Anoop Kachroo

H.No.-***, S-** Gate No: **, Shalimar Garden, Ext- 1, Sahibabad, Ghaziabad

What up No +91-901******* Email: ac0aq1@r.postjobfree.com

Mobile No: +91-901*******

Career History

SEFTECH INDIA PVT. LTD.

Assistant Manager – (Administration and Operations)

Grievance Handling / Team Handling / Client Handling / Venders Handling/ Procurement/ Admin work)

(March 2014 – till date)

Setup and coordinate meetings and conferences.

Maintain and distribute staff weekly schedules.

Collect and maintain PC inventory.

Support staff in assigned project based work.

Other duties as assigned.

Actively engaged in business development activities for capturing businesses in overseas markets primarily focusing on African states.

Generating business leads and managing clients and business partners and helping the seniors with business alliances and corporate tie – ups.

Management of Procurement activities, selecting of vendors, and price negotiations.

Helping in the review & analysis of Specifications and BOQ’s to prepare complete cost estimate of projects.

Representing company in exhibitions, conferences and seminars.

Answer telephones and transfer to appropriate staff member.

Meet and greet clients and visitors.

sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail

write business letters, reports or office memoranda using word processing programmes

answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries

operate a range of office machines such as photocopiers, computers and faxes

file papers and documents

Create and modify documents using Microsoft Office.

Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

Maintain hard copy and electronic filing system.

Sign for and distribute UPS.

Research, price, and purchase office furniture and supplies.

Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.

Overseas Projects

Agriculture Project execute, Accra, Ghana, South Africa

Commissioning and inauguration of Sugar Plant, Komenda, Ghana

Project Incharge at Djibouti, South Africa

ACCESS INFRASTRUCTURE & TELECOMMUNICATION PVT. LTD.

Team Leader – Operations (Business Partner Bharti Airtel Ltd.) (October 2012 – March 2014)

Taking care of day to day activities and working towards achieving SLA. Achieving OLR of touch-points and helping in attaining retention targets at company of prepaid and postpaid product sales.

Maintained attendance and staffing of the floor.

Provided quality feedback to associates from quality team on daily basis to improve their performances.

Maintained MIS reports of Attrition, Shrinkage, Average Handling Time, and Login Hrs of agents.

Provided product updates before pre and post shift.

Maintained shift adherence of associates.

Motivated the CSA’s by giving non-monetary gifts on their performances also by appreciations letters.

Maintained tracks of new launches of products and downloaded it to process.

AEGIS PVT. LTD.

Sr. Executive – NET Operations (Business Partner Bharti Airtel Ltd.) (February 2010 – March 2012)

Working for Bharti Airtel Ltd. in the highest and last level of escalation team above from Appellate and Nodal Team.

Responsible for the escalations which directly comes from Bharti Airtel CMD’s, JMD’s and President’s offices, pertaining to Land line & Broadband Services,

Telemedia Services (Postpaid) and other Corporate Services.

Dealing with Pan India high profile customers and corporate clients of Bharti Airtel Ltd.

Coordination with Inter departments, Pan India Circle coordinators to resolve the Customers Q/R/C and providing resolution within specific time.

Sound knowledge of all the tools, Arbor BP, OM, ECRM, ICRM, and others.

Coordination with circles especially for resolving the cases related to fraud, Customer accounting, address verification.

Responsible to maintain the effective MIS and sharing the same with Clients on daily basis.

Responsible to take care of new agents in terms of training related to product and Process and to

conduct certification accordingly.

Publishing the dashboard related to Number of cases, closure percentage, target Efficiency on weekly basis.

Preparing the Data as per client requirement for Monthly reviews.

BHARTI AIRTEL SERVICES LTD

Sr. Executive – Operations (March 2006 – March 2010)

Handling Nodal, Appellate, and Top management, TRAI & Legal Escalations for Entire north & NCR circle.

End to end Follow up for the escalations

Proper RCA for each and every 2 tier case.

Responsible for Nodal, Appellate SLA adherence as per the TRAI guidelines.

Proper Coordination with all the responsible departments to get the All the escalations resolved at the earliest.

Sharing proper feedback with respective departments to reduce Process gaps.

Setting up goals for maintaining Critical to Quality & Critical to Process targets.

Coordinating integration with support functions viz. Quality & Compliance

Taken new initiatives and process corrections.

Attaining retention targets at showrooms by providing efficient quality of service.

Taking care of collection activity for first and second billed customers.

Managing inter and intra shifting cases.

Ensuring a high quality customer experience, elevating customer satisfaction, while adhering to the SLA.

Coordinating for SR closures forwarded by circle, channel, distributors & retailer help lines

SACHI TEL COMMUNICATION PVT. LTD

Team Leader – Sales Desk Level (January 2005 – March 2006)

Taking care of day to day activities and working towards achieving Sales of showrooms.

Achieving OLR of touch-points and helping in attaining retention targets at company showrooms involved in sales of prepaid and postpaid product sales.

Maintained attendance and staffing of the floor.

Provided sales feedback to associates on daily basis to improve their performances.

Maintained MIS reports of sales daily.

Provided product updates before pre and post shift.

Maintained shift adherence of associates.

Motivated the CSA’s by giving non-monetary gifts on their performances also by appreciations letters.

Maintained tracks of new launches of products and downloaded it to process.

Education

Intermediate from J&K Board.

High School from J&K Board

Completed 1 year Diploma in software.

Completed Advance Diploma In Information Technology.

Graduation (B.A)

BCA (EIILM)

Leisure Interests

Listening music,

Interacting with People and making friends.

Personal Information

Date of Birth: 26th January 1978

Gender: Male

Father’s Name: Mr. B.L.Kachroo

Marital Status: Married

Languages: English, Hindi, Punjabi, Kashmiri

Passport: Yes

Driving Licence: India

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