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Microsoft Office Customer Service

Location:
Calgary, AB, Canada
Posted:
May 16, 2017

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Resume:

Kristina Silbernagel

Cell: 587-***-****

***- **** **** ***, *******, Alberta

ac0b0q@r.postjobfree.com

Career Summary

Office Administrator with over 8 years of experience in:

Recruitment Support Reception/Employee Relations Benefits Administration

Payroll / Accounts Receivable HRIS Maintenance Health and Safety

PROFESSIONAL EXPERIENCE

Human Resources Administrator – Calgary, AB

Walmart Canada Logistics ULC Oct 2011- Sept 2016

Support both internal and external recruitment efforts (creating job postings, screening internal applications for eligibility, creating applicant listings, testing, scheduling interviews, reference checks, creating offer and regret letters). Work with other Walmart Logistics sites to coordinate job postings, Associate transfers, paperwork, etc. Assist with orientations and new hire paperwork.

Weekly and bi-weekly payroll for staffing agency contractors and Walmart Logistics Associates. Liaise between Associates and Payroll Department regarding any pay discrepancies.

Administrative support to two temporary staffing agencies, verifying agency invoices submitted to accounting, following up with agencies on discrepancies, maintain logs on all agency invoices.

Maintain HRIS system (ADP’s “People@Work”), process new hires, update changes including site/department transfers, benefits and terminations and wage rates. Work with National HR team to troubleshoot when system goes down.

Maintain time and attendance system (ADP’s eTime/) including coding and entering of all leaves of absence forms (ie. illnesses, bereavement), perform audits, and follow up with members of management on discrepancies.

Train new members of management in ADP’s ETIME.

Ensure proper eligibility, enrollment, and de-enrollment of company benefits program by preparing necessary forms and submitting to benefits carrier. Ensure proper maintenance of eligibility and updated benefits cards are sent out to employees in a timely manner. Administration of company pension enrolments, RRSP and other plans.

Promote a positive, inclusive work environment by providing assistance and information to Associates, staffing agency employees, and members of management on a variety of Human Resources related topics.

Joint Health and Safety Committee Secretary. Attend bi-weekly meetings, take minutes, and address Health & Safety concerns with senior management.

Active member of Social Committee, assist with annual children’s Christmas party, annual Associate Holiday Dinner & Dance, picnics and other events.

Assist in facilitating Associate Opinion Survey.

Experience in supporting front reception area being the first point of contact and answering multi- line phone, helping with general office duties.

Office Administrator – Calgary, AB

Precision Drilling 2006-2010

Prepared and maintained meeting room.

Performed daily invoicing and data entry using SAP and Microsoft Office suite.

Answering multi line phone, meet and greet clients and visitors.

Collected and distributed all incoming and outgoing mail and correspondence.

Formatted reports and documents.

Planned and organized functions as part of the social committee.

Managed petty cash, completing purchase orders and invoices.

Worked with filing, faxing and copying.

Assisted in the preparation of booking and receiving couriers/parcels.

EDUCATION

St. Francis High School – Calgary, AB 2002-2005

High School Diploma

CERTIFICATES /WORKSHOPS

Wages at Work: Overview of the Employment Standards Code and Regulations – AB Employment and Immigration

Choosing the Best Applicant – Walmart Canada Logistics

Advanced Document Features in Word 2007 – Walmart Canada Logistics

Employee Engagement – Walmart Canada Logistics

The First Choice Way – Walmart Canada Logistics

Advanced Data Management in Excel 2007 – Walmart Canada Logistics

SOFTWARE KNOWLEDGE

Microsoft Office (Word, Excel, PowerPoint and Explorer)

SAP

Lotus Notes

PeopleSoft

Mac and PC experience

Oracle

ADP eTime

ADP People @ Work

TRANSFERABLE SKILLS

Excellent people skills, great team player.

Excellent interpersonal skills and experience in dealing with people at all levels in the workplace.

Strong presentation skills.

Excellent planning and organizational skills, very good at multi tasking.

Strong analytical and problem solving skills.

Strong customer service skills.

Proven ability to prioritize and execute various tasks in a fast-paced environment.

Self-motivated with the ability to work independently.



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