Customer Service Data Entry

TRENEATHA CORNELIUS

205-***-**** ǁ Email: ac0alv@r.postjobfree.com ǁ Bessemer, AL 35022

Customer Service & Medical Administrative Professional

“Relentlessly Focused for Success”

Professional and friendly Medical Administrative and Customer Service associate with 5+ years’ experience who enjoys helping people. Skilled at providing service to customers/clients of various ages and health stages. Seeking a customer service/office administrative position in the medical health field. Allowing me to utilize skills acquired from my customer service and phlebotomy training.

Customer Service

Conflict Resolution

Time Management

Microsoft Word & Excel

Strong Interpersonal Skills

Inventory Control

Trained in protocol to handle pathogens

Sales (Retail)

Data Entry

Detail Oriented

Order Processing

Problem Solving

Phlebotomy

CORE STRENGHTS

Answering incoming telephone calls, actively listening to customer concerns and developing appropriate solutions to resolve customer problems

Working with management personnel on escalated customer/client issues with the ability to get positive results in an adverse situation

Processing transactions, handling cash, and providing general customer service

WORK HISTORY

Piggly Wiggly McCalla AL JUL2016 – PRESENT

Cashier

Received and processed cash and credit payments for in-store purchases. Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Highly focused and determined, works efficiently and prompt and works well in public areas

Costco Birmingham, AL OCT2004 – JAN2015

Food Service Assistant

Provided prompt and courteous customer services. Prepared and sold food and drinks to Costco customers. Pulled and stocked supplies and ingredients. Maintained clean kitchen and eating areas according to health standards

Photo Lab Clerk

Answered member questions and resolved problems regarding merchandise or services offered and processed sales while providing prompt and courteous member services. Processed film and print photos at mini-lab while following proper safety and security procedures. Followed Costco photo lab standards by verifying quality and consistency of prints to ensure customer satisfaction

RTV Clerk

Checked damaged, deleted and defective goods to Return-to-vendor inventory in the computer. Obtained vendor return authorization for items in order to ship out items.

Customer Service/Front End Cashier

Welcome and greet customers courteously, provide excellent and prompt service while processing member orders. Handle customer purchases and perform account reconciliations, collect payments while providing a high level of member service. Perform department set-up and closing tasks such as cash count out as needed.

Shelby Baptist Medical Center Alabaster, AL JAN2011 – FEB2012

Phlebotomist

Applied strong interpersonal skills to establish and maintain rapport with patients of various ages and health states to help them understand the blood draw procedure. Ensured all field phlebotomy and PSC specimens are collected accurately and on time to be forwarded to the laboratory for analysis. When necessary accurately entered data entry of test results and utilize proper phone etiquette when communicating with patients or staff.

EDUCATION/TRAINING

James Madison High School

HS Diploma

Jefferson State Community College

Certificate – Phlebotomy Technician

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