KELLI PHELPS

*** ***** ******** ******, ******,IN 47928

ac0b1i@r.postjobfree.com

Ph: 765-***-****

PROFESSIONAL

Eager to contribute to the team of The Polyclinic as a Medical Receptionist. Offers exceptional patient service SUMMARY skills, clerical abilities and front desk experience to ensure the efficiency of the facility. Warm, outgoing personality and ability to interact effectively and in a supportive manner with persons of all ages and backgrounds.Very good telephone skills and etiquette. Strong ability to work well under pressure and be accurate and efficient

SKILLS

Customer and Personal Complex Problem

Service Solving Critical Thinking

Time Management Writing Judgment and Decision

Coordination Making

Troubleshooting

EXPERIENCE Residential Technician: J ul 2015- P resent Crosspoint Human Services: Danville, IL

Maintain scheduling and event calendars.Schedule and confirm appointments for clients,customers, or

supervisors.Make copies of correspondence or other printed material.Perform other duties as assigned Transport residents to and from appointment, groups and other activities Manage crisis and emergency situations involving residents. Interact with clients in a confidential, therapeutic, and responsible manner maintaining a high level of ethical conduct. Perform cleaning duties as assigned by supervisor. Assist with inventory and general maintenance of supplies, facilities and equipment. Will be expected to bill for services provided. Monitor client's self administration of medications,take medication orders from prescriptions, and enter orders in the Medication Administration Register.

Carry out responsibilities pertaining to the efficient and therapeutic operation of the facility, including all events, activities and outings, utilizing safety management, emergency procedures and non violent crisis intervention. Interact appropriately with any and all visitors, family members, and care providers of residents. Maintain client and program records in accordance with applicable standards and regulations. Attend meetings as appropriate and meet regularly with supervisor and peers to exchange pertinent information and to receive supervision. Participate in continuing education activities,remaining knowledgeable in areas related to the focus of the residential program. Monitor, educate and assist residents in performance of activities of daily living in accordance with goals and problem areas identified on individualized treatment plan. Direct Support Staff: O ct 2012- F eb 2015

Arc of Vigo County: Terre Haute, IN

Observe patients' attendance, progress, attitudes,and accomplishments and record and maintain information in client records. Encourage patients and attend to their physical needs to facilitate the attainment of therapeutic goals. Report to supervisors or therapists, verbally or in writing, on patients' progress, attitudes, attendance,and accomplishments. Evaluate the living skills and capacities of physically, developmentally, or emotionally disabled clients.Transport patients to and from the occupational therapy work area. Instruct patients and families in work, social, and living skills, the care and use of adaptive equipment,and other skills to facilitate home and work adjustment to disability. Assist occupational therapists in planning,implementing, and administering therapy programs to restore, reinforce, and enhance performance, using selected activities and special equipment. Perform clerical, administrative, and secretarial duties, such as answering phones, restocking and ordering supplies, filling out paperwork, and scheduling appointments.

Communications Dispatcher: J ul 2009- O ct 2012

TransCare: Terre Haute, IN

Question callers to determine their locations, and the nature of their problems to determine type of response needed. Receive incoming telephone or alarm system calls regarding emergency and non emergency police and fire service, emergency ambulance service,information and after hours calls for departments within a city. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.Record details of calls, dispatches, and messages .Provide emergency medical instructions to callers.Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments. Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. Learn material and pass required tests for certification. Read and effectively interpret small scale maps and information from a computer screen to determine locations and provide directions. Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.

Donor Processor: S ep 2008- J ul 2009

International BioResources: Terre Haute, IN

Promote customer satisfaction through appropriate interaction and responsiveness to customer needs.

Monitor and evaluate operation and provide feedback to supervisor. Determined donor suitability through initial check of accumulated data. Perform pre donation medical screening in accordance with established guidelines.

Perform Donor Medical History screening in accordance with established guidelines.

Maintain all permanent files in an organized and efficient manner. Accurate and thorough documentation of necessary

records.Attend all required training sessions, staff meetings,etc.

Maintain thorough familiarity with State and Federal Regulations, Standard Operating Procedures manual,OSHA, CLIA, cGMP, as well as all internal company procedures. Maintain equipment and work area in a clean and organized manner, and report all equipment in need of repair. Maintain supplies necessary to perform all job duties. Report all unsafe situations or conditions to supervisor. Answer calls and schedule appointments accordingly EDUCATION High School Diploma , M ay 2001

North Vermillion High School, Cayuga, IN

Criminal Justice I vy Tech Community College Terre Haute, Terre Haute,

IN