Customer Service High School

Brianna Coleman

*** ******* **., *******, ** **211 Home: 716-***-**** Cell: 716-***-**** ************@*****.***

Professional Summary

Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills.

Work History

pca/cna, 10/2012 to 11/2016

kaleida health – 1031 michigan

• Maintained accurate records of patient care, condition, progress and concerns.

• Monitored vital signs, such as blood pressure and pulse.

• Monitored vital signs, such as blood pressure and pulse.

• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

• Helped patients move in and out of beds, baths, wheelchairs and automobiles.

• Scheduled and accompanied clients to medical appointments.

• Assisted with patient transfer and ambulation.

• Transported patients to other areas of the hospital in wheelchairs and gurneys.

• Answered patient calls for care and feeding.

• Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.

• Reported any unusual circumstances in the patients' condition or environment.

• Provided a comforting and soothing environment.

Certified Nursing assistamt, 07/2007 to 01/2013

Garden gates – Union Rd.

• Reported any unusual circumstances in the patients' condition or environment.

• Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness.

• Provided a comforting and soothing environment.

• Helped residents programming goals and increase their independence.

• Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.

• Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Customer service front desk /returns any layaway, 05/2006 to 08/2008

AJ Wrights – Walden

• Prepared merchandise for sales floor.

• Maintained adherence to all company protocols.

• Monitored entrances, exits and fitting rooms for signs of theft.

• Reported incidents to management.

• Kept work areas clean and neat at all times.

• Provided repeat customers with exceptional care and attention.

• Worked collaboratively in team environment.

Skills

• Dementia and Alzheimer's knowledge

• Patient-focused care

• Compassionate caregiver

• Efficient and reliable team player

• Adaptable

• Goal-oriented

• Positive and friendly

• Active Data Online

• CallSelect communication systems

• Excellent work ethic

Education

High School Diploma: 2007

BennetT High School - 2885 main st. Buffalo NY 14214

Graduated with a region diploma in mathamatics and science

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