DORA JULISSA SOTO OCHOA

*** ****** ****, *******, *******, M6N 3R5

Phone: 647-***-****

Email: j ac0auy@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

- More than 5 years of experience as a customer services representative and call center advocate

- Dedicated sales experience with the ability to develop positive relationships with potential clients

- Passionate creative problem solver with a proven background of resolving complicated issues with simple, logical solutions

- Highly adaptable to new situation, ability to work under pressure, positive attitude and resilient

- Proven ability to handle multiple, competing priorities in an effective manner

- Fluent verbal and written communications skills in English and Spanish

- Proficient in Microsoft Office applications such as Word, Excel and PowerPoint EXPERIENCE

Conversation Circle (Facilitator), T he Salvation Army York Church Present Time

● Gather people to practice English in a friendly environment

● Help people to get involved in the comm

● unity by losing fear to speak English

Customer Service, Cash Money, Toronto, ON. S ummer 2016

● Resolve customer needs

● Approve loans for customers

● Manage cash

Cashier/Baker, Tim Horton’s, Toronto, ON S ummer 2015

● Resolved customer complaints in a proactive manner

● Placed pans in ovens and set oven temperature

Interpreter, Refuge International, Guatemala 2 011-2012

● Facilitated communication for people with limited English or Spanish proficiency

● Interpreted both legal and medical terminology between patients and doctors to communicate the procedures of the treatment to be followed

Call Center & Customer Service Representative, 2 008 -2011 TELUS Telecommunications Company, Guatemala

● Answered client’s inquiries by phone

● Provided prompt problem resolution to any issue that may arise

● Followed up with clients to ensure a complete satisfaction

● Assisted customers in new account enrollment and provide detail information regarding electricity, products and services

● Helped increased customers satisfaction by advertising effective sales promotion products Office assistant and coordinator Ciav, Guatemala 2002-2008

● Provided administrative, secretarial and clerical support to customers and workmates to maintain a good office environment

● Updated and maintained databases such as mail, client information and different office tasks

● Typed documents, reports and correspondence

● Co-ordinated and organized appointments and meetings

● Event planning

Real Estate Executive 2006-2007

Villa de Asturias Real Estate and Cantabria Country Club, Guatemala

● Advertised listed property potential buyers

● Facilitated and coordinated the closing process

● Assisted prospective clients with identifying areas to look for property and suitable properties for their needs

● Coordinated appointments to show properties to prospective buyers

● Offered club memberships for potential clients

EDUCATION

Legal Translator Certificate/ College degree 2007

Escuela Empresarial para las Américas Loyola

Quetzaltenango, Guatemala

Graphic Desigs Technical Certificate 2002-2004

Francisco Marroquin University Guatemala

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