Mary L. Coleson

CPLP, Kirkpatrick Bronze, Gamification Apprentice

**** ****** **** ***** 682-***-****

Fort Worth, Texas 76177 ac0avd@r.postjobfree.com

Professional Profile

Certified Professional of Learning and Performance with over 20 years of experience with strengths in delivery, design, analytics, performance improvement, consulting, coaching, and process/procedure writing. Excellent at creating efficiencies for all L& D

Accomplishments

Initiative

oIntroduced, designed and implemented process for measuring training effectiveness using Kirkpatrick’s 4 Levels of Evaluation.

oDeveloped process for Knowledge Checks. Starting with pretest and analysis to identify training gaps. Developed training to focus on identified gaps.

oAccomplished all personally-empowered organizational goals at BEST level.

oConsulted each stakeholder to define training needs, compiled training needs to combine like requests on required prioritization form, and reviewed with Revenue Operations VP. After VP review, submitted projects to L&D Prioritization Meeting.

oCompleted case study for timing of Kirkpatrick’s Level 3 survey. Collected data and determined best timing for administrating of Level 3 survey.

oResearched and taught self how to work within LMS, Success Factors, MyPath.

oCompiled agenda requests and agenda for L&D Sites Management meeting in manager’s absent and chaired meetings.

oCreated form for calculating completions dates of surveys/quizzes in New Hire classes. Shared with organization to align needs.

oCreated macros for team members upon request to reduce reporting completion time.

Analytical

oResearched adult learning capacity, adult learning theory, and ASTD State of Industry reports for annual training hours for industry standards, Best in Class, & Fortune 500 numbers. Completed analysis to agent level to show individual’s knowledge gaps.

oDesigned system and framework for measuring Training Effectiveness using current LMS.

oImplemented Kirkpatrick’s Level 1 and Level 3 evaluations on all instructor led training courses. Set the expectations for passing score and completion percentages.

oEvaluated LMS reporting against needs & developed a request for addition fields to pre-existing reports.

Organizational Skills

oChanged the culture for evaluations across both local call center and the vendor sites.

oUtilized Human Performance Improvement process to focus training for Hawaii needs with 97% ROI in 4 months.

oReduced new hire class time from 4 months in class with 6 weeks on the job training/coaching to 3 weeks in class and 18 weeks on the job training/coaching; reduced costs and learning curve from 18 months after training to 9 months.

oDesigned Business Readiness calendar with color coding for timelines of UAT, Development, LARR, and Delivery.

Communication

oDesigned & implemented approval form for product launch for all Revenue Operations management & with final review by Revenue Operations VP.

oImproved Learning Consultants team communications by setting up agendas and meetings weekly to shared information and align training needs for every line of business.

oWhile working at Xerox Capital Services, a joint venture between GE (84%) and Xerox (16%), partnered on Six Sigma projects as a SME and training needs specialist, which included designing various job aids, manuals, and procedures used nationally.

oDeveloped presentation for various audiences of “Introduction of Training Effectiveness Framework.” Edited presentation for Learning & Development Management, Change Management team, Center of Excellence Manager, Change Management Manager, and Line of Business managers.

Integrity

oDeveloped clear consequences for failing tests, with QA and supervisors completing not only training, but also passing the quiz, to insure quality, integrity, compliance, and fairness.

oDeterred realignment of duties to prevent Sarbanes-Oxley violation and liability.

Teamwork

oRecruited and developed quality leadership team. After 3 years, more than 50% are still active on the Board with 3 becoming chapter presidents.

oDeveloped & delivered objective writing, question writing, process writing to submit quizzes, and overview of Kirkpatrick’s 4 Levels of Evaluation courses to TXUE Learning & Development.

oWhile ASTD chapter president, increased membership by 73% and attendance at chapter meetings by 110%. Coordinated with the quality group, program managers, project managers, and floor managers to analyze data, determine root cause, and design solutions such as a job aid, coaching, class, or system correction.

oWhen manager was out, guided Advanced Learning System with questions about process, assignments, and materials.

Work Ethic

oAfter prioritization meetings with individual managers, completed request forms to managers within 1 hour 66% of the time and subsequently increased to 80%.

oEarly arrival to work maximizes individual productivity and insures priorities achieved.

Flexibility

oReorganized new hire class with 24-hour notice to accommodate day study, day hands-on reinforcement.

oDesigned forms to share all results from surveys and quizzes with all impacted lines of business.

oReporting moved from 7 days to next day results on all quizzes for instant coaching.

Technology

oCreated macros to reduce data clean up time for analysis of Kirkpatrick’s Evaluations by 70%.

oResearched database that aligns with Kirkpatrick’s levels; consulted with Jim and Wendy Kirkpatrick’s for professional expertise.

Professional Certifications

Certified Professional of Learning and Performance (CPLP), American Society of Training & Development (ASTD), now Association for Talent Development (ATD). Requires demonstrated training and development proficiency through (1) experience, (2) knowledge of core learning and performance areas of expertise, and (3) work product deliverable. Outstanding score of perfect 18/18 on Designing Learning work product. Earned 2008. Recertified 2011 & 2014.

Kirkpatrick Certified Professional, Bronze Level. The industry standard for training evaluation methodology, including the four levels of training evaluation, the transfer of learning to on-the-job behaviors, objective measures, a training evaluation plan to maximize business results, and tactics to allocate training resources effectively. Earned 2014.

Gamification Apprentice. Trained and licensed to use gamification by Sententia Gamification Certification. Earned October 2016. Performance DNA. Trained and licensed to use software to administer analysis for HPI consulting.

Woodbadge Leadership Training, Southern Region, Boy Scouts of America. An advanced six-day residential adult training program that incorporates an active learning process in planning, development, presentation, and assessment. Awarded beads upon completing application of 16 leadership skills. Completed 2000.

Professional Development

12 ATD (formerly ASTD) Courses including Managing the Learning Function Certificate, Career Planning & Talent Management Certificate, Training Delivery Certificate, Designing Learning Certificate, Human Performance Improvement (HPI) Certificate, HPI in the Workplace Certificate, Analyzing HPI Certificate, Evaluating HPI Interventions Certificate, Selecting and Managing HPI Interventions Certificate

THIAGI Workshops: Faster, Cheaper, Better, How to Use Cards for training, and Shut Up and Deal the Cards

Critical Conversations and Critical Confrontations: Ron McMillan workshop for tools for resolving broken promises, violated expectations, and bad behavior.

ROI in Training: Jack Phillips class on how to use Return on Investment (ROI) with training programs.

Southwest Learning Symposium, ASTD Dallas Chapter 2013 and 2012.

Professional Awards

MVP, TXU Energy Customer Care Operations for developing and instructing Objective Writing and Quiz Writing courses for L&D, August 2013.

CF Impact Award for compiling Dallas analytics for the National Learning Organization.

Face of XCS from customer for excellent customer service.

Impact Awards from Xerox Capital Services, LLC for bringing in analytics ahead of schedule and process writing.

STAR Award from Zales LJD, for top sales.

Professional Associations

Fort Worth/Mid Cities Chapter, ASTD since 2004. Leadership: Past-President 2013, President April 2011 to 2012, President Elect 2011, Hospitality Vice-President 2010, Communications Vice-President 2009, Membership Vice-President 2005-06, CPLP Chapter Coach 2009 to present.

National Member, ASTD since 2006. Leaders Conference 2011, 2008, 2005 and International Conference and Exposition 2013, 2006.

Professional Experience

TXU Energy, Irving, Texas 2011 to Present

Training Effectiveness Analyst III to Analyst IV from Associate Learning Consultant

Bravo Health, Bedford, Texas 2010

Training Specialist

Xerox Capital Services, LLC, Lewisville, Texas 2001 - 2009

Training Specialist from Specialist in Billing from Biller

Community Involvement

Girl Scouts of Texas Oklahoma Plains, Troop 3374, 2010-2013 and Girl Scouts of Northeast Texas, Troop 230, 2001 to 2013

Leadership: Council Trainer, Service Unit Manager, and Troop Leader.

Event Team: Day Camp staff, Powder Puff Derbies, Rallies, Cookie Diva activity, and Leader-Daughter overnight.

Awards: Management Development, Outstanding Leader, Outstanding Volunteer, and Green Angel.

Boy Scouts of America, Circle Ten Council, 2008 to 2015 and Longhorn Council, 1992 to 2008.

Council Leadership, District Leadership and Pack/Troop/ Crew Leadership

Awards: District Award of Merit, Day Award for extraordinary service above and beyond, District Committee Key, Boy Scout Leader’s Training Award, Tiger Cub Coach Award, Den Leader Coach Award, Cub Scouter Award, Webelos Den Leader Award, Cub Scout Den Leader Award, and BSA Family Award.

Education

Texas Woman’s University, Bachelor of Library Science 1986

Lake Dallas High School graduated 1980

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