A detail oriented, creative, analytical, and decisive problem-solver with extensive experience in development, implementation, programming, and maintenance of complex consumer lending information systems. Skilled in working directly with clients in project planning and management, a team player who also works well independently, analyzing and writing business requirements(BRD), functional specifications(FS) and technical designs adhering to required system life-cycle methods.

Summary of Qualifications

Large-scale project implementation experience.

Successful multi-cultural cross-functional migrations and conversions.

Interpreted systems to gather user requirements

Created project schedules accommodating all project phases.

Consulting, leadership, and communication skills multi-culturally.

Agile and waterfall project management executed.

Creative and productive training and workshops in loan systems internationally

In process and procedure design, testing, and training augmented programming tasks.

International consulting experience in U.S., Europe, Asia, and the Asian Pacific rim.

Professional Experience

Senior Consultant May 2015 – Sept 2016

Sofgen U.S.A.

Analyzed current requirements for upgrading Philippine bank from Flexcube to FIS IM, ST, and ALS, i.e. deposits and loans. Location Manila, Philippines.

Working cross-functionally and culturally with national employees and FIS resources to return the system to FIS apps.

Data mapping by client reviewed and presented for Sofgen coding for on-time migration.

Did mapping, integration, and migration of loans and deposits data from a server based system to FIS for conversions.

Using skills from programming and analysis, wrote data analysis and diagnosis programs to aid in migration to ALS, ST, and IM.

Business Analyst May 2014– March 2015

Signature Consulting, LLC

Gathered requirements, analyzed and wrote business requirements for replacement of a legacy retail lending system by interviewing end-users in the home office and numerous branches.

Developed test scenarios and applicable scripts ensuring execution by users yielded expected results.

Interviewed all levels of users, beginning with CFO, to obtain the most complete operational view of the finance company.

Defined business requirements and functional designs for HR time keeping, payroll, training and education, management reporting, and loan products for each state.

Principal Solutions Consultant October 2011– May 2014

Infosys, Ltd.

October, 2011-May2014: Solutions Consultant for Finacle Universal Banking System.

Primarily in pre-sale activities with new and existing clients for complete and partial core banking replacements.

Lead teams responding to client requests for information and proposals.

Followed up with participation in subsequent proof of concept demonstrations.

Analysis of requested and expected requirements requiring significant coordination with user and technical teams both offshore and onshore.

Augmented core implementations as needed.

IT Business Consultant April 2007 – October 2011

Butterfield Bank and Sons; US Bank; TD BankNorth

April 1, 2009 – October, 2011, At Butterfield Bank, Bermuda, planning and executing migration of data to state of the art Oracle data base (Flexcube) from 4 legacy systems (FIS CL, IM, ST) within two countries, including Cayman Islands. Data being migrated; customers, loans, and deposit products including (IM) checking, (ST) savings, and term deposits. TOAD application used for data analysis and migration results.

Collaborated with technicians, business users, and management to ensure on-time implementation.

Created mapping and tracking tools based on previous conversions experience to assist technicians and SMEs.

February, 2009 – March, 2009 for US BANK, Cincinnati, Ohio, due to acquisitions of loan systems developed the business requirements, functional specifications, and program requirements for data migration to ALS.

Created test plans, time lines, and acceptance requirements, 2 weeks ahead of schedule.

Coordinated with 2 technical analysts, 2 business analysts and 1 user required at all phases of testing.

September 2008 – February 2009, at TD BankNorth, Boston, Ma., for QA, data mined and extracted across all FIS deposit applications to satisfy all offshore development testing requirements. Extracted data for all functions regarding web-access of host systems, i.e. (IM) checking, (ST) savings, and consumer lending.

Worked with and directed off-shore resources in development and testing for Web access of host systems. Applied knowledge of IM, ST and ALS systems for checking, savings, and consumer retail lending to extract testing data directly related to each functional area.

July, 2007 – July 2008 For Bank of America entered an ongoing development effort to successfully design, test, and implement reverse mortgage lending products within ALS including PARMS and program revisions.

Using general business requirements, designed, developed, and implemented interfaces to 3rd party vendor reverse mortgage investor reporting.

Fidelity Information Services, Little Rock, AR August 1989 – July, 2007

IT Business Consultant (2000-2007)

China Construction Bank (Shenzhen, China); PFH Finance Company (Cherry Hill, N.J.); Ford Bank, Bonn,Germany

As a business analyst always employed technical knowledge skills of ALS to aid in development and diagnosis of incidents and all functions of conversions.

PFH - Averted potential $2,000,000 loss of insurance income by modifying (Advanced Lending System) ALS to support credit life and A & H insurance.

PFH – Increased efficiency of SIT and UAT testing by revising test cases, scripts, and working with the testers to provide sufficient audit trails.

Saved 600 hours of development time, leveraging existing ALS functionality at Ford Bank. Conducted discovery sessions to create specifications for 26 interfaces within Germany.

China Construction Bank – modified ALS to track Chinese delinquent loans – delinquency rate dropped from 45% to 15%. In addition significant modifications to ALS Student Lending were completed.

Directed matrix teams of associates through successful software conversions ensuring complete understanding of expectations from the business requirements relative to ALS.

Provided consultation for senior executives on gap analysis and solutions, training workshops, and post-conversion support. Facilitated workshops to generate complete business requirements, ensure effective process design and develop quality assurance test plans for ALS-SM.

Managed relationships and communication between customers and technicians to ensure accurate translation of requirements to product output and consistent functional design.

Directed customization of “off the shelf” products, leading technicians and customers through change requirements and quality implementation, ensuring parity with parent systems

At Ford Bank, Cologne, Germany, BA for FIS as primary product consultant for conversion of automobile loans and leases to ALS-AF an integrated loan and lease receivable system also supporting indirect lending in the U.K.,Germany, and the U.S., 2000-2005.

Directed gathering of provisions for 26 interfaces required by Ford Bank, wrote business requirements, functional designs, and assisted technicians in technical design.

Senior Business Analyst (1996-2000))

Provided remote phone support for RE and ALS from Little Rock.

Project behind 4 months – brought current by training technicians and business on ALS design and functionality. Went from 4 loans converted in 4 months to 75000 converted in 5 months. Project back on time. Began by writing and presenting training to business and programmer analysts on ALS functionality and conversion. Used knowledge of ALS code from former project. Location, Lansing, Michigan.

Supported international client, Bank of Commerce in Kuala Lumpur, Malaysia, by providing on-site, continuous consultancy allowing the customer to upgrade to a new system error-free and on time. Going from ALS on a VM to ALS on MVS.

Wrote customer-specific user acceptance testing guide and led a team of customers and peers through a system implementation of ALS at major Australian client bank, Colonial Bank, New South Wales, Australia.

Provided strategic direction and discovery analysis for lending system gaps and mitigation procedures for PEKAO bank in Warsaw, Poland on ALS.

Business Analyst (1992-1995)

Converted legacy loan system for Bank of America (NationsBank) to FIS ALS for the state of Georgia concentrating on indirect lending.

Locations, Little Rock, Arkansas and Atlanta, Ga.

As former system engineer, analyzed solutions supported by ALS code.

Wrote specifications for overall divestiture of loan accounts from acquired banks enabling leveraging of conversion resources.

Senior Systems Engineer (1989-1992) Location Little Rock, Arkansas

Wrote conversion programs, converting client legacy loans systems to Systematics Real Estate (RE).

As a programmer / analyst completed modifications to ALS completing requested development.

Diagnosed and wrote solutions for incidents in major ALS client.

Wrote conversion programs, converting client legacy deposits systems to Systematics Savings Time (ST).

Wrote upgraded release programs for Systematics Commercial Loans (CL) v6.0 and 7.

Farm Credit Banks, Columbia, S.C. September 1985 – June, 1989

Programmer/Analyst (1985-1989)

Technician programming and testing conversion to (RE) Real Estate, Systematics.

Analyzed, determined requirements, and programmed solutions for a seasonal loan system by using CL.

Used flowcharting to define programmatic solutions.

Environment: Cobol, Librarian, Easytrieve, MVS/JCL, CICS

Blue Cross Blue Shield, Columbia, S.C. August 1983 – June, 1985

Programmer/Analyst (1983-1985)

Technician programming and testing claims and experience subsystem at BC/BS.

Analyzed, determined requirements, and programmed solutions for underwriting department.

Documented solutions for testing and audit purposes.

Environment: Cobol, Librarian, Easytrieve, MVS/JCL, CICS

Education

University of West Florida, Pensacola, Florida

B.A. in Political Science.

Ft. Lauderdale College, Ft. Lauderdale, Florida

B.S. in Data Processing..

Special Skills

GAP analysis and solutions

Agile Project Execution & Reporting

One-on-one consulting support

Workshop and training sessions

Develop cooperative technical and user team relationships

User acceptance and systems integration testing.

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