Customer Service Microsoft Office
Resume:
Marquis Edwards
***** ********, ******* ** *****
Home: 832-***-**** - Cell: 832-***-**** - ac0b6r@r.postjobfree.com
Professional Summary
Detail-oriented student with strong technical skills and the ability to learn concepts quickly. Enthusiastic business major
With excellent communication skills and strong motivation to succeed.
Areas of Expertise
Computer proficient Issue resolution
extremely organized Quick learner
Microsoft Office, Excel, PowerPoint proficiency
Quick learner
Strong verbal communication
Collaborative team member
Energetic and organized
Attention to detail
Work Experience
Receiving and Distributions
December 2012 to July 2013
Star of hope shelter - Houston, TX
Maintained accurate stock records and schedules. Unloaded, picked, staged and loaded products for shipping. Rotated
stock by code and receiving date. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet
tight deadlines. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped,
packaged and cleaned equipment. Packed containers and re-packed damaged containers. Loaded flat bed by forklift and
hand truck. Cleared damaged items and loaded freight.
Porter/Maintenance
August 2012 to July 2014
Sp Plus Parking - Houston, TX
Gathered and emptied trash and recycling bins. Dusted and mopped all hard surfaces. Cleaned Venetian blinds,
including washing and vacuuming them. Scraped gum off of hard surfaces and carpet. Wet mopped and spot mopped
public corridors, washrooms and classrooms. Dusted furniture, walls, machines and equipment. Stripped, sealed,
finished and polished floors. Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
Inspected previously washed dishes to check for cleanliness. Informed supervisor of potentially dangerous electrical
equipment and faulty instrumentation. Repaired and maintained various instruments and electronic fuel cell test
equipment. Changed lamps and ballasts and tested electrical circuitry. Recommended new equipment and maintenance
procedures to the facility manager. Inspected and made minor repairs on burglar and fire alarm systems.
Customer Service Assistant
May 2008 to September 2012
HEB Grocery - Houston, TX
Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided
back-up for other customer service representatives when needed. Expressed appreciation and invited customers to return
to the store. Worked under strict deadlines and responded to service requests and emergency call-outs. Responsible for
ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding
out-of-stock items.
Bookkeeper
July 2014 to Current
Sp Plus Parking - Houston, TX
Prepare and process Revenue related invoices through iPayables system.
Prepare and input daily field reported financial data and keypunch all data into computer system.
Maintain individual client parker accounts; Adds, deletes, & account changes.
Enter and post monthly receivable payments.
Coordinate, monitor, review and collect overdue/outstanding accounts.
Support Field Operation Managers in preparation of invoicing, resolution of A/R issues and investigating areas of concern, monthly parker corrections, monthly parking collections, printing of reports.
Assist, as needed, in preparation of monthly client statements.
Ticket audits and daily paperwork reconciliation.
Customer Service
General office skills including but not limited to: answer and direct incoming phone calls, open mail, send payments to the lockbox, and assist in customer inquiries and transactions.
Support Facility Managers and Regional Financial Analyst with other administrative duties as necessary.
Education
High School Diploma: 2010
Worthing high school - Houston, TX, US
Top 20% of class
BBA : Business Management, 2014
University of Houston - Houston, TX, US
Coursework includes Entrepreneurial Management, Coursework includes Economics
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