Customer Service High School

Rebecca B. Stephens

PO Box ****

Sophia, WV *****

Phone: 304-***-****

********@*****.****

Objective

Passionate and results-driven individual.

Utilizing exceptional customer service skills and proven ability to manage administrative tasks. An extremely devoted individual with stellar background in scheduling appointments, performing administrative tasks, training other employees, money management and answering telephones. Strong Front Office management skills to provide excellent services to the patients and guests. Strong communication skills.

Ability Summary

Communication...

Multitasking...

Prioritizing...

Organization...

Technical Skills...

Interpersonal skills...

Initiative and problem-solving abilities...

Dependability...

Employment History

Receptionist Supervisor

10/2011 - 12/2016 Covenant Health Care Wytheville, VA Communicating and Interacting with patients

In-Processing Patients

Checking the Schedule

Scheduling Return Appointments

Collecting the visit fees

Established patient questionnare

Out-Processing Patients

Running the Biometrics System

Medical Records Requests

Filing Charts

Putting together new patient charts

Ordering supplies for the clinic

Processing Reduced and Inactive Patients

Answer telephone

Delegate task to other employees

Trained all other receptionist

Teller

09/1998 - 07/2008 BB&T Oak Hill, WV

Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashiers checks, traveler checks, and series e bonds; answering questions in person or on telephone.

Balance currency, coin and checks in cash drawers at end of shift. Monitor bank vaults to ensure cash balances are correct. Order a supply of cash to meet daily needs

Carry out special services for customers, such as ordering bank cards and checks. Opening checking, savings and IRA accounts for new customers. Processing credit card applications.

Proof Operator

Education and Training

Completion Date Issuing Institution Location Qualification Course of Study 05/1998 Oak Hill High School Oak Hill, WV High School Diploma General High School Curriculum References Available on Request

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