Maintenance Customer Service

Profile

Seeking a challenging position where my experience, education and capabilities can be fully utilized.

With my experience and training background on a wide varieties of customer services.

As an Airline Representative, Maintenance Supervisor, Insurance Company Agency owner and Mortgage company owner,

I will be a great acquisition for your company.

Areas of Expertice

. A/C maintenance technician

. Customer service

. Public relations

. Expert relation with customer

. Supervising and directing personnel.

. Like to deal with public.

. Bachelors on interpersonal and group communication

. Quick decision making.

. Excellent interpersonal and group communication.

WorkExperience

Owner and customer relation/salesman Jun 2000-April 2014

J&E Insurance comp

. Supervising and directing daily business operation.

. Negotiating with insurance companies.

. Discussing client’s issues and clarification of policies regulations.

. Coordinating work orders to be accomplished on a daily basis.

. Coordinating and auditing new policies

. Keeping control and traceability of all customer’s coverage generated from new applications

. Developing strategies to expedite insurance policies sales.

Real Estate Loan Business- President and Owner May 2005-Jan 2009

Stratus Mortgage Corp.

. Performing and coordinating commercial and residential real estate loans, for purchasing and construction up

to $140 Mill.

. Managing daily business operations with banks, venture capital and investors, stablishing relations and processing

loans applications.

. Coordinating and monitoring mortgage broker’s performance and auditing loan applications.

Aircraft Maintenance Inspector July 1999-June 2005

AAR Aircraft Maintenance Corp.- Miami, FL.

. Performing primary and buy-back inspection on an assigned maintenance checks project.

. Performing W&B weight checks with equipment AC100 and similar procedures.

Airline Maintenance Rep. April 1996-July 1999

Air Aruba-Miami FL.

. Representing the air line in Miami station, taking maintenance decisions upon systems failure or malfunctions

or log book right-ups, and adjusting maintenance budget.

. Coordinating departures, and monitoring airworthiness release.

. Controlling parts purchasing and performing annual maintenance budget for Miami station.

Education

Bachelor of Art- Interpersonal & Group communication 1998

Trinity International University-Miami, FL

. Graduated

AAS Aircraft Maintenance Management 1992

Embry Riddle Aeronautical University-Miami, FL

. Under Graduated

AAS Aircraft Maintenance Technology 1984

College of Aeronautic-Queen, NY

. Graduated

. Aviation Technology

. Airframe and Powerplant license #143602274

Technical Skill Training

. Taxi and run-up on A/C B727, b707, A320/321 & Fokker 100.

. 40 hrs maintenance training on A/C’s B707, B717, B727, B737-200/800, B747, B767, DC9-30, DC8 & Fokker100.

on systems, Airframe, Avio and Powerplant.-Miami, Fl.

. 120 hrs maintenance training A/C A320/321, with Mexicana Airline- Mexico City.

Refferences

. Brian Loomer AAR Aircraft Maintenance Corp. Executive Vice-President- Miami 305-***-****

. Ramses Perez AAR Aircraft Maintenance Corp. Vice-President of Operations-Miami 305-***-****

. Vicky Solowski AAR Aircraft Maintenance Corp. HR Manager- Miami 305-***-****

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