Professional Summary

Client-focused representative with providing solutions to customers. Professional seeking employment in administrative/customer service.

Experience

Applebee’s/Server 03/2016- Present

nWelcome guests and make sure they have an enjoyable experience

nKeep managers and kitchen staff updated on the number of incoming guests

nAssist management with unhappy guests to mitigate the issues with their dining experience

nEnsured my guest experience is great to ensure repeat business

MedCare Enrollment Billing Specialist/Inside Sales 06/2013 to 12/2015

Med-Care Diabetic & Medical Supplies – Boca Raton, FL

nCompiled weekly/monthly reports through Noble House and Excel for upper management

nDistributed employee spreadsheets for workflow

nReported to upper management on distribution and cost reimbursement of products

nDaily billing of medical and pharmaceutical for equipment and supplies to Insurance Companies

nContacted doctor’s offices to obtain prescriptions, medical records and medical necessity forms for patients

nAnalyzed department documents for appropriate distribution and filing for accounts payable and compliance records

Intern/Agent, 01/2012 to 01/2013

AFLAC – Boca Raton, FL

nDetermined appropriate health care programs to best suited each client’s needs

nProvided timely services with quotes and product information for client’s request

nFollowed up with clients in person and on phone to ensure client satisfaction and to address any additional questions,

from their initial visit

nModeled exceptional customer service skills and appropriate diagnostic sales techniques

nEvaluated leads obtained through direct referrals, lead databases and cold calling

Education

Bachelor of Science: Risk Management Insurance, December 2013

Florida State University - Tallahassee, FL

Risk Management Insurance Senior Project:

Evaluated the risk identifications, treatments, claims and premiums of a health care company. Forecasted future earnings and created a retention analysis. Presented our calculations and insight to the owner of the company to better assist.

License

220, writing number DB740

Microsoft Office, Excel, Word, and PowerPoint

References Upon Request