Customer Service Administrative Assistant

ROBIN CREECH

*** ********** ***** ******* ****, LA 71111 318-***-**** ************@****.***

SKILLS PROFILE

-Project management and planner

-Collections

-Budget Development

-Staff Training and Development and Team Building

-Product Development

-Human Resource Management

-Conflict Resolution

-Detail and deadline oriented; efficient multi-tasker and organizer

-Employee/Vendor Scheduling

-Customer Service Oriented

EMPLOYMENT HISTORY

Property Manager

2006 4/1/2017

Fairfield Property Management

-Analyzed and evaluated monthly and quarterly financial statements

-Introduced and monitored effective lease renewal programs

-Applicant screening for tenant residency

-Verified income, assets and expenses and completed file tracking sheet for each applicant

-Completed final move-out tenant walk through

-Developed annual operating budgets and forecasts, sales and marketing plans

-Verified all customer complaints were handled promptly and with accuracy

-Coordinated and planned monthly resident activities

-Maximized rental income while minimizing expenses through effective planning and control

-Prepared specifications, solicited bids and approved subcontracts for building services

-Communicated effectively with owners, residents and on-site associates

-Maintained a sufficient number of units and kept market ready at all times

-Managed a community of 104 apartment homes

-Delivered emergency 24 hour on call service for all tenant issues

-Evaluated and recommended changes in rental pricing strategies

-Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statues

-Followed up on delinquent tenants and coordinated collection process

-Coordinated with janitorial and engineering staff on maintenance and upkeep

-Developed and executed plans to achieve and maintain 100 percent occupancy rate

Administrative Assistant

2001 2006

Carpenters Union Local 764

-Planned and coordinated logistics and materials for board and committee meetings, along with staff events

-Coordinated domestic and international travel arrangements

-Managed office supplies, vendors, organization and upkeep

-Directed guests and routed deliveries and courier services

-Answered and managed incoming/outgoing calls with messaging

-Mail distribution

-Maintained a clean reception area

Secretary/ Detention Coordinator/ Principal Assistant

1993 2001

Caddo Parish School Board

-Maintained student attendance records

-Enrolled new students

-General office duties

-Coordinated after school detention

-Administered routine and as needed medications to students

-Certification in Medication Administration

-Certification in Catheterization

-Certification in Care of Special Needs Students

Admit Clerk Assistant Supervisor

1990 1993

Willis Knighton Medical Center

-Admitting patients

-Filed insurance claims

-Coordinated Surgical Schedules

-Supervised Department Personnel (11 employees)

-General office duties

REFERENCES

-Michelle Pixton- LA Carpenters Regional Council 985-***-****

-Chad Woods- Carpenters Union Local 764, President 318-***-****

-Patsy Lester- Fairfield Property Management, Supervisor 318-***-****

-Dana Hickman- friend 318-***-****

-Lavon Blood-friend 318-***-****

-Donyea McNabb, RN- friend 318-***-****

-Lisa Anderson, RN- friend 318-***-****

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