JENEAVE DACRES

Hamden, CT ***** Tel: 203-***-**** Email: ac0aw4@r.postjobfree.com

Branch Supervisor/Customer Service Representative with 12 years experience in the Rental Car industry have ability to multi-task, be a strong organizer with good time management skills, able to identify problems and implement solutions in a quick and timely manner.

Office Management

Training & mentoring

Customer Service

Conflict Resolution

Reservation fulfillment

Inventory

Professional Experience

Supervised and trained 2-3 Rental Agents per shift.

Oversees fleet and conducted the necessary coordination of vehicles against reservations made, to ensure all rental vehicles were pre-assigned on the day prior to rental.

Maintained smooth business process by assisting agents to prevent long waiting periods for rental customers.

Responded to and ensured all reservations made by telephone, email and via the internet were processed and confirmed.

Handled issues, such as dealing with accidents and disagreements between rental agents and customers.

Authorized discounts (discretionary) upon customers’ request.

Interpreted policy language for clarity, upon customers’ query.

Handled private documents in accordance with the company’s security policy to ensure that customers’ credit card details are secured.

Monitored overdue car rentals, and took the necessary actions to ensure that customers co-operate with the terms of their rental agreement.

Professional Work Experience

Andy’s Car Rental, Grand Cayman 2001-2013

Branch Supervisor/Customer Service Rep

Le-Monde Fragrances, Grand Cayman 1998-2001

Store Supervisor/Sales Clerk

Life of Jamaica, Kingston, Jamaica 1995-1997

Administrative Assistant

Crown Eagle Life Insurance, Kingston, Jamaica 1991-1994

Administrative Assistant

Raymar’s Furniture Store, Kingston, Jamaica 1990-1991

Purchase Clerk

Macy’s Logistics 201*-****-*** Knotter Drive, Chesire Ct.

Page: 2of 2

Enterprise Holdings – National Car Rental 2015-Present Part-Time

290 State St. New Haven, Ct.

Rental Agent

Education/Training

Clan Carthy Secondary School - Certificate SSC/GED Equivalent

Exam Completed: English, Maths, Social Studies, Science, Language & Comm.

Permanent Business and Accounts Institute

Courses: Payroll Accounts, Typing and office Procedures

University College of the Cayman Islands

Courses: Microsoft Word & Microsoft Excel

Computer skills

Microsoft Word, Excel, Internet & Email

Contact this candidate