Nabil A. Megalaa

ac0akx@r.postjobfree.com

https://www.linkedin.com/in/NabilMegalaa

508-***-****

Education

Professional Science Master's (PSM) Degree Program in Biotechnology: Concentration in Quality Assurance at Framingham State University 2016-2018.

BIOT 903 Drug Development: Process and Regulations

BIOT 908 Quality Assurance and Quality Control for Biotechnology and Biopharmaceuticals

BIOT 930 Biotechnology Laboratory Techniques

BIOT 941 Molecular Biotechnology

BIOT 952 Scientific and Technical Communication in Biotechnology

BIOT 966 Ethical Implications of Biotechnology

BUIS 956 Project Management for Biotechnology

MATH 924 Advanced Biostatistics

MGMT 921 Business Operations Management for Biotechnology

MGMT 945 Management and Leadership for Biotechnology

BIOT 970 Current Topics in Genetics, Epigenetics, and Genomics

BIOT 972 Cells and Systems

BIOT 974 Applied Immunology

BIOT 978 Drug Discovery

BIOT 980 Biotechnology Patent Law

CHEM 936 Current Topics in Biotech

Certified English Arabic Medical Interpreter

Harvard Pilgrim Health Care Foundation’s

Medical Interpreter Training Program. September – October 2014.

Website: http://www.interpretertrain.com 60 Hours course

Chemist:

Faculty of Science, Major: Chemistry, B.S. Chemistry. It is equivalent of a Bachelor of Science degree in Chemistry from regionally accredited U.S. College or university.

Chemistry - Biology - Geology - Applied Math - Pure Math - Statistic - and Physics.

Skills & Interests

Bilingual fluency in social and medical conversation.

Interpreting skills and techniques. Consecutive interpretation.

Basic anatomy, physiology, pathology including concepts of biomedicine.

Health care organization protocols, procedures, and policies.

Cross-cultural communication issues in the medical setting.

Code of ethics. Computer skills.

Good literacy skills in English and Arabic Languages (bilingual).

Practical knowledge of different cultures, religions, and history.

Excellent Experience in Business Administration.

Work experiences:

Reliant Medical Group:

English-Arabic Medical Interpreter. 04/17/2017 (present)

Baystate Interpreters, Inc.

English-Arabic Medical Interpreter. 08/22/2016 (present)

Benoit Language Services, Inc.

English-Arabic Medical Interpreter. 09/20/2016 (present)

Ascentria Care Alliance:

English-Arabic Medical Interpreter. 02/14/2015 (present)

I work with non-English speaking patients in hospitals, physician's offices, clinics, rehabilitation facilities, nursing homes and mental health clinics. I act as conduit between patients and medical professionals by listening to the professional and orally translating information into a patient's native language in layman's terms. Then I translate the patient's response back to the professional, using proper medical terminology. I may translate such information as the reason for a medical visit, past medical history, and family medical history, as well as explaining medical and surgical procedures, giving medical care instructions, providing drug information and scheduling follow-up appointments. During the visit, cultural misunderstandings between a professional and patient may occur. I must anticipate these events and try to avoid them. I am also privy to sensitive information, so they must maintain patient confidentiality always.

Duties include serving the patients and staff and supporting the operations of the department, in the consecutive, simultaneous, and sight translation modes. Relaying medical information between speakers of two different languages in compliance with all office and health center policies and procedures, particularly relating to patient confidentiality and informed consent and assists department with on-the-job training. Duties also include but are not limited to helping facilitate successful delivery of services to linguistically diverse consumers, explaining health center resources, office protocols, and limitations to clinicians and patients. Serving as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes, performing duties in a spirit of teamwork and cooperation while adhering to health center policies on customer relations and hospitality. Other duties include supporting the health center operations by answering the phone, taking requests, calling patients to confirm appointments, documenting encounters with the electronic patient management system and electronic health record, verifying and scheduling future appointments when necessary, and general troubleshooting, filing and photocopying.

CVS/Pharmacy - Management Team Member 01/14/2014 (Present)

Supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/Pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor on site, I lead the store staff, ensures that store operations run smoothly, and I’m responsible for ensuring the completion of all opening and closing procedures. Work effectively with store management and store crews and supervise the store’s crew through assigning, directing and following up of all Activities. Effectively communicate information both to and from store management and crews.

Assist customers with their questions, problems, and complaints. Promote CVS customer service culture. (Greet, offer help, and thank). Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. Maintain customer/patient confidentiality. Execute the displays, sign, and inventory of weekly, promotional, and seasonal Merchandise. Execute the display and maintenance of off-shelf merchandise. Taking escalated calls, and monitoring phone queue. Directing daily workflow to ensure that all performance, production, and quality goals are met and coordinating procedural changes. Resolve issues/problems as it relates to the department and the company. Evaluating & reviewing employee performance. Employee’s relations including coaching, motivating and counseling staff including administrating disciplinary action when necessary. Daily supervision of the staff to ensure that all department and company policies and procedures are followed. Construct viable options and solutions to numerous admissions and Customer service activities and issues. Review data, decide of impact and risk and determine the best course of action based upon the situation. Build and maintain relationships with various levels of customers, internal and external.

Seven Eleven - Store Manger

Oversee store operations, supervise employees, and manage inventory, develop successful sales plans to grow my store's profitability. Implement new product lines and create strategies to introduce and promote them to our customers. Set standards and model behavior for optimum customer service. Recruit, train, develop and motivate my employees.

EMC-Manpower - CS Logistic Distribution Coordinator. 2015

Responsible for performing inspections and/or audits of purchased parts, materials, and equipment and quality control programs. Performs manual and administrative duties related to the shipping, receiving, storing, and the distribution of materials and parts. Work is completed independently to determine appropriate procedures for new assignments. Perform and supervise periodic Inventory Scans. Execute Inventory Reconciliations. Rebuild/Refurbish sub-assemblies to look like new condition. In depth understanding and knowledge across all assembly functions and with proven ability to apply knowledge in any production assembly operations or Preparation. Continue to build on the knowledge base of Oracle shop floor control functions with the ability to navigate all production oracle screens.

Outside USA - Business owner and Chemical Consultant

Pharaonic Corporation for Marketing & Trading. Cairo, Egypt 2000 – 2012

Recruiting, training and supervising staff, agreeing and managing budgets

Assessing and improving profitability, setting targets, handling administration and paperwork. keeping statistical and financial records

Elnoras for chemicals and consulting Cairo, Egypt 2004 – 2012

My consultant’s work was depending largely on one thing: what the client wants. After working in chemical field for many years and have knowledge and capabilities that the client doesn’t have I was be able to use them to solve the problems for the client quickly, accurately, and cost-efficiently.

Chemvaco – Group: Marketing Manager: 1997 – 2007

I have been working as a marketing Manager in Vacuum technology and Chemicals.

I was responsible for developing, implementing, and executing strategic marketing plans for an entire organization in order to attract potential customers and retain existing ones. My day-to-day tasks included managing and coordinating marketing and creative staff, leading market research efforts to uncover the viability of current and existing products/services, and liaising with media organizations and advertising agencies. I have worked as interpreter for the European Experts who come to Egypt for scientific equipment maintenance from English to Arabic and vice versa.

Egyptian American For Industrial Chemicals (EAMIC)

Quality Control Chemist: Cairo, Egypt 1992 -1996

My duty was preparing and testing samples from all phases of a manufacturing or other handling process, with the goal of determining if the substance meets the standards or requirements of the project. I was preparing documents that report the results of the lab work. I was responsible for minor equipment troubleshooting and repair. I had a role in preserving workplace safety and safe materials handling as appropriate, since I sometimes work with hazardous materials.

Public Service Experience and Volunteering

Volunteer in Ascentria Care Alliance - Helping case managers

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