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Customer Service Management

Location:
Portsmouth, VA
Salary:
12.00
Posted:
May 13, 2017

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Resume:

CHARLES CHATMAN

*** ********** *** **********, ** 23702 757-***-****

ac0ak5@r.postjobfree.com

OBJECTIVE

To obtain a position where my communication and leadership skills, coupled with my profound experience and training could make a valuable addition to a team-oriented organization

EDUCATION

Kings Fork High School Sept 2006-June 2010

Suffolk, VA

Standard Diploma

G.P.A.- 3.0

SKILLS & ABILITIES

Team player with excellent communication skills

Advanced in Windows: PowerPoint, Microsoft Word, Excel

Motivated self-starter with a strong desire to learn

Professional appearance, attitude and demeanor

Strong organizational skills

Management Skills

POS expert experience

CERTIFICATIONS

Stock picker certified

Turret Stock Picker Certified

Forklift Certified

EXPERIENCE

ArtFx/Nike Warehouse – General Laborer 12/2016 to 03/2016

Operating power material handling equipment to accurately select and palletize loads.

Moving pallets by hand, hand truck, electric pallet jack, or manual pallet jack.

General Knowledge of warehouse procedures

Packaging merchandise for shipment.

Shrink wrapping goods for loading onto trailers.

Researching lost stock and merchandise in the warehouse.

Routinely cleaning all warehouse areas and containers.

Matching quantities and items being shipped against the invoice.

Assisting in semi-annual inventories and reconciliations.

Using computer equipment to generate pick labels in accordance with production planning.

Stocking incoming orders onto shelves.

Organizing stock in the warehouse to align with the Nike guidelines of rotating oldest stock out first.

Fill orders from warehouse stock, complete order receipts, and assemble orders in shipping containers

Perform tasks in multi-temperature environments

Capable of lifting 50+ pounds.

Damco Warehouse- General laborer 2015 to 03/2016

Order fulfilment, pick and pack by order, SKU etc.

Retail store distribution

Replenishment and fulfilment programs

Cross-docking and trans loading

Inventory control

Return management and reverse logistics programs

Special order handling, refurbishment and kitting

High sensitivity and responsiveness to your service requirements.

Verify and pack merchandise from master cartons to store cartons.

Use technology to monitor carton count. Process orders quickly and efficiently.

Move merchandise weighing up to 60 lbs.

Crosstrain and work in other departments as necessary, including temperature controlled environments below freezing.

Target Warehouse- Seasonal Shipping/Receiving 2013 Seasonal

Container drayage from port to cross-dock facility

Multiple container arrivals same day for de-vanning

Split of PO/SKU based on your distribution allocation

Automatic sorting and straight in-out concept

Dispatch of trailers by road or rail to inland DC

Domestic Advance Shipment Notification

Safely and efficiently handle all cartons for productive and accurate movement of merchandise to our stores

Safely and efficiently handle and move merchandise using power equipment as needed.

Receive and unload cartons or pallets from trailers.

Maintain carton count accuracy in the warehouse.

Unload cartons from electric conveyor and stack onto trailer.

Locate and remove pallets of merchandise in storage locations.

Diversified Maintenance- Custodian 2010-2011

Cleans assigned areas consistent with scope, generally prior to store opening for retail locations

Maintains and cleans all floor surfaces, including sweeping, mopping, scrubbing, or vacuuming

Collects and disposes of paper and rubbish

Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and other objects

Cleans, monitors and maintains restrooms, fitting rooms, corridors, store entrance areas and escalators

Empties trash receptacles for proper disposal; use of compactor for certain materials

Clean windows, glass partitions, and mirrors, using appropriate cleaners and equipment

Spot clean carpets; assist in carpet extractions and shampooing

Replenishes paper products and sanitary supplies

Assist with the removal and spreading of de-icing products at all store entranceways and sidewalks; shoveling as required

Follows housekeeping schedule outlined by the immediate supervisor

Performs other work related duties as assigned

Use of heavy cleaning equipment, such as, floor scrubbers, backpack vacuums and buffers.

Other duties may be assigned, as required by scope of work or customer needs

BURGER KING CORPORATIONS- Multi-Purpose Team Member 2010-2013/2014-2015

Maintained high standards of customer service during high-volume, fast-paced operations

Communicated clearly and positively with coworkers and management

Mastered point-of-service (POS) computer system for automated order taking

Handled currency and credit transactions quickly and accurately

Followed procedures for safe food preparation, assembly, and presentation

Assisted management with inventory control and stock ordering

Built loyal clientele through friendly interactions and consistent appreciation

Resolved complaints promptly and professionally

Cross-trained and coordinated scheduling with team members to ensure seamless service

Cook products using grill, broiler, or fryer and transfer to make up table or over shelf for holding

Assemble sandwiches using the proper amount of condiments

Wrap or package products

Clean, slice, and prepare produce to meet business demand

Temper and label products with discard date as directed by management

Monitor holding times of products and discard expired or inferior products

Clean, organize, and restock all stations

Clean utensils, equipment, walls, and floors

Took initiative to find extra tasks when scheduled duties were completed

Hardee’s- Cook 2009-2010

Cook products using grill, broiler, or fryer and transfer to make up table or over shelf for holding

Assemble sandwiches using the proper amount of condiments

Wrap or package products

Clean, slice, and prepare produce to meet business demand

Temper and label products with discard date as directed by management

Monitor holding times of products and discard expired or inferior products

Clean, organize, and restock all stations

Clean utensils, equipment, walls, and floors

Wash, cut, and prepare foods designated for cooking.

Measure ingredients required for specific food items being prepared.

Assisted in other work areas when needed

REFERENCES

Available upon request



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