Customer Service Administrative Assistant
Resume:
Norwalk, CT *****
*******.**@*****.***
SHELLEY BRAYTON
PROFILE Resourceful Administrative Assistant with over 20 years’ experience. Adept at making the lives of busy managers and teams easier. Effective gatekeeper who manages full calendars; efficiently handles daily office tasks and prepares well-researched and accurate documents. Primary point of contact for, and liaison between management, sales team and clients. Self-directed with the ability to multi-task. Advanced technology and social media skills. Quick learner. SKILLS & ABILITIES Client management
Scheduling
Meeting and travel support
Presentation development
Document control
Report generation
Event planning and oversight
Confidentiality and tact
Proven ability to analyze, evaluate and recommend administrative functions and services to promote success
Proficient with Microsoft Office; QuickBooks and other computer programs
Exceptional time management, problem-prevention and problem solving skills
Accuracy and attention to detail
Highly skilled in general office organization tasks including, filing, records management
Good organizational decision making skills
Demonstrated ability to work in a fast paced and stressful environment
Effective verbal and written communication skills
Excellent customer service
EXPERIENCE Executive Assistant
Provided administrative support to 5-member sales team with proven ability to improve procedures and meet demanding deadlines.
Streamlined sales team’s workflow with systematic completion of all administrative tasks.
Responsible for training employees
Liaised with IT Support to maintain in-house network and servers to ensure proper communication and reporting.
Handled all services for large, small and independent clients to stimulate client interest and sales leads.
Maintained enrollment and completed monthly billing of invoices for 3,000+ client group.
Resolution of claims issues to maintain customer satisfaction and loyalty.
Organized flawless company events.
Ordered supplies and maintained the phone and DOCStar scanning server.
Worked directly with vendors and IT department to resolve any and all issues. Page 2
Improved office efficiency by (implementing color-coded filing system and introducing additional time-saving measures).
Maintained CEO’s calendar, planned and scheduled meetings, teleconferences and travel, and performed general office duties.
Read and filtered corporate emails, plus answered the phones, serving as first line of customer support.
Implemented new administrative procedures
Restaurant Supervisor/Assistant Manager/Customer Service
Completed membership enrollment and enrollment for classes.
Processed daily cash receipts.
Interacted with members and answered any and all questions pertaining to the YMCA.
Supervised and scheduled restaurant staff, ensuring smooth workflow.
Completed orientation and training programs, ensuring more effective job performance.
WORK HISTORY BENEFIT PLANNING SERVICES, LLC
October 1996 - Present
Administrative Assistant
NEW CANAAN YMCA
November 2001 – Present
Front Desk – Customer Service
GDC FINANCIAL
1992-1996
Administrative Assistant
RAMADA INN
1991 - 1996
Restaurant Supervisor/Assistant Manager
EDUCATION &
TRAINING
NEWBURY COLLEGE
Associate Degree
Licensed Life & Health Agent - CT
LEADERSHIP Treasurer for Condo Association
Secretary for local Board
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