Customer Service Quality Control

Erin F. Spilman Angelillo

Orangevale CA, *****

916-***-**** • ********@*****.*********:********@*****.***

OBJECTIVE:

To use my diverse work and volunteer experience and academic knowledge to further my professional career and add value to the organization.

EDUCATION:

Bachelor of Science in Anthropology (GPA 3.475)

California State University, Sacramento, December 2010

Associates of Arts, Liberal Arts (graduated with honors)

Sierra College, Rocklin, December 2008

Certifications

NASM certified personal trainer, expired October 2014

CPR/AED & first aid certification, expires March 2017

WORK EXPERIENCE:

CHP Cadet - CHP Academy August 2016 to November 2016

●Trained in several disciplines to become a state law enforcement officer in California

●Worked as a team in a high stress and high pressure situation to complete various tasks timely and ensure the safety of our fellow cadets

●Keen attention to detail instilled by constant and random inspections of self, company, and barracks

●Discipline instilled by requirement to perform under pressure with little sleep or food

●Studied criminal and vehicle law, first aid, self-defense, firearm safety, firearm and uniform cleaning, barracks and grounds maintenance, safe operation of vehicles at high rate of speed, report writing techniques for use in a legal setting, and physical endurance followed by mental exertion

●Learned and then was taught to live the CHP mission, motto, and 7 points of the badge; integrity, judgement, loyalty, courtesy, honor, knowledge, and character

Health Net Medical Documentation Representative II June 2015 to August 2016

●Quality Control verification and review of other representatives’ documentation

●Assisted and coached junior representatives to correct documentation errors and educate them on proper procedures going forward

●Reviewed medical records based on various criteria established by the contract between the VA and providers to ensure established guidelines were met

●Collaborated with review team to ensure record reviews were completed correctly and timely

●Verified that documents were accurate and complete to ensure timely provider payment and access to care for Veterans

Shop Employee at Buckaroo Leather Products August 2014 – June 2015

●Made quality horse tack in a production shop setting and assisted with back office filing

Secretary for the Squaw Valley Mobile Home and Trailer Park December 2013 – October 2016

●Performed all accounting, record keeping and deposits. Making spread sheets and filing documents

Dog Food Rep with Blue Buffalo December 2013 – November 2014

●Provided Customer service to pet store customers and providing advice on products for their animals

BlazingStar Horsemanship Loomis, CA Owner & Operator October 2011 – June 2015

●Performed all training, accounting, legal, and administrative tasks required to run a business of this nature

●Provided horse owners with quality training solving behavioral problems and starting horses under saddle

●Trimmed Hooves and provided basic care to horses

California Family Fitness Personal Trainer & Childcare, Rocklin, CA August 2008 – August 2011

●Collaborated with a team of fifteen people to monitor children of gym members as they exercised

●Guided children through educational activities, which rotated every 15 minutes

●Mediated and moderated the children’s activities and behavior, teaching respect, empathy, and responsibility

●Evaluated behavior and actions; used prudent judgment to determine if parental intervention was required

●Adapted my skills in childcare and my NASM training to begin assisting gym members as a personal trainer by formulating exercise & diet plans, and guided my clients through personalized workouts

House, Pet, & Baby Sitter August 1997 – August 2013

●Provided general grounds keeping maintenance to clients’ homes including; cleaning animal refuse, sweeping the driveway, collecting the mail, and taking out the trash

●Monitored my clients’ pets’ health by feeding, cleaning, exercising, medicating, and inspecting them for serious illnesses. Animals included; horses, fish, exotic birds, cats, and dogs

●Monitored clients’ children ensuring they were entertained, fed, bathed, and in bed timely

●Communicated any areas of concern to my clients as needed

VOLUNTEER WORK:

Atlantic street veterinary hospital, giving injections and restraining animals

4-H (Equestrian) sponsored Red Cross fundraisers

Provided exercise, brushed horses, and cleaned stalls for Saddle Pals for 4 years

Donated my wildlife photography exhibit in 2005 to the Douglas blvd. veterinary clinic

Volunteered to assist in the organization of athletic races with Total Body Fitness

AWARDS:

Member of the Golden Key Honor Society

4H Gayle Hixon Sportsmanship Award 2005

Garcia Family Scholarship, Dell Oro 2005

All Stars of California Family Fitness 2010

Several top 10 finishes in triathlon events

Contact this candidate