Post Job Free

Resume

Sign in

Customer Service Medical

Location:
Carlsbad, CA
Posted:
May 15, 2017

Contact this candidate

Resume:

Ann B. Gwozdz, R.N., B.S.N.

**** ******** *** • Carlsbad, Ca 92010 • 616-***-**** • ac0a8s@r.postjobfree.com

Summary of Qualifications

More than 10 years of experience in a clinical setting providing education on disease management, preventative care, wound care, and injection training.

Hands-on experience in evaluating and treating patients with the newest treatments

Provides leadership and serves as resource that independently handles treatment processes as directed.

Professional Experience

AmerisourceBergen/Lash Group Aug 2016- Present

Telehealth Nurse Educator

Communicates effectively; understands and influences patient initiation and support processes; Encourages patient confidence and accountability to help patients start and stay on therapy

Anticipate needs, and provide outstanding customer service to multiple audiences

Guiding and educating patients how to use injectable biologics

Use both intuition and clinical expertise, in the moment, to provide patients with the most appropriate responses to their questions and discernment of identifying the most beneficial information for the patients

Engage patients, creating an individual relationship-based connection built on trust and rapport.

Utilizes motivational interviewing model to quickly meet patient’s needs.

University of California, Irvine, CA

Gottschalk Medical Plaza/Dermatology Clinical Lead Nurse Feb 2011-July 2016

Divided time among triage, working directly with patients during clinic appointments, operating treatment devices, educating medical staff, supporting up to ten physicians. Field direct patient inquiries about services and products.

Functioned as treatment nurse that operated many of the non-invasive treatment modalities such as Ultrasound therapy, Cryolipolysis, 308-nm laser light, 755nm/1064nm, Fractionated Diode laser, and, Fractionated Diode laser.

Keeps up to date regarding current industry developments and provide ongoing education to medical support personnel about prevailing trends in general and surgical dermatology.

Coordinated patient care for Electronic Brachytherapy (internal radiation therapy).

Worked with front desk staff and medical support personnel to ensure positive customer service experience.

Developed Contact Dermatitis Clinic in conjunction with attending physician. Patients are seen three times in one week for a complete evaluation. At the third visit, patients are counseled about the results and a treatment plan is formulated. A written summary of conclusions and recommendations are discussed with patient.

Northwestern Medicine, Chicago, Illinois Dec 2007- Nov 2010

Northwestern Medical Group- Triage Nurse, Sono and Lincoln Park

Coordinated patient care, patient education, preparing patients/families for procedures/tests in collaboration with healthcare team; identifying opportunities to improve patient care services; assisting clinic management to identify and

develop operational needs for the clinic and overall improve patient care

Knowledge of medical equipment and instruments to administer outpatient patient care for both general and surgical patients. Ability to react calmly and effectively in emergency situations.

Ability to interpret, adapt, and apply guidelines and procedures. Skill in assisting in a variety of treatments and medications as directed.

Established and maintained effective working relationships with physicians, patients, and other medical staff.

Triage all incoming calls on a daily basis. Read, understand, and follow oral and written instruction. Recognize, evaluate, solve problems, and correct errors.

Northwestern Medical Group-Triage Nurse-The Loop

Brought on board as lead nurse and stepped into supervisory role to manage staff of 14 nurses, functioning for a time as sole nurse in melanoma clinic.

Supported physician covering six melanoma clinics, documenting and imaging all moles for up to 40 patients per day, including those with greater than 100 nevi.

Ann B. GWOZDZ, R.N., B.S.N.

Page 2

Hired three registered nurses and three medical assistants in phototherapy, general dermatology, and management.

Functioned as primary coordinator for newest technology in imaging moles; recruited patient participants from among dermatology clinic patients.

Handled participant consenting procedures and described machinery and its functions to study participants; managed and maintained equipment, including uploading and downloading photos from three cameras.

Conducted pregnancy study in collaboration with resident, setting up imaging studio for monitoring of moles throughout women’s pregnancies; utilized dermoscopy to evaluate pigment features and changes.

Served as resource for nursing staff and physicians, drawing on extensive exposure and expertise to melanoma to recognize emergent atypical scenarios and call for immediate action.

Provided counseling to patients, many of whom were young women frightened by cancer diagnosis; explained protocols, genetic studies, risk factors for recurrence, and advisability of pregnancy.

Worked with patients with lupus, vascular problems, and ulcers, applied unna boot wraps with appropriate compression; educated patients about circulation and care of affected leg, including elevation.

Oriented new residents to melanoma clinics, showing them around and explaining different treatment options.

Led dermatology workshop with Dr. Peter Lio at AAD Summer Academy 2009, providing nurse’s perspective and explaining functionality and benefits of Melafind machine to groups of up to 200 physicians.

Explained how to set up imaging in dermatology practice, what equipment was needed, and benefit of Melafind machine to scabies and rashes in addition to mole screening.

William Beaumont Hospital, Royal Oak, Michigan Aug 2005- Dec 2007

Medical/Surgical – Registered Nurse

Cared for patients in 60-bed unit

Monitored patients with pressure wounds, stroke symptoms, and gastrointestinal surgeries, overseeing up to 12 patients on night shift and up to six during the day.

Supervised and guided medical assistants, aides, and respiratory assistants, assigning tasks and providing direction.

Offered physical and psychological support to patients and their families and friends; provided discharge education such as how to care for catheters and wounds and how medication should be administered.

Education and Licensure

B.S.N., Nursing, Madonna University, Livonia, Michigan 2005

Sigma Theta Tau International Nursing Society

B.S., Health Science, Grand Valley State University, Allendale, Michigan 2002

Registered Nurse, State of California Expires 2018

(Licensed in multiple states: GA, TX, OH, VT, AR, )

Award and Affiliation

Nominee for Northwestern Administrative and Service Award for developing new clinic and ensuring consistent nursing coverage



Contact this candidate