JJoosseepphh Kocovic

**** *** ********* ****** **. Shrub Oak, NY 10588 www.JosephKocovic.com

SUMMARY

Executive Leader, Mentor, Project Manager, Strategic Planner, IT Enterprise Systems, Database and Data Warehousing, Software Design, Analytics, New Technology, Mobile systems, scanners. Business leader having over 20 years managerial experience in establishing and managing business operations, IT systems implementation, project management, team building, budget control, risk management etc. Extensive experience in leading a team of professionals and technical staff in the design, development and implementation of software products. Excellent hand-on analytical and troubleshooting skills with advanced technical knowledge in software design development and implementation through a complete life- cycle. Exceptional ability to work with stakeholders and users in visualizing business process requirements and translate needs into final product design.

EXPERIENCE

MTA, New York City Transit

Director, Transportations Support Applications, 2002 - 2017

Manage the full lifecycle implementation of new web-based asset management applications in a local, Cloud and Mobile environment.

Direct a team of professional, technical and engineering staff in implementing state-of-the-art software products and fully managing the design, development and implementation of the following web and Mobile applications in the last 5 years - See sample projects snapshot at: www.JosephKocovic.com/projects o Web-site and Dashboard for Subways department (3,500 users) o Signals Inspection and Maintenance System (2,200 users - done within 4 months) o NYCT Accidents Reporting and Lost Time (40 users) o Flagging Application for Track work access (1,500 users) o SubwayTime public App (estimated 300,000 Concurrent users - free download from Apple Store) o Mobil Scanner App – IOS and Android (Awaiting deployment) o Work Trains Manifest System (650 users)

o Power System Inspection and Maintenance (in Development) o Implemented Spear Enterprise Asset Management Software in 22 Bus Depots (5,500 users) o Additionally, managed the migration of several legacy AS400 system into Web-based applications such as Mileage, Incidents, MDBF and Car Wash

Establish and manage the full development of project plans, schedule, business requirements, design, development and implementation of both the database and application including servers and hosting environment.

Manage development staff, users and stakeholders, hold design review meetings, present product demos, manage change log, testing, training and final deployment.

Spearhead the upgrade and migration of 6 Servers from Win2003 to Win 2012R 64 bit environment; test and upgrade Oracle and SQL Server databases, hosted in UNIX and WIN servers.

Manage hardware purchase, installation and undertake long-term maintenance and support.

Oversee and troubleshoot defects and handle critical problems to ensure optimum performance.

Interface with senior management, users, testers and other local staff to ensure user needs are met.

Manage day-to-day activities, prepare presentations, hold meetings, handle staff assignments and issues, manage conflicts etc.

General Superintendent, Central Electronics Shop (CES), 1999 – 2002

Direct the maintenance and repair operation at Central Electronics Shop (CES) responsible to inspection and repair of electronic equipment resulting in over 40,000 annual component repairs.

Evaluate and test new technologies, system protocols, communications, security etc.

Manage a staff of several supervisors and 75 technical engineers performing daily repair work which includes: Fareboxes, Electronic Boards, Mechanical devices, Radios and Communication equipment etc.

Develop automated back-end programs procedures, benchmarking, establish hardware test equipment and quality control "QA" processes to meet quality standards

Greatly contributed in preparing procedures and required documentation in support and establishment of

“ISO 9000 Standards” certification achieved within a year.

Oversee business operation, shipping and receiving, timely delivery, establish operational performance measure and reporting.

C: 914-***-****

W: 646-***-****

ac0awp@r.postjobfree.com

Joseph Kocovic Page 2

Resume

Director, Systems Support, Revenue Maintenance Command Center, 1994 – 1999

Director of MetroCard Command Center Operation providing 24/7 maintenance and repair services for Turnstiles, Entry Gates, MetroCard Vending Machines, Computer systems, Station Controllers, etc.

Manage a staff of 12 supervisors and 120 technicians responsible for daily maintenance activities.

Evaluate and monitor system performance and investigate latent defects and propose action plans to minimize downtime.

Plan and establish Preventive Maintenance processes, Picks, scheduling.

Plan and manage the transition from Token-to-MetroCard for Turnstiles, Gates, Vending Machines. Manage the DataEase Dispatch database and Application administration and security.

Participate in contractor’s meeting and interface with vendors and senor management. Manager, Systems Support, Division of Revenue, 1992 - 1994

Manage the maintenance of computer systems both hardware and software supporting the Revenue Div.

Manage and coordinate maintenance and repair of depot computers for at NYC Buses Department.

Designed, developed and implemented the Farebox Maintenance Database System along with Network Manager used at 19 Bus depots.

Redesigned and upgraded the Token Vending Machine (TVM) database management system supporting activities such as revenue servicing, sales, refunds, reconciliation, etc.

Evaluate computer hardware and software systems and recommend new technology. Associate Staff Analyst, Fare Media Technology, 1989 - 1992

Provided hardware and software specifications required to support the implementation of the new Express Buss Pass Program (MetroCard pilot).

Designed and implemented a database system to manage all areas of Express Bus Pass (MetroCard) sales, processing distribution and reconciliation.

Created application programs to manage the Mail-N-Ride and Retail pass distribution and sales activities. Computer Programmer Analyst, Information Services Division, 1988 - 1989

Responsible for developing application programs and handle data processing activities.

Developed and implemented a menu-driven data base management system to organize and maintain employee roster, training, budget etc.

EDUCATION

Fordham University, NY

B.A. - Mathematics, 1984; Minor: Computer Science / Engineering Columbia University, NY - 1984

Pre-Engineering (Columbia and Fordham University Joint Engineering Program) NRI School, Washington DC, 1996

Self Study Course - Electronics, Microprocessors

Certifications

Widows NT Administration and system security, 2002

Certified DOT.NET Web Developer, 2007

Certified Electrician, 2010

Certificate in PMP Course completion, 2015

Certificate in Agile Project Management, 2016

Software / Hardware

MS-Office, experienced in HTML, JavaScript, ASP.NET, VB.NET C#, CSS, Web Services, Visual Studio, ORACLE, PL/SQL, Clipper, Visual FoxPro, Crystal Reports, Active Reports, Microsoft Azure, Microsoft Power BI, Analytics. PC with XP/7/10, Windows Server 2003-2012. UNIX, AS400, MAC, Mobil Devices, Scanners REFERENCES – Available at www.JosephKocovic.com

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