**** ********** **.

Virginia Beach, VA *****

Email: ac09zt@r.postjobfree.com

Mobile: 757-***-****

Sonia Díaz Vázquez

Skills:

Multi-line Phone System Expert Professional Correspondence

Document Management Administrative Support

Strong Interpersonal Skills Office Equipment

Bilingual Transcription

Front Desk Reception Drive-true

Cashier Fully Proficient in MS Office Applications

Education:

2002 - BA of Arts in Social Sciences Major: Criminology

Work Experience:

11/2016 – Present

Team member, Dunkin Donuts

Greet customers with a smile

Front counter, drive true support

Process payments, make orders

As requested. Up sale

Assist with sandwich station

Assist with baskin robins area

2/2016 – 11/2016

Team member, Burger King

• Greet guest with a smile.

• Provide exceptional guest

service and support.

• Recieve orders, process

payments, and responds

approprietly to customer issues.

5/2015 - 11/2015

Office Clerk, Triple S Propiedad - Claims Department

Call center customer service representative.

VIP Account office claims providing special service to large line brokers-Marsh Saldana, Hub International, Aon Risk and Fulcro Insurance.

Opening claims for property, casualty, auto, garage keeper, travel and road assistant.

Scanning documents, receiving new claims, data entry.

Guidance to customers on managing their claims.

Direct service to producers, agents and brokers, helping our customers.

2/2012 - 1/2015

Unit Secretary, Holy Spirit Hospital - Cardiovascular Unit

Patient admissions/discharges paperwork.

Answer inbound/outbound calls.

Data entry, copying, faxing, filing and charting all patient information.

Monitoring of patients heart monitors, interpretation and identification.

Assisting patients by answering there room calls bells.

8/2010 - 1/2012

Release of Information Specialist II - Healthport Technologies, OIP

Greet and receive visitors.

Pulling and coping of patient charts for patient pick up.

Answer inbound/outbound calls.

Fax, copy, file, scan all patient charts.

Daily request for copy of patients medical records by phone, fax or in person. Multi-tasking office support. Keeping records filed and data entry of request.

8/2008 - 8/2010

HIS Technologist - Holy Spirit Hospital, Medical Records

Identifying, filing, sorting and signing of loose reports for record completion.

Knowledge in medical terminology, medical record preparation and filing system.

Operation of office equipment.

Inbound/outbound calls from Patients, hospitals, medical offices patients and quest.

Data entry, computer knowledge and keying ability to perform to hospital expectations.

3/2007 - 8/2008

Administrative Assistant - Holy Spirit Hospital, Medical Affairs

Worked as receptionist for the Administrative Office.

Filing, mass mailings, data entry, inbound/outbound calls.

Notified Medical Staff members of meetings.

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