ALBERT JACOBS

Relocating to Orlando, Florida in June 2017

Mobile: 347-***-****

Email: ac0ajy@r.postjobfree.com

IT Technician, Support Specialist, Apple Certified Support Professional

Brilliant Digital Technology for Gratifying UX

In Fast-Paced, Cutting Edge, Global Environments

Excellent Diagnostician Exceptional Problem Solver Extremely Collaborative

Bilingual: Fluent read/write Spanish

Hardware: Desktops, Laptops, iPads. Smart Phones

Software: MS Office-all versions, Jamf Casper, Cisco Meraki, Sedna Presenter

O/S: Apple macOS, Windows, iOS, Android

CAREER EXPERIENCE

Avenues: The World School – New York, NY 2012 to Present

An innovative, international system of for-profit private schools for pre-K-12th grade and attended by students of affluent, high profile families.

IT SUPPORT SPECIALIST / AUDIO VISUAL COORDINATOR (2013 to Present)

Advanced to build and support a robust iCulture as a key contributor for the start-up, education-centric environment of the flagship, Apple Distinguished campus. Proactively conduct routine maintenance to keep smart boards, Crestron AV system, projectors, desktop computers, iPads, and MacBooks in top-notch operating condition for 100+ classrooms.

Raised the standard for a paperless environment with digital signage that showcases students projects and centralize the notification system.

Reduced time and labor associated with lease renewals, cultivated a manageable yet crisp, sophisticated tech environment through alignment with 36-month enterprise refresh cycles.

Participated in the development of an internal knowledge base for sharing innovative practices with global campuses.

Created a fully functional, collaborative learning environment, eliminated costly downtime through upgrade to reliable, interactive projectors.

Turned around the Black Box Theater, from a space that was avoided to a thriving profit center.

Obtained best price, best quality equipment through competitive bidding scenarios.

HELP DESK SUPPORT SPECIALIST (2012 to 2013)

Within the first school year:

Shared in setting the trend for other schools with rollout of 1200 1 + 1 mobile devices and Cisco Meraki cloud controlled mobility manager. Initiative was featured in a Wall Street Journal (WSJ) article “Schoolhouse Architecture Gets Hip”

Advised on an incredibly complex large-scale integration project, which increased the security of applications and licensing as well as gave teaching staff control over students’ devices.

Worked hand-in-hand with Apple to define parameters and assign licensing for students.

Hired and trained help desk support. Defined policies and procedures, which remain in practice.

ALBERT JACOBS

Relocating to Orlando, Florida in June 2017

Mobile: 347-***-****

Email: ac0ajy@r.postjobfree.com

Computer Super Center of Greenwich/ Lighthouse Technology – Greenwich, CT 2007 to 2012

SERVICE DEPARTMENT SUPERVISOR / TECHNICAL MANAGER (2009 to 2012)

SYSTEMS ENGINEER (2007 to 2009)

The face of the service department with full responsibility for remote help desk support and account management of schools, non-profit organizations, business owners, and affluent homeowners. Performed network solutions for small businesses, home businesses and larger home networks. Upgraded software; conducted data recovery; set up / maintained email databases; synchronized data; provided authorized repair for Apple Mac & Apple Mobile devices, IBM/Lenovo, Dell, Sony, Fujitsu, Toshiba and HP products.

Drove 15% account growth with transition from a poorly managed repair department to an efficient, paperless environment.

Cut equipment repair turnaround time by up to 50% with standardized procedures.

Instrumental in 100% staff retention for three years having redefined the department culture.

EDUCATION

Future Media Concepts – Manhattan, NY 2017

APPLE CERTIFIED SUPPORT PROFESSIONAL (ASCP)

macOS Support Essentials

Lincoln Technical Institute (formerly Baran Institute of Technology) - Windsor, CT 2001 to 2003

CERTIFIED ELECTRIC TECHNOLOGY (1500 hours)

Trained in A+ technology

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