Apoorva Saha

Suite ***, ****, **th Avenue, Email:ac0b87@r.postjobfree.com

NW, Edmonton

Contact No: 780-***-****

Objective

Customer service and sales expert who identifies customer needs and deliver effective solution to problems. Committed to providing high-quality customer care to create a positive shopping experience. Personable and professional under pressure with motivated, energetic nature.

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Skills

Good Communication skills and interpersonal skills.

Good telephone etiquettes.

Experience in serving customers belong to different countries.

Capable for front desk operations.

Amicable in nature and good at greeting customers.

Capable to serve customer politely.

Professional Experience

Associate (sales and technical support) Feb2016-March 2017

Netsoft Consulting Services Pvt. Ltd., New Delhi, India

Interacted in friendly and positive manner over telephone with the customers.

Answered all the incoming call and routed their calls to the concern department.

Provided solutions to the customers for their technical queries.

Analyst May 2015 - November 2015

HCL Technologies

Fixed software issues like (skype for business, outlook) of the customers.

Gave good customer service, belong to different countries.

ASSOCIATE - Technical Support 2014-2015

Tech Mahindra Limited – India

Provided excellent customer service.

Utilized my active listening skills in documenting and managing problems, work requests, and solutions.

Education

Bachelor of communication, India.

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