Customer Service System

KYLE BUTLER

***** ********** **, **** *******, IL 60411 (H) 708-***-**** *********@*****.***

University in a Professional Summary

Diligent installation and repair professional committed to completing quality installations and building lasting relationships a guy

customers.

Skills

Troubleshooting expert Supervisory experience

Good communication skills Strong written and verbal communication skills

Complaint resolution Wire knowledge

Fast learner

Work History

Premises Technician 04/2012 to Current

At&t – Alsip, IL

Install and repair At&t Uverse TV, internet, and VoIP. Run Cat5,coax and terminate cables. Integrate At&t service with other

products in customers home. Educate customer on how to use At&t products and services

Alarm Installer 01/2012 to 03/2012

Lakes Area Alarm – Chicago, IL

Install Ademco/Honeywell products, Fish cables, route cables, Phone cable.Install cameras/surveillance system, educate

customer how to use alarm system and or surveillance system.

Installation Tech 03/2011 to 12/2011

Milltel – Chicago, IL

Install VSat Systems, program switches, run coax, run cat5 and other data cables, install POS systems, install lottery terminals,

and manage 4-10 technicians

Satellite Tech 02/2008 to 03/2011

Direct Sat USA – Bolingbrook, IL

Route cables, run phone line, point DirecTv Network satellite dish and or Wild Blue, Provide customer service, educate

customer How to use DirecTv and or Wild Blue system.

SBCA certified.

Lead tech supervisor 12/2006 to 01/2008

Professional Services – Chicago, IL

supervise 10 techs, Do quality checks on techs, when needed run a route, Route cables, run phone line, point DirecTV

satellite dish, provide customer service, educate customer how to use DirecTV system.

Satellite tech 08/2005 to 12/2006

Skylight Communications – Evergreen Park, IL

Route cables, run phone line, point DirecTV satellite dish, provide customer service, educate customer how to use

DirecTV system.

Education

Bachelor of Science: Network Communications Management

DeVry University - Tinley Park, IL

Current

Contact this candidate