Ashley Sopila ac0aw0@r.postjobfree.com 405-***-****

Summary of Qualifications

● More than four years of experience in technology-related customer service.

● Strong and innovative problem-solving and troubleshooting skills.

● Experience in working in retail environments and answering customer calls.

● Effective communication with colleagues and clients focused on problem resolution. Experience

August 2016 - March 2017

Oklahoma City Public Schools - IT Field Technician

● Utilize ServicePRO ticketing system to update and manage service requests..

● Travel to various schools in district to provide on-site support to OKCPS staff.

● Hands-on experience with iPads, Windows PCs, printers, and a variety of other peripherals.

● Utilized Active Directory to manage users and computers on OKCPS domain. July 2015 - April 2016

Apple Inc. - iOS Phone Advisor

● Supported iOS devices, iTunes, and iCloud via phone and screen sharing sessions.

● Exceeded metrics goals in a fast-paced working environment while multitasking.

● Provided exceptional technical and customer service during live calls. February 2014 - July 2015

Geek Squad - Advanced Repair Agent

● Installed computer hardware and software in various computers (Windows, Mac).

● Trained and assessed new employees in Geek Squad systems and procedures.

● Identified opportunities to improve clients’ experiences with technology.

● Led team meetings and monitored metrics to keep team on track. June 2012 - February 2014

Geek Squad - Consultation/Customer Service Agent

● Managed client queues to deliver fast and thorough troubleshooting experiences.

● Coached and paired with Best Buy’s sales team to explain services and meet sales goals.

● Utilized the Order Management System to create and retrieve customer orders.

● Led team meetings and monitored metrics to keep team on track.

● Processed sales and returns, utilizing point of sale system. Education

Graduating class of 2011

Putnam City North - High School Diploma

Took every available technology course. Maintained high GPA (4.1) in Advanced Placement classes.

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