Warren William Francis, Jr.

*** *. ********* ***.

Somers Point, NJ 08244

845-***-****

ac0agq@r.postjobfree.com

An hotelier and asset manager setting the standard

in 5 star resorts, clubs, hotels, villa resorts

throughout the Caribbean,

and the United States

since 1985.

9/2016-5/2017 Vice President & General Manager of a 200 room Wingate By

Wyndham in Atlantic City West. Lead conversion from Holiday Inn Express/independent to Wingate within 2 months. Managing PIP which includes 200 room renovation. Initiate social media campaign. Increased Sales effort including groups, blocks, contracting, transient.

Francis Consulting Group: since 2005, serving the needs of resort/hotel/club/restaurant owners as an asset manager, general manager, interim GM, and special assignment consultant.

Clients include:

Petit St. Vincent Resort The Palms (Turks & Caicos)

Abaco Beach Club & Boat Harbour Englewood Field Club

Hartwell House Inn Ladera Resort

Mepal Manor & Spa Mago Estate Hotel

Glasbern Inn Blackberry River Inn

Old Stone Farm Ocean Edge Resort & Golf Club

12/2015-8//2016 Management Consultant at Foster’s Coach House

In Hudson Valley. Training FOH, training sanitation,

Social media upgrade, website upgrade, produce

Employee handbook. Under same ownership since 1965.

6/2015-8/2015 Management Consultant at Ocean Edge Resort and

Golf Club located on Cape Cod. Serving

as MOD and manager in absence of

GM and Resort Manager. 350 rooms,

550 employees.

5/2014-12/2014 General Manager

Old Stone Farm

www.oldstonefarm.org

Staatsburg, NY

Launched new 236 acre retreat

and luxury resort hotel. Conceived

of sales and marketing/pr/social

media. Achieved “Recommended”

status Andrew Harper’s Hideaway

Report. Resort put on hiatus 11/15/2014.

Currently for sale.

8/13-12/13 Consulting General Manager

Blackberry River Inn

Norfolk, CT

11/12-1/13 Consulting General Manager

Glasbern Inn

www.glasbern.com

Fogelsville, PA

PMS and Booking Engine interface

repair, OTA extranet development

and implementation, F&B development

2/12-8/12 General Manager, Mago Estate Hotel

Soufriere, St. Lucia

www.magohotel.com

Re-vamp sales and marketing. Introduce new

F&B direction. Train and motivate all staff.

Create management structure.

6/11-1/12 General Manager, Mepal Manor and Spa &

Gedney Farm

New Marlborough, MA, USA

www.mepalmanor.com

Sales and marketing turnaround of

two prestigious resort

and spa properties in the Berkshires.

F&B oversight.

5/2009-10/2010 General Manager, Ladera Resort

Soufriere, St. Lucia

www.ladera.com

Ranked the #1 hotel in the world by Conde Nast Traveler in 2005.

a.Completely re-vamped all Sales and Marketing both in North America and UK/Europe.

b.Conceived of and produced new website with on-line booking.

c.Originated concept and produced all new collateral material.

d.Completely renovated 25 rooms.

e.Achieved Gold List status from Conde Nast Traveler for 2010.

f.Improved Net Profit by 500% in year and a half.

g.Doubled annual occupancy in year and a half.

h.Enhanced F&B product in service levels.

i.Implemented new training initiatives.

June 2008- General Manager, Hartwell House Inn

May 2009 Ogunquit, Maine

a.Created and implemented preventative maintenance program.

b.Improved occupancy on annual basis from 42% to 63%.

c.Designed new set of packages for guest satisfaction.

Jan 2008- General Manager, Abaco Beach Resort

Mar 2008 & Boat Harbour, Great Abaco, Bahamas

a.Created Manager on Duty program.

b.Initiated Daily Briefing regime.

c.Implemented “green” programs: recycling, green bag, all-natural take out packaging

d.Re-wrote wine list.

e.Created Spa Cuisine menus.

f.Organized new Sales and Marketing plan with emphasis on internet booking/GDS management.

g.Largest marina in the Bahamas

November 2006- General Manager, Englewood Field Club

December 2007 Englewood, NJ

a.Created Executive Committee consisting of 5 top management employees to address member/staff issues.

b.Implemented 401(k) for employees.

c.Finished tennis court construction and major landscaping project.

d.Conceived of and constructed water diversion apparatus to resolve club-wide flooding issue.

e.Re-structured Club debt with major financial institution.

December 2005- General Manager, The Palms

May 2006 Providenciales, Turks & Caicos, BWI

Conde Nast “Hot List” 2005. Conde Nast “Best New Resort” 2005

a.Re-organized existing management structure.

b.Created an atmosphere of management cooperation.

c.Provided strong, visible leadership.

d.Sharply reduced number of guest complaints, and greatly improved guest satisfaction levels.

e.Trained F&B staff (culinary and service) in resort methodology.

f.Took property from owner/managed to management agreement with Regent Hotels and Resorts

September 2005- General Manager, Petit St. Vincent Resort

December 2005 St. Vincent & the Grenadines

a.Motivated and trained staff.

b.Created financial controls through re-vamped inventory procedures, cost control, and product identification.

c.Completely restructured food program from brigade re-organization to menu items and design to presentation on plate.

d.Hired Executive Chef who remained in place for 5 years.

e.Twice #1 island resort in Caribbean: Andrew Harper’s Hideaway Report

MANAGED PROPERTIES/OTHER ASSIGNMENTS

1998-2005General Manager, Manasota Beach Club

Englewood, FL

1996-1997General Manager, ALTA Hotel

Construction/opening

San Jose, Costa Rica

1993-1996 General Manager

The Cotton House

Mustique, West Indies

1990-1993Managing Director

Mill Reef Club and Properties, Ltd.

Antigua, West Indies

1989-1990Resident Manager, Lantana Colony Club

Bermuda

1987-1989 Senior Assistant Manager

Coral Beach & Tennis Club

Bermuda

1985-1987Assistant Manager-F&B

Caneel Bay, Inc. (Rockresorts)

St. John, USVI

EDUCATION

Cornell University, School of Hotel Administration; Master’s degree

Boston University; earned BA in Political Science

The Lawrenceville School

AFFILIATIONS

DIRECTOR OF CARIBBEAN HOTEL ASSOCIATION:

1993-1996 FROM ST. VINCENT AND THE GRENADINES

CORNELL HOTEL SOCIETY

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