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Customer Service Manager

Location:
Palm Springs, CA
Posted:
May 16, 2017

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Resume:

Time Management Administration and Management

Coordination Monitoring

Personnel and Human Resources Management of Personnel Resources

Complex Problem Solving Education and Training

Public Safety and Security Qual ity Control Analysis Systems Evaluation Management of Financial

Resources

Management of Material

Resources

Operations Analysis

Sales and Marketing

Operation Monitoring Operation and Control

Nov 2011-Present

Nov 2007-Apr 2011

Jul 2005-Jun 2007

Mar 2002-Jun 2005

ELIZABETH LEON

Professional Summary

Skills

Experience

Merchandise operations leader

Petco - Indio, CA

Responsible for Inventory (in stocks, Unforgivables, Blue Dots, Return to vendors, damages). In charge of Pricing for the entire store, including Clearance Labels, Price Changes, and Ad Sets. Daily operations of payroll, cash handling, Customer Service, Training New Associates, Openning and Closing of business. General Manager

99 Cents Only Stores - Coachella, CA

Operated a 25,000 square foot retail / business, ordered top name brands and supervised a clean and well stocked priced store. In charge of compliance and daily operations of the business, receiving, ordering, inventory control, budgeting, scheduling for the business needs, training and development of all associates and managers.

General manager

Ulta fragrance and cosmetics - Rancho Mirage, CA

Operated a 10,000 square foot business specializing in the beauty industry. Achieved top sales in the District (over all 8 stores in southern ca). In charge of compliance of weekly operations. Controlled Damages, hours and theft. Developed Assist Store Managers And Admin Managers to top performers, and merchandised correctly to achieve weekly / quarterly / yearly Sales Goals. Business / Human Resource Manager

69824 Wakefield Road, Cathedral City, CA 92234

Ph: 760-***-****

ac0b4a@r.postjobfree.com

Jul 1995-Mar 2002

Oct 1991-Jul 1995

Feb 1987-Mar 1990

Jun 1979

Sam's Club - Cathedral City, CA

Responsible for all areas of customer service and promoting company image. conducted weekly safety meetings. Assessed all performance reviews and evaluations directed and trained the human resource departments in district ( 15 stores) daily operations of hiring /retention process trained and developed employee on cash management developed analyzed and controlled all budget expenses,

Human Resources

Sam's Club - Riverside, CA

Coordinated the recruitment and hiring process for all hourly positions, conducted quarterly audits of personnel files ensuring accuracy and proper retention of all personnel documents, finalized and keyed daily and weekly payroll responsible for timely and accurately keying associates evaluations,trained all new associates on the California policies meals break violations working off the clock, scheduled for assisted in manager sexual-harassment classes.

Accounting clerk associate

Sam's club - El Monte, CA

Prepared Register Bags, Researched charge backs, Prepared Daily Deposits to be submitted to the bank, Assissted in investigation of shortages/ overages, Processrd Returned Checks.

Front end Assistant manager

Sam's club - El Monte, CA

Managed 50 - 60 associates, Strong Customer Service Skills, Which included the ability to manage crisis and unexpected situations. Trained and developed all new associates. monitored cashiers productivity through efficiency reports. Education

High School Diploma : General

Arroyo High School - El Monte, CA



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