Kathleen Treadway Roberts

*** ** ***** ******

Florence, KY 41042

859-***-****

ac0azo@r.postjobfree.com

HR Shared Services Specialist

DHL Express Jan 2017 - May 2017(contract)

Conduct orientation for new hires. Employee processing using HRIS Technologies. Maintain accurate records using PeopleSoft. Payroll processing with ADP. Time management utilizing KRONOS. Onboarding with FIDO. Step Up program configuring pay raises. Tracking monthly metrics using Excel spreadsheets. Day to day issues with employees concerning payroll, hours worked, FMLA, benefits, bonuses and such striving to help each employee the best way possible.

Law Assistant

Kevin Mosier Law PLLC March 2016 - August 2016 (contract)

Working hand in hand woth the attorney to effectively run the law practice smoothly. Organization of files, both current and completed, to allow the attorney to focus on the tasks at hand. Updating the system making files easily attatinable. Transcribing, E-filing, Invoicing, Billing, Tracking hours and communicating with clients and courts.

Promotions/Management

Alexandria Parkview Market August 2012 - May 2014

Plan and prepare advertising and promotional material to increase sales. Coordinate product display and disbursement on location. Motivate team members to provide excellent service by example and incentives.

Technical Support/Customer Care

Convergys July 2010 - April 2012

Tech support repairing services using CRM, Yahoo chat and other prgrams as needed. Dispatching technician when needed through the dispatch center. Thorough knowledge of product and services to ensure all customer concerns, questions and issues were taken care of either by phone, email or chat.

Inside Purchasing Administrator

H.K. Systems November 2007 - May 2008

Maintain and review computerized or manual records of items purchased, costs, deliveries and inventories. and vendors for discussion of goods, services and determining action if needed. Arrange the payment of duty and freight charges.

Domestic Engineer

Homemaker/Caregiver Oct. 2002 – Nov. 2007

A mix of professional and domestic duties. Writing, presenting and implementation of IEP’s for disabled child, often every three months. Extensive research and contacting Congresional leaders to pass the ABLE ACT for those with disabilities. Volunteer work with the Down Syndrome Association of Greater Cincinnati and Easter Seals helping to educate and prepare new parents of infants born with disabilities.

Assistant Manager

GOLDEN CORRAL August 1999 - September 2002

Recommend measure for improving work procedures and work performance. Perform Personnel actions such as hiring, employee orientation and training. Analyze operational issues such as theft and waste, set procedures to alleviate .Observe and evaluate employees and procedures to ensure quality standards of service.

Office Manager/Dispatch

J.V. TRUCKING COMPANY May 1991 - March 1999

Management of shipping orders and properly dispatching product with the drivers to ensure delivery at the promised date. Tracking of driver’s log and dispatching accordingly to set laws. Billing, payment using accounting software. Maintaining main office.

EDUCATION

Holmes High School, Covington, Kentucky June 1988

Proficient with Microsoft Office, Excel, Word and Powerpoint. Accounting & Medical software.

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