Customer Service Health Care

CURRICULUM VITAE

OF

MKATEKO DINAH JELENI

APPLICATION DETAILS

Position wanted / preferred: Staff Nurse

Years of working experience: 16months

Current career level: Volunteering (Glenanda clinic)

Preferred location: Johannesburg / East Rand

Transport: Own transport

Notice period / availability: Available immediately

Desired salary: Market related

MOTIVATION / SUMMURY OF SKILLS AND EXPIRIENCE

I qualified as a Staff Nurse in 2016. I bring with me, an excellent record of nursing education and training, hands-on practical experience and outstanding interpersonal skills, to attain the maximum level of patient care required in the health care profession. During my nursing studies, I had the opportunity to do practical work at various private and public health facilities where I gained practical skills and experience in various matters including; working at pediatric ward at Legae Med clinic, caring for elderly people in frail care unit at Pioneer house (old age home) and community health care, family planning, antenatal care, immunization, TB screening, administration of treatment counseling, HIV/AIDS screening, administration of treatment and counseling.

Prior to my nursing studies, I worked as a Customer Service Consultant & cashier at Digiworld DSTV/ Multichioce Agency. I dealt with various challenging customer issues such as handling, investigation and resolving customer complain and disputer. Also gained practical experience in managing stock orders, stock inventories, customer accounts, cash and insurance claims. This role also assisted in developing my interpersonal skills, in particular customer service, dealing with disgruntled or irate customer, communication skills etc.

A combination of my theoretical and practical nursing training as well as my customer service working experience as has developed me to being a suitable candidate in the nursing profession, in particular to the ability to deal with challenging situations in a professional manner and to provide dignified and professional health care service to the patients.

I respectfully submit that I possess the right combination of training, skills and experience to meet the expectations of patients as well as the goals of my future employer.

CARRER OBJECTIVES

I am looking for a practical nursing position utilizing theoretical concepts and thorough practical procedures to provide a superior health care to patients. I prefer a working environment that will provide me with an opportunity to grow and excel, job satisfaction and personal development, and also help me achieve my employer’s goals.

PRACTICALS EXPERIENCE

Institution: Legae Med Clinic

Rank: Heath Care Worker

Duration: 4 Months

Year: 2013

Institution: Pioneer House (old age home)

Rank: Enrolled Nurse Assistant

Duration: 6 Months

Year: 2014

Institution Glenanda Clinic (community healthcare)

Rank Enrolled Nurse

Duration 6 Months

Year 2015 – 2016

WORK EXPERIENCE

Employment: Digiworld (Multichoice Agencies)

Position: Customer Service Consultant & Cashier

Duration: From 01 March 2010 to date

Role and duties:

Handling Multichoice / DSTV accounts payments and customer queries

Handling and processing of DSTV insurance claims and queries

Handling Clients’ complaints and queries

Investigating customers’ queries and disputes

Deal with and resolve clients’ account disputes and queries

Handling the inventory and stock-taking

Initiating, processing and completing the order of new stock

Processing of customer orders

Handling sales and payments from customers

Performing general customer service consultant functions

Reason for leaving: Career aspiration (i.e. wanted to enroll for nursing)

Employment: Glenanda clinic (community health care service)

Position: Volunteering as Staff Nurse

Duties:

Assisting in providing medication and health education to chronic conditions patients

Immunization

Wound care

Urinalysis

Taking bloods

Vital sigh monitoring

TB Screening, treatment, health education and follow ups

Family planning

Assist during examination and making nursing diagnoses

Reason for leaving: Looking for a permanent position

PERSONAL ATRIBUTES / ACHIVEMENTS

Ability to work under pressure, and to meet deadlines.

Attention to detail

Ability to apply ethical role off and on practice.

Observational skill

Ability to work independently.

Procedure adherence.

Time management.

Computer literate.

Attributes:

I am committed to deal fairly, professionally and equally with colleagues and customers, irrespective of race, gender, ethnic or social origin, colour, sexual orientation, age disability, religion, political affiliation, belief, culture or language

Enthusiasm for the task to be done and being passionate for work

Honoring commitment to colleagues and being able to work in a team

Attentive to details and practical in approach

Motivated, committed and results driven

Excited to share, innovate and contribute.

PERSONAL DETAILS

Surname: Jeleni

First name: Mkateko Dinah

Identity number: 841***-*****-**

Date of birth: 30 October 1984

Gender: Female

Marital status: Married

Nationality: South African

Home language: Xitsonga

Health: Good

Drivers license Yes, Code C1

Address: 01 Lark Street

166 Sparrow gate

Contact number: Cell: 083-***-****

Email address: ********@****.***

SECONDARY EDUCATION

Highest Grade passed: Grade 12

School attended: New Era Secondary School

Year: 2004

Subjects passed: English, Xitsonga, Economics, Agricultural Science, Business Economics, Accounting, and Physiology

TERTIARY EDUCATION

1.Qualification: Certificate in Call Centre and Computer Training

Institution: Cornerstone Training Centre

Year: 2009

Subjects passed: Inbound Call Centre Training

Call Management

Handling Irate Calls

Holding, Transferring and Escalating Calls

Outbound Call Centre Training

Telesales

Debt Collections

Computer Training

Microsoft Word

Internet Explorer

Microsoft Outlook Express

2.Qualification: Certificate in Basic Microsoft Excel

Institution: Cornerstone Training Centre

Year: 2009

3.Qualification: Certificate in Advanced Microsoft Excel

Institution: Cornerstone Training Centre

Year: 2009

4.Qualification: Enrolled Nurse

Institution: Lunghile Nursing College

Year: 2016

Anatomy and physiology

Basic Nursing care

First Aid

Community health care

Social Applied science

Theater

Ward management

Medication including: Types, administration, calculations and handling of medication

REFERENCES

1.Dan

Lunghile Nursing College

Contact number: (011-***-****

2.Lerato

Cornerstone Training Centre

Contact number: (011-***-****

3.Paulinah

Digiworld (Multichoice Agencies)

Contact Number: (011-***-****

4.Metron Elaine

Pioneer House

Contact Number: (011-***-****

5.Sister Agnes Maringa

Glenanda Clinic

Contact Number: (011-***-****

Contact this candidate