Harlan Rice

**** ***** ******** ***

COLORADO SPRINGS, CO 80922

PHONE 720-***-**** • E-MAIL ac0at3@r.postjobfree.com

Employment History

UPS Colorado Springs, CO

Part Time Supervisor Nov 2016 – Present

Diagnose and fix computer and equipment issues. Supervise and train employees effectively. Multi-tasking skills due to the various goings on. Ability to work varying shifts and extended hours as business needs require. Good cognitive reasoning skills. Self motivation. Work cooperatively in a diverse work environment. Ability to direct the work of the other employees effectively. Have a sufficient ability to communicate, through sight and hearing, to perform assigned tasks and maintain proper job safety. Work in an environment with variable temperatures and humidity, exposure to dust, dirt and noise., work in enclosed work areas including outside in inclement weather and in elevated heights and on uneven surfaces. Work cooperatively in a diverse work environment. Demonstrate cognitive ability to follow directions and routines. Work independently with appropriate judgment. Exhibit spatial awareness. Concentrate, memorize and recall, read words and numbers.. Identify logical connections and process up to 2-3 steps ahead.

SkyWest Airlines(American Airlines) Colorado Springs, CO

Customer Service Aug 2016 – Nov 2016

Greet and assist all customers in a friendly and timely manner. Issue tickets, assign seat assignments, check baggage, board flights and provide any other information needed. Comply with all safety procedures and station policies. Assist special needs passengers and resolve customer complaints. Communicate clearly with ground personnel and flight crews. Calmly handle situations such as cancelled and delayed flights.

X-IO(Independent Contractor) Colorado Springs, CO

Inventory Coordinator June 2016 – July 2016

Move and coordinate inventory for sale and liquidation.

X-IO Colorado Springs, CO

Warehouse/Logistics Manager Nov 2014 – May 2016

Redesigned the position after it had been vacated for almost 2 years. Provide materials, equipment, and supplies by directing receiving, warehousing, and distribution services Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Comply with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions. Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols. Control inventory levels by conducting physical counts; reconciling with data storage system. Maintain physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Complete warehouse operational requirements by scheduling and assigning employees; following up on work results. Responsible for the financial and physical management of all material inventory. Develop, articulate and execute inventory strategies that support the business. Responsible for ongoing inventory optimization, controls, analysis and reporting with an emphasis on continuous improvement and inventory performance. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Support the proper shipping of product both domestically and internationally with the support of our 3rd Party Logistics Broker. Contributes to team effort by accomplishing related results as needed. Liaising with customers, suppliers and transport companies planning, coordinating and monitoring the receipt, order assembly and dispatch of goods. Using space and mechanical handling equipment efficiently and making sure quality, budgetary targets and environmental objectives are met having a clear understanding of the company's policies and vision and how the warehouse contributes to these. Coordinating the use of automated and computerized systems where necessary Responding to and dealing with customer communication by email and telephone Keeping stock control systems up to date and making sure inventories are accurate. Planning future capacity requirements. Organizing the recruitment and training of staff, as well as monitoring staff performance and progress. Motivating, organizing and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded. Producing regular reports and statistics on a daily, weekly and monthly basis. Briefing team leaders on a daily basis. Maintaining standards of health and safety, hygiene and security in the work environment. Overseeing the planned maintenance of vehicles, machinery and equipment.

X-IO Colorado Springs, CO

L2 / Data Migration Engineer Nov 2011 – Nov 2014

Helped set up an internal 24x7 Help Desk from nothing. Identified and provided resolutions to a diverse range of complex technical problems. Applied technical support expertise to plan and perform the migration of customer data from distressed virtual systems onto replacement systems. Acted as a remote customer advocate for selected accounts. Interacted with customers from start to finish during the data migration process. Resolved catastrophic customer issues in high stress / difficult customer environments. Utilized technical expertise and exceptional customer service to resolve SAN, Fiber infrastructure and hardware issues. Cross-functionally interacted with senior management, engineering and other groups to resolve customer issues with X-IO SAN systems. Provided problem identification and resolution for customer issues. Worked as a liaison between X-IO and hardware/software vendors, to ensure satisfactory resolution of supply issues. Prepared, dispatched and tracked service systems sent to the field to help with data migration process. Identified, documented, and proactively revised procedures, to improve existing processes and customer satisfaction. Cataloged common customer inquiries / complaints in a problem tracking system. Tracked equipment for company audit purposes.

Consultant April 2011 – Nov 2011

Contracted with local corporations (such as Contingent) and small local businesses for short-term technical work. Worked involved troubleshooting PC issues and upgrading in-house systems, installing VOIP phones, routers, switches, and associated networking equipment.

Frontier Airlines Denver, CO

Ramp Service Agent (interim employment) May 2010 – June, 2011

Loaded and unloaded luggage, freight and cargo on commercial aircraft. Transported freight and cargo between aircraft, airport terminals, and air cargo facilities. Drove and operated small specialized commercial vehicles. Read and interpreted aircraft weight and balance loading instructions, loading manifests, hazardous material identification labels and baggage & cargo routing tags. Traced lost baggage through tracking system.

First Data Corporation Englewood, CO

Network Engineer II May 2002 – April, 2009

Managed enterprise network systems and services to achieve an overall uptime percentage of 99.999% at the core. Responsible for design and implementation of data network services. Performed network evaluation testing. Monitored availability of network and network services. Established escalation and resolution policies and procedures to reduce the MTTR (Mean Time to Repair) of business critical network components. Designed, configured and supported the LAN/WAN infrastructure. Managed network lifecycle, quality assurance, technical / troubleshooting / problem support, traffic engineering, HW/SW configuration, disaster-recovery analysis, utilization analysis and system implementation. Coordinated with vendors to resolve production problems and to ensure product quality. Managed operations team escalations to resolved customer-impacting network outages. Supported new internal LAN/WAN projects. Introduced new technologies to the production environment and ensured that they were ready for wide scale deployment. Performed complex changes to networks that impact customers nationally and internationally. Worked on problems of extremely complex scope where analysis of situations or data required in-depth evaluation covering all aspects of IP based networking. Made major contributions that had direct impact on the quality of service provided to customers. Achieved results that had business benefits such as cost savings and efficiency improvements to the network. Assisted in the design and installation of an enterprise voice infrastructure (VOIP) to meet the functional objectives of the business. Gained strong knowledge of how the technology influences business strategic directions and enables the definition / integration of technical plans supporting the enterprise business functions and processes. Worked on small to large projects that required strong networking knowledge and had enterprise-wide influence on the organization.

First Data Corporation Englewood, CO

Network Analyst II April 1996 – May 2002

Provide Level 1 and 2 Technical support for both Internal and External clients. Worked as administrator of the circuit billing system that contained all of the associated information for each circuit or dial type. This system was used to order, install, and track all client-owned circuits, contact names and phone numbers. Worked as administrator of circuit management systems. Used Network Management tools to monitor and maintain13,000 network devices and a wide variety of Tele-Communications equipment (Cisco, Motorola, HP, Firewalls). Identified, Isolated and Resolved many complex issues using a variety of network management and analysis tools. Installed fiber or copper circuits and connected them to the bas equipment. Set up vendor dispatches for remote site equipment installation. Tracked shift coverage for the Network NOC personnel to maintain the 24x7 service for the clients. Measured productivity through daily tracking of all changes to the. Handled 3rd level escalation of problem tickets and worked to ensure that the expected level of client service was maintained. Daily reviewed all cause of outages to identify causes and resolve future problems quickly. Assisted clients with equipment relocation in to or out of the data center. Maintained equipment inventories. Coordinate data facility moves between First Data buildings. Supervised daily projects and configured / installed test equipment for the group.

Alternative Resources Corp., IBM – Advantis Boulder, CO

Technician T3 Oct 1995 – April 1996

Monitored WAN communications (DS3’s down to modems) links for 40 international and US vendors, using Netview network management software. Resolved complex network problems using advanced techniques. Coordinated with vendors and support groups to achieve the fastest possible mean-time-to-repair (MTTR). Used Element Management Systems (EMSs) and Network Management platforms to effectively test and locate problems whenever possible. Adhered to documented customer escalation procedures. Oversaw the migration of vender networks to an SNA platform.

Computer Data Systems, Inc., OCHAMPUS – DOD Aurora, CO

Information Systems Specialist May 1994 – Oct 1995

Worked on LAN/WAN equipment redesign that included a phase installation plan of a Cisco switching network. Acted as primary liaison/coordinator between the government and the contract company for all LAN issues. Diagnosed and reported on network performance issues through hardware devices and switching points, to give applicable resolutions where needed. Redesigned existing UNIX, Novell, Honeywell and wide area communications network. Monitored T1 and fractional T1’s to maximize data transmissions for enhanced information processing. Used communications hardware/software to troubleshoot problems. Coordinated changes in hardware/software configurations. Reviewed data communications networks ability to support data/word-processing requirements. Monitored traffic loads in individual segments to improve overall network performance. Analyzed data transmission requirements, developed data workload estimates and determined the impact of program changes on the established network. Installed and remove wire cross-connects on distribution frames as necessary to maintain proper service at the node. Used routers to enhance local and wide area network performance.

Metropolitan State University of Denver Denver, CO

Programmer/Analyst B, Network Analyst II August 1992 – May 1994

Consulted on configuration and application of applied technology where current procedures were inadequate. Maintained a 97.7% up time service standard using test equipment. Moved, installed, designed, maintained and upgraded a Token Ring and Ethernet LAN on a 2000+ node network. Configured and installed Statistical Multiplexors and MAU’s. Configured and installed modems and modem pools. Performed DSN protocol maintenance. Fabricated network cabling to IEEE standards. Wired closet punchdown applications and tools (110 and 66 block) in conjunction with analog/digital patch panels. Maintained microcode and solved connectivity issues for remote controllers.

Education

Metropolitan State University of Denver May 1994

Computer Information Systems and Management Science

Bachelor of Science

Community College of the Air Force May 1994

Mechanical and Electrical Technology

Associates of Applied Science

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