowledge and understanding of professional technical writing processes and tools.

Ability to quickly learn new processes, software tools and technologies.

Produced documentation which include but not limited to: social media, web content, PowerPoint presentations, (user, information, style and deployment guides), training and curriculum development, Standard Operating Procedures (SOPs), Request for Proposals (RFP), manuals, reports, dashboards, brochures, ISO documents, company emails, newsletters, release notes, test plans, templates, meeting minutes and process work flows.

Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel, LiveMeeting, SharePoint), Visio, SnagIt and Adobe Acrobat Pro.

Experience in MadCap Flare with recent refresher course, FrameMaker (training), Adobe Illustrator, HTML, Photoshop, Rational ClearCase/ClearQuest and Captivate.

Employment History

Sr. Technical Writer (Contract) 6/2016 – 2/2017

Federal Management Systems Farmers Branch, TX

Wrote, edited and published documentation for the Affordable Care Act (i.e., training material, PowerPoint presentations, user and style guides) for use by the Internal Revenue Service (IRS).

Performed internal/external peer reviews for colleagues.

Ascribed weekly meeting minutes.

Documentation Specialist 9/2014 – 12/2015

Verizon Richardson, TX

Collaborated with the Department of Homeland Security and other business units to support departmental communications initiatives from concept to production.

Edited illustrations, photographs, screen shots and sketches.

Developed departmental documentation standards.

Researched information, interviewed SMEs for new procedure development and incorporated feedback to revise all documents.

Documentation Librarian/SharePoint administrator: published, managed and maintained over 500 new and historical documents.

Provided monthly status reports.

Scheduled promotional events.

Agile Technical Writer 1/2014 – 9/2014

MedHost Plano, TX

Tested software to develop new procedures and revised existing documentation used to improve emergency room proficiency for doctors, nurses and anesthesiologists.

Translated technical and complicated information into clear grammatically correct documents for various target audiences.

Edited documentation for content, consistency of format and structure.

Facilitated the policy and procedure approval process for all development.

Published approved documents to SharePoint site.

Developed content for special projects and training assignments as required.

Technical Writer (Contract) 4/2013 – 12/2013

Health Care Service Corporation (HCSC) Richardson, TX

Tested new software applications for eSales Tools Quoting and Enrollment to create job aids and training material for internal and external users. Documents published for use by Marketing University.

Edited illustrations, photographs, screen shots and sketches.

Produced template designs and created standard document layouts for Marketing Technology.

Published technical documents for use by IT that reduced help desk calls by 30%.

Created and edited Standard Operating Procedures (SOPs), policies for NGEN and High Touch.

Translated technical and complicated information into clear grammatically correct documents for various target audiences.

Technical Writer (Contract) 12/2012 – 2/2013

Conifer Health Solutions Frisco, TX

Performed research to write and edit policies, procedures and other related documents to support hospitals and healthcare systems with financial, clinical and quality initiatives.

Sr. Technical Writer (Contract) 7/2012 – 11/2012

TopGolf Dallas, TX

Consulted with developers, technical and business analysts to design, edit and develop new end-user support solutions that include user guides, training materials and job aids.

Training curriculum reduced training time by two days.

Sr. Technical Communicator 5/2011 – 3/2012

ARGO Dallas, TX

Developed, edited and published documentation using Madcap Flare for ARGO’s software development life-cycle from conception through implementation for Lending and Sales & Service.

Provided editing support for online and print communications.

Evaluated information gathered from multiple sources, reconciled conflicts and interpreted high-level information into details for general understanding.

Developed documentation plans and development schedules for identified documentation projects.

Conducted user/task analysis to determine documentation requirements.

Consulted with SMEs, developers and business analysts to develop quality documentation.

Documentation Lead/Organization Training Manager/PPQA Analyst 9/2007 – 4/2011

SENTEL Dallas, TX

Documentation Lead

Created, edited and maintained forms, process plans, templates, user guides and brochures (marketing).

Edited illustrations, photographs, screen shots and sketches.

Wrote and edited company proposals.

Created award winning fillable Performance Review form that saved managers time and effort during annual employee performance reviews.

HR liaison to drive communication activities for employee support (employee emails, town hall meetings).

Successfully managed dual documentation roles for SENTEL and the IRS RGS Project.

Documentation Librarian for project activities to ensure that all processes were followed as documented in Process Manuals.

Converted existing documents for ISO 9001 certification. Prepared CMMI documentation and gathered audit materials for assessments.

Prepared monthly/biweekly reports and agendas.

Scheduled promotional events.

Organization Training Manager

Supervised 4 training process managers.

Instructed training classes to ensure that all employees were current on CMMI and RGS training.

Developed training templates, materials, forms, and handouts. Scheduled training and managed training database. Administered Element K online training.

Project training manager for RGS.

Process & Product Quality Assurance Analyst

Tracked work activities against plans, defined processes, identified and corrected discrepancies.

Education

University of North Texas

Bachelor of Arts Degree Communications

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