Administrative Assistant Customer Service

AnnMarie Bosworth

Gettysburg, PA ***** • ***********@*****.*** • 850-***-**** • https://www.linkedin.com/in/annmarie-bosworth-4aa74835/

Administrative Assistant

Seasoned Administrative Assistant with 15 years experience providing executive level support.

Exceptionally skilled at creating and managing short-term and long-term schedules for management.

Adept at performing various general office duties in a fast-paced, professional environment including file organization, spreadsheet development, report generation, mail processing, and document scanning.

Strong ability to collaborate and communicate with customers, colleagues, and senior-level management to produce positive results in a timely manner.

Talent for organizing travel plans and securing the best rates through thorough research.

Willing to relocate if required.

Professional Experience

Sheetz – Gettysburg, PA

Shift Supervisor, September 2016 to February 2017

Provided daily employee supervision and customer service. Delegated tasks to employees as necessary and resolved customer complaints. Performed various daily tasks including processing end of day paperwork and bank deposits, reconciling cash registers, and managing inventory.

Selected Contributions:

Reorganized labor to use employees’ time more effectively.

Minimized the amount of food prepared, which reduced food waste significantly.

Bridgetown Electric – Pensacola, FL

Administrative Assistant, February 2005 to April 2016

Completed general office duties including spreadsheet maintenance and document management. Authored weekly and monthly reports, and created detailed presentations. Handled project scheduling and Proposed Change Order Requests (PCOR). Processed RFTs, submittals, and samples in a timely and efficient manner. Prepared travel arrangements including visas, agendas, and contacts to ensure productive business trips.

Selected Contributions:

Reduced company expenses by utilizing credit card rewards for travel.

Attained lower pricing from vendors, resulting in a reduction of costs.

NACM – Columbia, MD

Administrative Assistant, July 2001 to January 2005

Responded to internal and external communications in a prompt manner. Maintained the executive conference room calendar as well as the Senior Director’s daily calendar. Arranged schedules for executives and senior management. Utilized advanced Excel functions to produce weekly and monthly reports. Planned Board of Director meetings and organized travel arrangements; offered logistical support for traveling executives.

Selected Contributions:

Professionally represented the CEO to executive clients, investors, and board members.

Applied for and used all airline mileage plans and hotel rewards, which saved the company money.

Education

Associates of Applied Science, Medical Transcription, January 2011

Kaplan University,

GPA: 3.77

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