Production supervisor, buyer/planner, customer service manager

Leigh Ann Evans

*** ********** ******

Jasper, TN 37347

Phone 423-***-****

E-mail: ******@*******.***

Objective

Currently seeking a position in Customer Service Management, Production Supervisor, Buyer or Material Planning which will effectively utilize all acquired skills, abilities, and areas of expertise as follows:

Customer Service Manager

Raw Material Buyer

Kaizen

5 Forward/5 Back

Process Improvement

Lean Manufacturing

Continuous Improvement

Kanban Implementation

Staff Training/Supervision

5S

Conflict/Issue Resolution

.

Professional Profile

Excellent interpersonal skills

Enthusiastic self starter with ability to prioritize time and responsibilities

Team player; works well with others

Works well under Pressure; enjoys challenging projects

Adapts to change quickly and with ease

Quick learner

Professional Experience

2014 – Present Burner Systems International Chattanooga, TN

Production Supervisor

I have helped to bring up the production numbers while helping to implement lean work cells

Participate in resolving CAR’s for the plant

I have 40 employees that report to me

Provide 2nd shift and the weekend shift to-do list

Review our backlog weekly to watch for spikes in demand so we can act accordingly in a timely manner

I am involved with yearly ISO audit and internal audits

Yearly evaluations for all employees under me

Attend daily production meeting to discuss safety, production, quality, maintenance and sales.

Track critical equipment down time, overtime, scrap and productivity

Review hour by hour boards

Do monthly level 2 safety audits

5 Forward/5 Back presentations

Enter work orders for equipment down or safety issues

2012 – 2014 Burner Systems International Chattanooga, TN

Material Planner/Buyer

I plan production for 60% of the plant

I manage my own raw materials (we have both single PO vendors and blanket PO’s). We manage our vendor MRP’s and send the PO’s as well as follow up to make sure they arrive on time.

Process vendor returns

Set up new parts in the system including the BOM and routings

I have planned using both KANBAN and MRP’s

Involved in year-end inventories and periodical cycle counting

Customer Service Manager 2008-2012

I help them with critical situations while providing guidance and advice when needed

Manage my own accounts (ex. enter orders, taking phone calls and doing acknowledgements for orders and confirm shipments by providing ASN’s or pro numbers)

Uploading all customers with an excel forecast through a program called Forecast Translator

Manage price books and quoting service parts

Work with the broker scheduling the trucks from our sister plant in Celaya, MX

Work on a day to do day basis with the shipping department informing them of what needs to ship out daily.

Monitor critical parts all critical parts to ensure no one is shutdown

2007 – 2008 Array Chattanooga, TN

I filled a couple different positions while employed with Array they include the following:

Lean Manufacturing – 2007

I provided time study capabilities and updated the system to give a more accurate productivity rate.

I completed some Lean work cell layouts.

I updated and completed many on the job method sheets, which also helped us to modify some BOM’s.

Customer Service

I worked on a day-to-day basis with Syteline, Excel and Microsoft Outlook.

I handled replacement and new orders, tracking of orders, customer concerns and other day to day activities.

1997 – 2007 Burner Systems International Chattanooga, TN

I have filled several different positions while employed with Burner Systems International they include the following:

Customer Service – 2002 - 2007

I work on a day-to-day basis with Mapics XA, AS400, Microsoft Outlook and Barcom.

I handle the top four accounts out five along with many other accounts.

I work in a fast paced environment where multi-tasking and time management is a must.

Quality & Preventive Maintenance Administer – 2000 - 2002

I work on a day-to-day basis with MP2 5.0 Access.

I am very familiar with Microsoft Office (Excel & Word)

Purchasing – 1999 - 2000

Ordered material and issued PO’s.

Payroll and Receptionist – 1997 – 1999

I entered and balanced out the time reports.

1996 – 1997 Ben Hill Accounting Trenton, GA

Bookkeeper

Balanced the customer books.

Entered data from canceled checks.

Education

2005 Northwestern Technical College Rock Springs, GA

I graduated with an Associates Degree in Accounting in December of 2005.

1998 Dade County High School Trenton, GA

Graduated with a vocational seal

Algebra I, Algebra II & Geometry

Accounting I

Keyboarding & Typing

Summary of Qualifications

7/2010 UTC Chattanooga, TN

Essential Skills of Communicating and Essential Skills of Leadership

Certificate of Completion

11/15/00 National Seminars Group Chattanooga, TN

Mastering the Basics of Microsoft Access

Certificate of Completion

1/24/00 – 1/26/00 DataStream System Inc. Greenville, SC

MP2 Essentials 5.0 Experienced User – Maintenance & Materials

Certificate of Completion

6/21/99 – 6/25/99 DataStream System Inc. Greenville, SC

MP2 Essentials 5.0 Access

Certificate of Completion

References

Available upon request.

Contact this candidate